I have been sick for the past few days so of course I came to my favorite urgent care. Once again a…read moreshort wait, friendly staff and I saw an amazing, caring, very thorough Dr. Corinaldi. She explained my ear infection so thoroughly and even showed me pictures on the screen of where my infection was exactly and how my sinuses are impacted. I would highly recommend her if you are sick or are a complicated case like myself with a long medical history!

At 7am I went in for medical treatment or med evaluation. Doctor not in until 9 and nurses care for…read moredrug use patient I was told. The nurses can not help you or do med evaluation. I was told to go to the hospital. I know it's Friday and things happen, but the facility needs to have backup plans for patients coming to them for medical attention : ( that are not

I came to the urgent care here. I used the website to check in and app to enter all my info. Wait…read moretime was 30 minutes or less. They lied . I spent the morning there. I got seen and experience was good. Dr was very caring and helpful

I only recommend Garnet Health Medical Center because it's the closest hospital. Their pediatric…read moreand maternity units are great. As for the other departments, it really depends on which doctors and nurses happen to be working that day. Two months ago, my GI doctor sent me to the ER for a STAT CT scan. Even though he called ahead to let them know I was coming, I still had to wait about 3 hours to be seen. Once I was brought back, things moved quickly with a series of tests. Initially, I was placed in a large shared room with about 10 other patients, which was not going to work for me--I'm immunocompromised and very cautious about exposure. Thankfully, they were able to move me to a private room, which made a huge difference in how safe and relaxed I felt. They ran a bunch of tests, diagnosed a GI infection that had spread to my organs, they were supposed to give me IV antibiotics, but they ended up giving me them by mouth instead and monitored me for any allergic reactions before discharging me. I was very clear from the beginning that I have a complex medical history and that I know what I need. I've learned that being my own advocate is the only way to survive in today's healthcare system. The ER doctor even said, "You're really on top of things," and I reminded him, "I told you I would be." This particular visit was a somewhat positive experience--but that doesn't mean everything was ideal. The waiting room itself is honestly filthy, overcrowded, and... a bit scary.... I strongly considered waiting in my car to avoid picking up something else, but staff said I'd miss being called if I did that. It's disappointing that there aren't more accessible facilities in the area for STAT imaging like CTs or MRIs when you have a script and just need urgent outpatient care. That gap in care really needs to be addressed, but I know probably will never be.

VJ Pampana should be fired…read more I was warned by several people in the medical field not to see Pampana because they've had so many patients who have have bad experiences with him. I didn't take their advice because he's the only local neurologist. I took two children to him for neurological issues and he sent them both to rheumatology. When they were cleared by rheumatology and their symptoms worsened I took them back to him and he diagnosed them with non-epileptic seizures. He gave me no action to take and no advice on where to research this condition. When I asked what I'm going to do because I can't keep carrying my son everywhere he said "lots of people live with seizures." He did not offer a wheelchair. At a later appointment I told Pampana I've been doing research and realized that he only diagnosed one of my children's symptoms, but that functional neurological disorder seems to explain all of the other symptoms, and I asked him what he thought about that. He stared at me in silence until I changed the subject. I assume is because he doesn't know anything about functional neurological disorder and didn't want to tell me that. When my youngest son began to have the same symptoms I took him to Pampana and he dismissed us saying "if he were really in pain it wouldn't come and go, it would continually get worse so this is not a real physical problem." (not how this disorder works, just like that's not how headaches work. headaches come and go, but they are real.) I told him this since is having the same symptoms as my other children who he diagnosed. He said "The disored your other children have is very rare (which is false) and it doesn't run in families (also false) so it's unlikely that you would have another child with the same condition." When I called to tell him, my son has begun to have daily seizures. I was told it's just stress. I asked if he could walk me through that thought process because my son's psychiatrist says he isn't showing any signs of stress and his symptoms don't seem to match that diagnosis. The doctor responded only with "you can take him to rheumatology." When I made the appointment for the EEG two staff members shamed me for taking "so lone" to make the appointmen despite knowing that I have a high deductible and have to pay for tests out of pocket and their office doesn't offer a payment plan. I was asked why I'm not doing the other tests the doctor recommended And I explained that I can't pay for all of them so I chose the one that I felt was the most important. I also mentioned we're looking for a second opinion from a different neurologist before I spend hundreds of dollars on a test that doesn't make sense to me. Later I got a call saying the EEG is being canceled and we are being dismissed as patients Because the doctor was offended that I told his staff that we're looking for a second opinion which implies that he's a bad doctor. This man knows my son is having multiple seizures every day and is being hurt by them. He knows he can't go to school because of them and he knows it will take us three months to see a new neurologist, yet he canceled the EEG days before the appointment because he was offended. If he doesn't care about the safety and well-being of his patients then why is he a doctor? It gives the impression that he's only doing this for the money. I also think it's suspicious that he would dismiss us as we're getting a second opinion, which makes me think he knows the tests he ordered are unnecessary. I later received a letter in the mail saying that we're being dismissed as patients but for the next 30 days he will honor our upcoming appointments and in order to give us time to find a new doctor. This is after he canceled all of our upcoming appointments, including the EEG. The paperwork also states that they will release our medical records if I come in and fill out a release form. I don't know why I have to fill out a SECOND release form after dropping the others off in the office. Please don't waste your energy on this man who seems to not know what he's talking about in his own field and not care about his patients. Anyone who cancels an appointment that can help a suffering child because his ego was bruised does not deserve to be a doctor.

Dr. Simpson and the entire staff at the Port Jervis office are fantastic!…read more I am so happy to have found a pro-active, very knowledgeable, primary care doctor with such a caring staff. I was called back before my appointment time and results were posted on the portal before I left the office! Thank you!

Constantly canceling appointments. Made months ahead of time. The canceling the rescheduled…read moreappointments. Lack of professionalism in regards to patients with health conditions that need to be monitored is totally ridiculous

Dr. Karpoff is a terrible provider. He has poor bed side manner and is snide. Dr. Karpoff is very…read morematter of fact and cannot be wrong, incorrect or make mistakes. He also documents that things happen in visits that do not. He is an ethics violation waiting to happen. Speaking of, the nurse and Scott both left the scheduling system open with patient information and the ability to click on patients for more detailed charts.

I've never had any major issues with this practice since being a patient here, but I tend rely on…read morereviews, so I figured I'd mention this, in some small hope this could be included as part of a quality control type of survey. 20 week ultrasound has been scheduled since 6 weeks. As usual, they called me to confirm this appointment. I confirmed and even asked if the office closes due to possible impending snow storm. "We don't cancel or close unless the doctors decide it's too dangerous". Cool, we don't cancel plans unless the same... Appointment day. We get kids ready to bring with us to the 11am appointment since school was cancelled, and yes, it's been snowing since last last night. No big deal. We get there at 11:06 am to check in. We are seated in area D, and it's the only area with people waiting, and packed. Didn't think anything of it and get settled in to wait. 40 mins later, I finally decide to ask about any clue when we will be seen, she says there's only ONE tech today and everyone waiting is waiting on her. Wow. Ok. I talk it over with my crew in tow, when the nice lady at the desk informs me that there's another tech coming in at noon. At this point the other people waiting overhear, and are also becoming impatient. Finally, at about 11:53 (remember appointment was at 11am) I decide to try and reschedule. My thoughts: -I don't mind waiting. But waiting for an hour to be called in for my 11am appointment, for a procedure they warned me lasts 45 minutes, and they told me to be ready with a full bladder for? -no one came out to check unless you went to ask. It sounded to me that everyone else waiting were also guessing as to why and when. Why couldn't they mention at check-in that they are down to one ultrasound tech and it could be a very long wait? I feel like his would save many peoples time and frustration, and gives a baseline expectation. Seems a bit inconsiderate, kind of unprofessional. So we left. Got up on a snow day, to wait an hour in a doctor's office to not be seen. Hopefully tomorrow I actually get seen. And going forward, hopefully some consideration could be exercised with procedure in front office when short staffed and these types of issues arise.

I did receive a refund after quite a battle. They apparently…read more"lost" it in the switch.

"Holy Needle Point Batman!"…read more This place is awesome! I'm not a huge fan of "urgent care" places but I was exceptionally happy with my experience at Excel. When I arrived early AM a few people arrived after me and were seen first. Sure I can rant that I was there first or that I had to wait 45 mins but let's be honest here, those people were smart and made appointments online so I can't complain. After the smart guys/gals that made appointments were seen I was promptly attended to and the entire staff was super nice. I got my diagnoses, medication and was on my merry way. If you don't want to risk a long waiting time I suggest making an appointment online if not expect people to walk in after you and get seen first because they've made an appointment. Overall I think this is a great spot to visit when your regular physician is not available.

Extremely disappointing visit to Excel Urgent Care today. Received terrible "care" from the NP who…read morespent less than 3-minutes with me, all with an arrogant, curt demeanor resulting in the worst provider care I've ever experienced. She asked me virtually no questions and came to her "you have a common cold" diagnosis way too quickly. I now have to go to NJ to my primary physician for proper treatment, so all was just a waste of my time and money. I will never go to Excel again and will share my horrible experience with as many people as possible.

Visited this location a while back to get some blood work done as I suspected I might have Lyme…read more Waiting time to get into an exam room was not terrible, but once in there the wait was considerably. I was finally offered the option to speak with a doctor virtually which I accepted. The exam was brief, but satisfactory, and I left shortly after having blood drawn. The real issue arose when shortly after my visit I started to get requests for payment even though the visit was covered by my insurance. I continue to get emails and phone calls months after the visit, despite speaking with them and their acknowledgment it is not my responsibility, and despite phone calls from my insurance carrier.

Cannot run a simple insurance correctly. Made us pay a $60 dollar co pay then billed the insurance…read moreto get double payment.

Today, my husband was feeling unwell and he visited this office for the first time and he was very…read moreimpressed with the care and attention level of FNP Rockwell. She listened closely to his concerns and ordered tests and follow up appointments with specialists. If you need urgent care in the Tri-States area, this is a good choice.

Great Staff ,so friendly and helpful. No waiting. Dr ( PA-C) Bridget McKeever was very helpful and…read morespot on in her diagnosis. I highly recommend her and this facility.

Absolutely horrible. I went to see Madeline Ziegler a year ago for a physical. I did blood work and…read morethought nothing of it. I recently did blood work again and compared the results from her tests to current. I had beyond high cholesterol and she did not notify me nor treat it. She was absolutely horrible. I would not recommend her to anyone. The office itself wasn't bad but she was terrible. Because of her, I'll never go back there.

Went to get my prescription transferred to the new online pharmacy my insurance is requiring only…read moreto be told that they could not figure out how to do that. Equipped with the name of the pharmacy on the card, the website, the phone number, the bin number, group number and pcn number and they were still too incompetent to be able to achieve sending the pharmacy the prescription. Seriously? What a joke. If the staff is so incompetent that fulfilling the duties of their mindless receptionist job is too complex for them, can you imagine the level of medical care you will receive there, or should I say lack of medical care there? Lol. Even Crystal Run is better than this hillbilly group.