This is now called Villagia in the Glebe. I have lived here for ten years. When I first arrived…read moreit was wonderful. There were lots of things to do and the food was delicious. Then it all changed when a new organization and in to manage us. People were fired. Food quality and variety deteriorated. The number of activities were greatly reduced. Posted activities were cancelled at the last minute. I did not realize life could change when a new organization comes in to manage We cannot forget this is a "for profit" operation. New residents think the place is marvellous. I remain here because what is left is OK. I have learned that things do not remain the same. I have friends here, and I enjoy group living.

My mother in law has lived here for ten years and enjoyed fine dining, interesting day trips and…read moresocial activities in a nicely appointed home setting. In the past year she complains of extremely diminished dining service and food quality. This week seniors were given grilled cheese sandwiches for lunch and they ran out of food for the next sitting. Staff turnover is very high, particularly in the kitchen. Social activities are being cut back and no longer enjoyable. Morale amongst residents and staff is low as everyone complains. There are rumours that the business is for sale. We have asked her to move but at her age she is overwhelmed by the prospect as she doesn't wish to leave friends nor deal with major change. We live far away and have not seen conditions first hand. Grateful for any information from other people's experience. This is supposed to be superior senior living. Is it?

I was blown away by the customer service provided when I walked in to the sales centre. Jennifer &…read moreJuanita answered all my questions and really gave me a good idea of what it would be like for my parents to live here. I brought them back and they loved all the luxurious amenities they don't get at home. Pretty easy for us to make the deposit.

From the owner: At Greystone Village Retirement Residence, there are unlimited possibilities. There is always…read moresomething to do - planned activities, common spaces to relax in, fresh homemade meals and an amazing community nestled between the Rideau River and the Rideau Canal for you to discover.

These are just more pics of this Seniors community. They truly try to make sure people with all…read morelevels of health and aging are integrated together. Hence the word "community".

From the owner: Making certain our residents feel secure, valued and at home at The Waterford - that's the only way…read morewe can truly measure our success. Residents will find caring, affectionate staff to accommodate virtually every request. This is retirement living at its best.

A new chef started working there a few weeks ago and I have heard that the food is much better than…read moreit used to be. The chef is also very pro-active in seeking feedback from the residents. I am therefore changing my rating from 3 to 5 stars.

This residence gets 5 stars for: excellent medical and nursing care, nicely designed and well…read moremaintained rooms and grounds and a wide range of activities for residents. Also the staff are very kind and caring and look out for the residents' needs (e.g. special diets that require pre-ordering a special meal). However, it barely gets one star for the quality of the food. Just prior to the start of the Covid pandemic, I would have rated the food at 5 stars but now it barely rates one star. Even during the pandemic the kitchen did an outstanding job while residents were confined to their rooms. However, since 2021 things have gone downhill. The food is not well cooked - usually overdone, hard to chew, burnt. Tasteless frozen vegetables, even when these vegetables are available fresh in season. There is too much fast food with too much batter. The food often looks unappetizing. I think part of the problem is a shortage of experienced cooks and servers. The servers often cannot even identify the dishes they are serving to the residents - this is both because the food looks unappetizing and unidenfiable and also because not enough training has been given to the servers. The residents have brought these issues up to management at the monthly meetings but nothing seems to change, hence this post. If you cannot find the kitchen staff, pehaps it is time to bring in caterers on a weekly or twice weekly basis.

This was our second experience with Tea & Toast, this time finding another residence for our Dad as…read morehis care needs had increased and the current home was unable to care for him. In spite of having very little time to find and move into a new place, Sherri took immediate control of the situation, reaching out to homes in the Ottawa area with my Dad's case file and looking for a good fit. She found us one in two days! Tea & Toast is like finding a guide to show you the way through a deep and dark forest of dozens of possible homes, multiple options, prices, and care needs. Honestly, I have no idea what we would have done without them. Full marks to the Tea & Toast team!

Amazing compassionate team, led by Sherri, who helped us "kids" with BOTH our parents needing a…read moreretirement home on short notice. They were super kind and efficient and got us into the perfect place. Can't thank them enough -- it's a huge boost knowing you're not alone when navigating the complicated retirement home landscape and Tea & Toast were in our corner all the way.

Feb. 8th.2018 marks six years since Ray and I first stayed at Embassy West. We spent seven weeks…read morethere while Ray recovered from surgery. As the snow melted I saw a need for some outside help and I have been the volunteer gardener ever since, going 3 times a week, winter and summer. I try to make the outside appealing and give residents beautiful flowers for seven months of the year. In 2016, Sharon, the owner built an amazing "walking" garden, for the residents, with mature spruce trees, gazebos for shade and room for lots of flowers in the patio gardens.This year will add a large grassed area on the south side of the building. More than the gardening, I love the staff and the residents and learning about the ever changing challenges of taking care of our aging population. Selma is my "go to person", always busy with Operational duties, but always finding the time to discuss what we should put in the garden each year.This year we will have a spectacular show of yellow "World Peace" tulips, following on the red and white tulips which celebrated Canada's 150th. In the next few years Ray and I will probably move to a retirement home, but we already have "our special family" to join at Embassy West. The care given to the residents inside is the same standard of loving care that I give to the gardens outside. The staff has always been consistently kind and respectful of the residents over the years. Eileen - Gardener

Very friendly and helpful staff. A bit hard to talk to the manager unless you are there. Our second…read moresibling to move there recently. Not a fun experience but very caring staff makes it easier.

Start saving up, because as soon as you walk into the Windsor Park Manor, you will want to spend…read moreyour retirement here! The lobby boasts a grand piano, large areas with comfortable chairs and couches for reading and a computer area for internet access. The dining room is just off to the side and the residents tell me that the cooking is fantastic. Descend the grand staircase to the lower level, or use the elevator and you will find a health centre, where there are doctors offices, a vast recreation room for organized activities or games at your leisure, the chapel, the library (with a large collection of books for your literary pleasure), a fitness room and a salon. There is also a cafe and bar, for snacks or drinks between meals and a theatre for afternoon movies. With all the amenities, you will never have to leave (or want to)! I have had the pleasure to use space in the manor to hold occasional classes and recitals for my young piano students, much to the delight of those who live here on a full-time basis. The staff have always been very welcoming and helpful. I can see that they truly love their jobs. Living spaces are apartment-style, offering independence and comfort, in the security of the manor. Several different plans are available. Check it out--the staff here always make you feel welcome!

I am very proud to be part of the established team at Windsor Park Manor. Staff that truly care…read moreabout the well being of every resident and each other. The amenities are spacious and clean - A place I'd be happy to see my mother call home.