So I received an "unknown call " today from Garrett Insurance Agency as a result of my review. The woman working there stated that she was hoping that my voicemail would pick up as she did not want to talk to me. There was what should have been awkward silence for her, for a moment. Anyhow, she questioned my review and told me that she contacted Yelp to report my review. My guess is because she now claims that after having my credit card on file, as they have charged it in the past, she is saying that it's not on file.
Apparently, although she told me that she was going charge me, per this conversation she now claims to not have my credit card information on file. I'm baffled as to how she would have made that transaction, albeit without my go ahead. But whatever. She followed up with the most sarcastic canned response saying "Well thank you so much for your business and HAVE A NICE DAY!"
The take away from all of this is that they have virtually nonexistent customer service. They harass you when you make a valid review via "unknown caller ".
The irony is that she reached out so much quicker to respond to my review then she EVER has for insurance related concerns.
Garrett, Some advice.... Be this proactive with existing customers as you are with disputing with them over their reviews.
Good luck!
Update- She mentions getting back to customers the next day which was never the case but at least she apologized. read more