EXCELLENT!! The…read morestaff is lovely. The environment is lovely. The doctors are lovely!! I've been taking my animal companion to Kindred Spirits for over 8 years and I could not be happier with the service. My dog likes it too! :)

My husband and I came here on holiday our dog was dealing with an ailment that we thought to stop…read morein due to the name of they'll if. The man turned us away saying they only deal with locals. He said you have to understand we have only time for so many. They were not busy it was the middle of the day. I will never forget how helpless we felt trying to find aver clinic. Finally the hillside vet helped us. We needed are renewal of prescription all they had to do was call our vet that prescribed it. The guy was condescending and horrible. I left crying as our dog was suffering. I now live here and after that experience I give them a no thumbs up. I would never set foot in there again... I was actually crying when I turned away and he said so sorry there is nothing I can do... He was a Horrible little man.

We received the most caring, compassionate, kind and generous attention from Dr Piercy. We are…read moregrateful for the support and understanding. She is knowledgeable and made us feel heard and understood. Much gratitude for your care. Great team!

I've been taking my cats to Oaklands Vet Hospital since they opened. Dr. Tom and the staff have…read moregiven them such loving and gentle care, especially when the older one was diagnosed with cancer. My new rescue is quite shy yet was incredibly calm while receiving a vaccine shot. Later, when another staff member came in to clip her claws, it went so smoothly. (The pats and treats from the staff member helped!). Highly recommended.

mar.29/24 A huge…read morethank you to Saseenos Vets and Dr. Mariane Trudeau and VOCAL for saving a little angel, Stretch. Stretch is a cat who was dumped on Phillips Rd. (you were seen-shame on you! Low Life of Sooke!) Stretch is healing and getting the comfort he deserves. A well deserved thank you to all who helped......may your good deeds come back to you! Eric and Lenore

Went there for my dog's annual....she was A1 when we arrived and was told she was the same when we…read moreleft....the same day I the evening my dog began shaking her head violently, keeping her head cast down, and began pineing.....I don't know what they did to her ears when they took her into the back but it sure created a problem. I went back to the clinic to complain and they said she must have an ear infection even though the day before her ears were A1. I was given some thick gooey stuff to put in her ears for 10 days....made a mess on her long fur....went back 10 days later, by this time my dog had become sick.....diarrhea++, loss of appetite.....I told the vet and was told that the medication would not be the cause ????dah....she was so nice and appeared concerned and I left there being charged $144.....I was not told that I was being charged for what I thought was a friendly conversation.....I have been ripped off and would recommend not going there unless you have +++ money to spend for a conversation and don't care if they harm your dog

We have 4 indoor cats that we absolutely adore and have been seeing Dr. Negrea since the previous…read moredoctor sold the business, which was later in 2016. When we met him, we could tell immediately that he had a true love for animals and was very tender and caring toward our cats. Since that first visit we have had a handful of other visits as one of our aging cats needed some help and we also adopted a young rescue kitty who came from out of province and needed some added care. As cat owners for nearly 20 years and who have had 4 different vets over that time, we can absolutely state that Dr. Negrea is hands down the most caring, friendly and pleasant person we have had the pleasure of tending to our cats. His office staff are exceptional and they really enhance his ability to provide care. We also purchase food from them and when needed medicine from his well stocked location. We also want to add, that we are always reluctant to medicate our cats unless absolutely required and what we appreciate about Dr. Negrea is that before he looks to prescribe a medicine, he looks to food options and more natural remedies. As an example, we had an older cat who had the makings of crystals in his urine. He could have prescribed medicine, but instead he recommended starting with cranberry pills and a diet adjustment. This really meant a lot to us as he was clearly looking at the best way for our cat and in the end, the changes really helped without going to a medicine. The other thing we witnessed has been his willingness to help cats that literally are in rough shape and abandoned. He looks to give them a new lease on life and the care and dedication he shows and how he talks about them is nothing short of touching. This is a man who really cares and loves animals and it shows in how he conducts himself at all of our visits. We trust the doctor and his advice. He is pragmatic, friendly and really considers the best for the fuzzy patient, while giving you all of the options to make the best choice. I know it was mentioned earlier in the review, but the office staff are just such a delight to work with and are all so caring as well, often calling to follow up on how our cats are doing. The local community is so lucky to have such an exceptional team available to care for their animals and I know he sees more animals than just cats, such as dogs and many smaller creatures too. We would highly recommend him to anyone who has animals that they love as they can rest assured that he will care for them in the way that you would want and he is someone who truly has a passion and love for all of his patients.

This vet and some of his staff are very difficult to communicate with. After questioning a bill to…read moreunderstand the fees I was treated with hostility. They treated me like I was trying to get out out of paying instead of explaining the fees to me. Abrupt vet with no patience for explaining the status of my dog's health. Not recommended.

Even though I was pet-less, I had a family veterinarian whom I had a great relationship with and…read morehad been taking my pets to for over 10 years. I was a bit apprehensive when I decided to foster an adult dog with special needs because he already had a different veterinary clinic working on his issues. I work in the veterinary industry so I knew I could meet his needs, but a different Doctor and different staff members? During the initial settling in period everyone at Royal Oak Pet Clinic was friendly and helpful, but I was still unsure of how things would play out when it came down to the nitty gritty. I quickly realized my qualms were all for not! During any given conversation any staff member is able to go from "shop talk" on subjects I'm knowledgeable about, to regular explanations on topics I'm less familiar with. I always feel like I'm being heard and understood and that any changes to Charlie's treatment plan are in his best interest, just as important though is that he's always happy to go in and visit. As most foster parents do, the thoughts of adoption started sneaking in. Providing a long term home to a loving, gentle middle aged dog who would need constant veterinary consults, and a lifetime of medications was a no brainer. I had the love to give, the training to provide the care he would need, and most importantly I had found a group of amazing people who where just as invested in his well being as I am. Over a year later I'm proud to say that ALL of our hard work is paying off and he's a normal, happy little guy!

Dr. Chalmers is very professional, maybe too professional as we found her to be unwelcoming and…read morevery cold to talk with. The fee's are very high at this clinic as well. So much so that I had to stop going in with our fur babies as our family had fallen on some financial difficulties. We knew we needed flea treatment and could afford that but was denied the preferred treatment we had our pets on for years because I denied a check up that I could not afford at the time temporarily. We could afford the flea treatment at the time but when explaining this to her secretary at the time she didn't care, so I asked to speak with Dr. Chalmers herself. I patiently waited while she tended to another client and then her secretary went in and spoke with her. Not sure what was said but Dr. Chalmers sided with the secretary and we were denied flea treatments that I preferred unless we booked a check up for our 3 Tzu's. Fair enough. I went and saw my father who kindly came with me to help me out. The fee for check up, shots and flea treatment was well over $500 which I nearly had heart failure over as I told her prior to the appointment I could not afford much. Long story short I left feeling embarrassed, ashamed, angry and couldn't go back. I never did get my fur babies to a vet again and thankful they lived to be 12 and 14 years trying to treat fleas, and any other ailments myself. Hopefully Dr. Chalmers reads this and learns from it. It's not about the money it's supposed to be about caring for the animals, I was left feeling that she only wanted to treat those clients with money. She's a good Veterinarian but wish she would change the attitude within he clinic.

Dr. Shergill and his amazing staff are so good with my little chihuahua. He has fear issues with…read moremen, but responds well to Dr. Shergill's gentle patience. Awesome clinic, highly recommend!

BEWARE! The management and care providers at this clinic are unprofessional, dishonest and…read moreopportunistic. I brought my almost 13 year old dog in for vaccinations and during our appointment Dr. Victoria Rudd pointed out his enlarged lymph nodes and attributed them to gingivitis, suggested I brush his teeth, but did not suggest any blood tests or other causes of the enlarged lymph nodes. Dr. Rudd did not even show me where to feel the lymph nodes so that I could monitor them myself. Two months later my dog began showing symptoms of end stage lymphoma, necessitating emergency veterinary care while I was away from home. Two weeks later he was euthanized. I called and complained to Dr. Rudd and asked if it is their normal policy to vaccinate pets who are showing signs of serious illness and they assured me that it is not. However, they had already administered the vaccinations without allowing me to make that decision once the enlarged lymph nodes were noted. I then spoke to their supervisor, Dr. Shergill, and complained again that my dog had been vaccinated despite the enlarged lymph nodes and that had they simply done further testing, the lymphoma could have been confirmed. The vaccinations in all likelihood exacerbated and accelerated my dogs cancer and were unnecessary, given that his lymphoma was already advanced. Therefore, it seems that the choice to vaccinate him was made opportunistically, to bill me over $300. Dr. Shergill said he would refund me for the vaccinations, and agreed that they should not have been administered and I asked him to pay my $1100 emergency vet bill, which never should have been incurred, because if they had done the appropriate testing my dog would have already been treated for lymphoma or euthanized. Dr. Shergill agreed to pay 50% of that bill. While speaking to Dr. Shergill he became quite rude and belligerent over the phone and because of that, I knew that he would likely re-neg on his agreement to pay those costs. After the initial grief period following my dog's euthanasia I called and made an appointment, requesting to speak with Drs. Rudd and Shergill together and even the receptionist was lacking professionalism so given the purpose of my call, I again voiced my displeasure at that. That evening I got an email from the clinic saying they would not see me and I should seek veterinary care elsewhere. I had not yet told them I no longer have a pet. I responded with a request that Dr. Shergill honor his offer to re-imburse me for vaccinations and emergency care and I was refused and told that on closer consideration, they felt they had done nothing wrong. Staff at this clinic will likely counter that I was rude over the phone. If so, please tell me how you would feel if you entrusted the health of your 13 year old pet to people whose diagnosis went from gingivitis to end stage lymphoma in a matter of a few weeks. For our final appointments we went to Breadner Veterinary in Brentwood Bay and had a MUCH better experience, they never left me waiting 40 minutes after our appointment time and never talked over me when I asked questions, as Vic West did and were thorough, caring and professional. For in home euthanasia we used Epiphany Veterinary services and they were prompt, professional and supremely compassionate as I said goodbye to my companion of 13 years.

Working in animal rescue I've been to a lot of clinics. Sooke Vet is definitely the best…read more Reasonable prices and excellent service. So kind when I had to help my boy across the rainbow bridge.

Great team of professionals who know the area and resources available to their patients. Very…read moreconsiderate of every circumstance they encounter. Price conscious. Amazingly supportive and accommodating when we had to say goodbye to a furry loved one.