What a turnaround Jeremy has been able to do t there. The service was superb! Dealing with Ron is…read moreexcellent! The communication with both him and his tech who came out to my boat was amazing. I would love to hire them to come to my office and see if they can turn that around. I am very impressed with the quality of the service and I would highly recommend them to my friends and colleagues

Longtime Customer - Extremely Disappointed with Declining Service…read more I've been a loyal customer of The Boat House for years and have purchased multiple boats from them--always on the promise from management that I'd be taken care of when it came to service and support. Unfortunately, that promise has been completely broken, and the quality of their service department has only gone downhill. Most recently, I brought my boat in for what should have been a simple repair. I was told it would be ready in a week or two, but nearly a month passed with no communication. I had to call repeatedly just to get updates, and every time I spoke with someone, the story changed--parts were ordered, then backordered; the boat was being worked on, then suddenly it wasn't. There was zero consistency and even less transparency. When I finally got the boat back, I was shocked at the condition it was returned in. It was filthy--greasy handprints on the seats, dirty footprints all over the deck, and it clearly hadn't been cleaned or cared for at all. I brought this up with the service department, and all I got was a casual "sorry," with no offer to fix it or make things right. To make matters worse, the original issue I brought the boat in for still wasn't fully resolved--and now there was a new issue that wasn't there before. Again, no urgency, no accountability, and no effort to deliver the kind of service they promise when selling boats. After spending millions of dollars with The Boat House over the years, this experience makes it painfully clear that customer loyalty means nothing to them. I will not be buying another boat from them again, and I strongly recommend that others look elsewhere if they expect any level of professionalism or long-term support.

Aaron provides amazing service. We had an issue with a brand new motor and called gulf shore for…read moreadvice. We have never met but he treated me like a 10 year customer. and the motor is running!! Scott

From the owner: Here at Gulf Shores Marina we always try our best to meet and exceed our customers expectations. In…read moretodays market this is a hard task to achieve. Yet with our proven quality well trained professional staff comprehensive marine knowledge, and vast boating experience we are up for the challenge. It is our pleasure to offer this valuable service to you. Why dont you give us a try and see how we can save you time and money. Actually go right now and print your money saving coupon for your next service. By land or by water, Gulf Shores Marina LLC is easy to find . we can guide you to the door or dock.

It has taken nearly four months for the Naples Marine Max service department to repair our Windlass…read moreanchor. Very very poor communication. We were told they were waiting for the parts to come in which took over 3 months. When they were to do the service and repair, they found out that they were missing 3 more parts!! Terrible service on a boat that is still under warranty and only 2 years old. Not sure if we will ever purchase another boat from them.

Great experience shipping, unloading and preparing me for fun. Mike in service is very responsive…read moreand did all he could to accommodate us. Thanks!!

I contacted ShipTronics in Naples, Florida for service on my Garmin radar. I spoke with a…read moretechnician named Scott and explained that my radar was not working. He asked me to drive out to my marina, record a video of my Garmin screen, and send it to him for review. After sending the video, I heard nothing back. Later that afternoon, I called Scott's cell phone and was told he would get back to me. He never did. The next day, I called multiple times. Each time, I received a text saying he was on the phone and would call me right back. That call never came. After two days of waiting, following up, and getting the same promises with no response, I gave up. ShipTronics wasted my time and had me make an unnecessary trip to the marina without providing any assistance or follow-through. Fortunately, they never performed any work on my boat. Based on my experience with their customer service and communication, I would not recommend this company. Professionalism and follow-up are important, and unfortunately, ShipTronics fell far short of expectations.

They stopped by my house to review a couple of issues I was having with my Garmin and Fusion…read morestereo. The tech answered every question with I don't know. Unplugged the Garmin and plugged it back in looked for the fusion amp (he never found it) and left saying they would get back to me with an estimate to replace my transducer. Never heard from them again until i received and invoice for a $400.00 service call!!! I guess they are sooo good they can can do this... a little research online told me temp sensor in my transducer was bad. Purchased a $169.00 temp replacement adapter plug in and now all is good!!!

Dan & Henry made me comfortable. I live in NC and purchased a used boat from them and was worried…read moreabout buying a boat out of state. They made the process simple and delivered on everything they said they would. Thanks, Justin Pace

Disappointed... drove over 3 hours to see a boat that was advertised well over nada as in good…read morecondition and well maintained... needless to say it needed all new seats, navigation, a working radio and speakers, interior and exterior detail, and a trailer. Let's just say that almost $30,000 is not worth a motor with low miles... And that's all we would've been getting... I do understand in this day and time that anything used is hard to fine but let's be real when we advertise in good condition and well-maintained. Now onto our 3 Hour Dr. home.

Everyone told me if you store your boat at port 32 Do not let walkers touch your boat…read more Unfortunately for me I feel I like to give everyone a chance to see how they treat me it was the worst decision I have made. After over $1,000 they still couldn't figure out how to turn on a GPS. Mechanics of the worse and Jeff and service department all he cares about is getting your money out of your pocket. Thanks Jeff

I picked out then tried to buy a boat from Walkers in Naples. I was told it was a brokerage boat…read moreand that I needed to speak with Brad Skelton. I called Brad and told him I wanted to buy the boat he had listed. He told me he was in Texas and asked me to please wait until he returned to buy the boat so he could get his commission. I agreed to wait. He promised he'd hold the boat for me until he got back. I headed over to Walkers as soon as Brad alerted me he'd got off the plane. I called Brad when I left to let him know I would be there shortly. He told me he'd sold the boat. This guy has no integrity and belongs somewhere other than in any customer-facing position. If Walkers will hire someone like Brad Skelton they probably don't deserve my, or your business.

Excellent customer service and professional staff. Reasonable prices and quick turnaround. Would…read morehighly recommend

My experiences with Sawyer's is nothing short of fantastic. I live about 70 miles from the shop and…read morewill take my boat to them without hesitation. Was having an overheat issue with a tournament coming up in 10 days. They had my boat fixed in 4 days with extensive work completed. I've called from the water, and they walked me thru an issue over the phone which saved the trip. Another time a tech met me at the ramp and diagnosed an issue on the water. My boat has been to them 4-5 times with different issues and always left satisfied. This is how customer service should be. Honest, dependable and knowledgeable service.

Stay far away from this place. They are horrible to deal with. They're not honest. They lured a…read morecouple to look at a boat that they had sold weeks before with hopes to sell my boat. They lost my keys, my registration, the tie downs for my trailer, my spare tire cover. Did a sea trial on my boat and didn't put it on the trailer properly. The boat was very dirty too. If you have any pride in your boat, don't give it to them to sell. Look for a better place to sell it. Looking to buy? Buyer beware!

Feb 2017 - Just bought a boat from FBC and had a fantastic experience. Please don't turn away as…read morethere are new owners. They will definitely take care of you! We are from the north and able to do research and talk to the new owners before purchase. We put money down to hold the boat with the promise to give us the money back if we did not purchase. They did not even cash the check. They held the boat for 2 weeks no questions asked. We did come down, do a test trial, and bought the boat. It was as advertised and we are definitely happy! The boat was a great deal. Skip, the new owner, was also able to completely service the engine, provide a new battery, paint the bottom, etc. before delivery. The parts were reasonable and the labor prices and time were spot on. We feel the value was there every step of the way with the Florida Boat Center. Our dock is in Fort Myers and Skip even delivered it right to us since we weren't buying the trailer. Perfect experience all the way around from start to finish (and we have been working with them over the course of 4 weeks). We also met and corresponded with the entire staff including Suzanne and Brenda. I have to say each and every person working there was professional, responsive, and more than accommodating. We will keep them in mind for all our boating and boat service needs in the future and would recommend them to anyone. Cheers to all especially to the Florida Boat Center team. Thanks again!

We took our boat in , expecting it needed to get caught up on maintenance after sitting nearly a…read moreyear. Long story short, they couldn't solve all of our boat's fuel issues. $1800 later, with no solution in sight, we found another shop. The "All Marine" shop owner (Frank) threatened to dox us and have Mercury void our warranty. Avoid this shop at all costs. Mercury helped us find a competent repair shop.

From the owner: Safe Secure Boat and RV Storage. Mechanic on Duty. Locally Owned…read more Mercury outboard motor store, boat repair shop and boat storage in Collier County, Florida