What a turnaround Jeremy has been able to do t there. The service was superb! Dealing with Ron is…read moreexcellent! The communication with both him and his tech who came out to my boat was amazing. I would love to hire them to come to my office and see if they can turn that around. I am very impressed with the quality of the service and I would highly recommend them to my friends and colleagues

Longtime Customer - Extremely Disappointed with Declining Service…read more I've been a loyal customer of The Boat House for years and have purchased multiple boats from them--always on the promise from management that I'd be taken care of when it came to service and support. Unfortunately, that promise has been completely broken, and the quality of their service department has only gone downhill. Most recently, I brought my boat in for what should have been a simple repair. I was told it would be ready in a week or two, but nearly a month passed with no communication. I had to call repeatedly just to get updates, and every time I spoke with someone, the story changed--parts were ordered, then backordered; the boat was being worked on, then suddenly it wasn't. There was zero consistency and even less transparency. When I finally got the boat back, I was shocked at the condition it was returned in. It was filthy--greasy handprints on the seats, dirty footprints all over the deck, and it clearly hadn't been cleaned or cared for at all. I brought this up with the service department, and all I got was a casual "sorry," with no offer to fix it or make things right. To make matters worse, the original issue I brought the boat in for still wasn't fully resolved--and now there was a new issue that wasn't there before. Again, no urgency, no accountability, and no effort to deliver the kind of service they promise when selling boats. After spending millions of dollars with The Boat House over the years, this experience makes it painfully clear that customer loyalty means nothing to them. I will not be buying another boat from them again, and I strongly recommend that others look elsewhere if they expect any level of professionalism or long-term support.

I just had my Pursuit 280S w/twin Yamaha 250 outboards service by them (they now call themselves…read moreNaples Bay Marina at the same address 3470 Bayshore Drive, Naples). They are certified Yamaha mechanics and they did an outstanding job. My boat got its 100 service, they fixed what was wrong, finished BEFORE the promised day and charged a fair price. And the boat was SPOTLESS when I picked it up. I'm not going anywhere else from now on.

First, they're supposed to be certified mercury mechanics ( I went on the internet to find them),…read morehorrible customer service and incompetent mechanics. Brought my 15hp merc to them Dec 27th 2017, picked it up 4/14/18 STILL not running!! They lied to me about parts not being there, they lied about working on it, cost me $280 and still wasn't running. My friend and I got it running in ten minutes once I got it home and after I had to go back to get missing parts!!! It was a simple fix "small engine 101 course"- the butterfly was closed the whole time which was why it wasn't getting gas/air/vacuum, it didn't need gaskets ( I always used non ethanol) ,it didn't need to be cleaned in a sonic parts cleaner, it didn't have a blocked exhaust !!!!! They told me it had spark, compression and was getting gas ( which it wasn't) but wouldn't start !!! They ruined all of my winter fishing. They accepted the job, told me it was about an hours labor then I was given so many excuses ie " sales before service", boat show, guys out sick ect. I called weekly and sometimes twice weekly and was told it's next on the list repeatedly. IF you do business with them it's on you, has to be the absolute worst experience I've ever had with any business, I just can't say enough to reflect the incompetence of this outfit. Why can't I give them negative stars !!!!! -5 would be my rating. I don't know if this place is under new management but if you find a good review then it has to be from previous owners or a relative of the new owners.

From sales to service, Naples Boat Mart is fantastic. Chris Judd was wonderful throughout the…read morebuying process, and the attention to detail Sean (service) continually provides is as good as it gets. Great experience all around.

I have been looking for 2-year-old Southport 33DC, fully loaded with less than 200 hours and like…read morenew. I gave Chris Walace a list of options on exactly what I wanted. I had three other brokers looking for me also. All but Chris gave up after a month or two. Chris Wallace sent me emails monthly if not weekly giving me updates. He finally found what I was looking for and had it brought to their lot. We closed the deal and had boat in the water in less than a month. The service staff did everything they could to get boat ready for a fast delivery.

Dan & Henry made me comfortable. I live in NC and purchased a used boat from them and was worried…read moreabout buying a boat out of state. They made the process simple and delivered on everything they said they would. Thanks, Justin Pace

Disappointed... drove over 3 hours to see a boat that was advertised well over nada as in good…read morecondition and well maintained... needless to say it needed all new seats, navigation, a working radio and speakers, interior and exterior detail, and a trailer. Let's just say that almost $30,000 is not worth a motor with low miles... And that's all we would've been getting... I do understand in this day and time that anything used is hard to fine but let's be real when we advertise in good condition and well-maintained. Now onto our 3 Hour Dr. home.

Aaron provides amazing service. We had an issue with a brand new motor and called gulf shore for…read moreadvice. We have never met but he treated me like a 10 year customer. and the motor is running!! Scott

From the owner: Here at Gulf Shores Marina we always try our best to meet and exceed our customers expectations. In…read moretodays market this is a hard task to achieve. Yet with our proven quality well trained professional staff comprehensive marine knowledge, and vast boating experience we are up for the challenge. It is our pleasure to offer this valuable service to you. Why dont you give us a try and see how we can save you time and money. Actually go right now and print your money saving coupon for your next service. By land or by water, Gulf Shores Marina LLC is easy to find . we can guide you to the door or dock.

This is in response to Michael K. Sounds to me like you…read moredidn't do your research/homework on your purchase concerning the size motor that you purchased with your boat. Can't blame them for what you didn't do. Any time I make a purchase for that amount of money I usually spend time on forums seeing what other people have done. It's best to learn from their mistakes instead of making your own. No type of dealership is perfect whether it's cars, boats or motorcycles and Boater's Landing is no different. You should always do your research and be on your guard when you deal with salesmen that work on commission... Here is a photo of my boat that I purchased from them. It is also a Key West 239FS but it has a 300hp on it. It will do between 50-55 mph depending on water conditions and load.

I wish I can say that my experience was amazing but UNFORTUNATELY it was not. I purchased a 2018…read morekey west brand new so that son was safe along with my self on the water. After a year in the boat has had multiple minor issues that Billy lied and told us was under warranty, refusing to fix by saying "its my problem" . We purchased a 239fs powered by a Yamaha 200ph, if you call any other dealership they will refuse to ever take the boat on trade due to be WAY Underpowered. When I brought this to Billys attention, he told me "tuff shit I already purchased it" after that he asked me if I wanted to trade my boat back in so he can collect another percentage of commission. I could not believe this actually came out of a business owners mouth. After calling calling around to other key west dealers, I have found many others are treated the same. I would suggest asking around before pulling the trigger like I did. From out customer service to how

Excellent customer service and professional staff. Reasonable prices and quick turnaround. Would…read morehighly recommend

My experiences with Sawyer's is nothing short of fantastic. I live about 70 miles from the shop and…read morewill take my boat to them without hesitation. Was having an overheat issue with a tournament coming up in 10 days. They had my boat fixed in 4 days with extensive work completed. I've called from the water, and they walked me thru an issue over the phone which saved the trip. Another time a tech met me at the ramp and diagnosed an issue on the water. My boat has been to them 4-5 times with different issues and always left satisfied. This is how customer service should be. Honest, dependable and knowledgeable service.

I stumbled across Trapper Custom Marine during an extensive search for the boat of my choice. I had…read moredone my homework prior and found the exact boat on line at Trapper. From there the experience in purchase and trade was extremely satisfying. The Travis brothers, and Tim in Sales did everything I could ask for in purchasing the boat, from greeting me at the dealership, answering all my questions, making me feel satisfied with the product, helping with my finance and insurance agent, to delivering the boat at my desired location. I drove 2.5 hours each way to get as deal done, but after meeting this team and knowing the Travis brothers now, no drive is too far to deal with them! Thanks guys!!!

The absolute best. The sales staff is top notch. The owners of this company will not deliver less…read morethan perfection. Extremely knowledgeable, courteous and accommodating. The most relaxed no pressure purchase I have ever been through.