Horrible service. I'll never return to this place. I ask you 2 employees for a shovel so I can fill sand bags and they pretend not to know the word shovel. I find it hard to believe you work at a garden supply and have never heard the word shovel. I'm sorry I'm not fluent in Spanish. All these guys in the yard ignoring me. They must have too much business to treat people that way. It really shows a lack of bad management. read more

Refused my service when I arrived at 2:50pm while their website says they closed at 3pm on Saturday.

Awfully rude. Saturday at 2pm two people entered in front of me. Literally closed the door on my face saying they are closed. Their timings are till 3pm. So now they decide based on how people look that they will give entry? They are not getting my business for sure. read more

Don't bother or waste your time. Terrible customer service rude staff! Prices twice as high as San Jose vendors.

They were cool about giving me or selling me samples for a backyard paver project. There is a small wait for help at the counter but otherwise it's a low pressure show room. I recommend them to anyone that is about to start a landscaping project. read more

This place is horrible. I called for over 2 hours . Phones don't work or they just don't care . Tried to place an order for sod since 8 am . They finally answered my call around 10:30 am just to tell me I should have called earlier they could no longer take my order . Completely ruined my plans for my job I had to do.horrible costumer service read more

Garden Supply - Left me hanging thanks garden center - Nurseries & Gardening Near Me - San Carlos, California

Horrible Horrible customer service!!! I will never do business with this company again. Purchased some material for an outdoor project and had some material left over. They would not take any of it back. Said all sales are final? No where on the receipt does it say all sales are final! As a matter of fact you have up to 30 days to return. Possible re-stocking fee depending on the product which I completely understand, but this was product in stock and on the shelf. I would of been ok with that. The Manager and his useless employees need to be VERY CLEAR AND INFORM CUSTOMERS THAT ALL SALES ARE FINAL!! I rated it 1 star rating because it would not let me do any less than that read more

Awful customer service. I asked a couple of questions regarding the material I was looking for and was not given an answer , was told to go look for myself. I do not think it was for lack of knowledge on the part of the person behind the sales counter. I do think it was because of laziness and indifference towards customers. I wanted to support a local , family owned business but if this is the kind of service they provide I may as well got to the big box stores and get somewhat better service. read more

I just finished my face two project in my backyard. Again; I went back to get more pavers from Garden Supply. This time Juan was the person who was able to find my Catalina Aspen pavers with a nice discount. I will definitely recommend to go to this wonderful Garden Supply. I am very happy with their customer service and the convenience of hours. I have recommended to my neighbor and they are also going to buy their supplies at this location in San Carlos, Ca. See attached pictures Thank you Juan for all your personal services!!! Rosario read more

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Yes, it isnt the boujee hardscape places that you would need to take out a loan for. However, at garden supply, they are a no frills, hard working crew that has a HUGE selection on pavers at competitive prices in favor of the consumer. They are a small business, so maybe phones calls dont all get answered. What i will say is dont give up, keep calling and/or email them. They are worth it, and they will most likely have what youre looking for. The associate that helped us was Jason. The crew in the yard is headed by the "Tio", an older associate who is this sweet, hard working gentleman focused on getting the job done while taking care of you. Most of the poor reviews are pointed at customer service. my experience was really good. But again, my expectations are tempered in knowing that this isnt some horrible, boujee, expensive supply store. They are a small family business that might not be perfect, but theyre doing their best at competitive prices. Although, one review said it best that it is helpful to know exactly what it is youre shopping for before coming; it just makes everything easier. If this is a struggle for you, definitely use a contractor as a point person. But other than that, this place really has it all. I highly recommend garden supply for all your landscape/hardscape needs. read more

Long story short one of their employees tried got of their forklift and tried to fight me for asking him to not block the drive ways of 2 of my neighbors. As the neighboring Apartment management that's has to also deal with traffic in the wrong lane I tried offering parking in front of my building . I was greeted with " let me do my own f!@#$ng job". He got of his forklift and approached me some kinder words "... to get the f#$% out of here or ..." so i did then he busted out his camera and tried to " Karen" me. As a property manager never will I ever recommended this company . Black listed easily in my book and I plan to make my experience public along with my "Blink " capture to other outlets. read more

Worse place ever. Their customer service is pathetic and they need to hire people who speak fluent English. Who hires these employees??? read more

people were so friendly and helpful specially Kevin who married a Filipino !!! kudos to this team read more

Don't waste your time. They won't answer the phone and then when you decide to just show up you'll just stand there while employees sit behind the counter doing other work. Save yourself the frustration and just go to Lyngso. I will never go back to Garden Supply. Yes I'm the guy that just walked out of there. What are you going to do about it? That's what I thought. Nothing. read more

What a chaotic place! Nothing straightforward and no clear pricing. I have never been to a store that the store confused you further more about what to buy and how to buy garden supply. read more

This review is solely based on their customer service and lack thereof. After numerous attempts of calling and being placed on hold, I finally called back to get a price for pavers on a decent sized backayrd. Without even hearing the full scope of my measurements, the gal tells me I'm roughly looking at a $9k price. I then respond telling her she didn't even allow me to give her the full square footage and all the pavers I'm looking at and she then states that the price can change. No sh!t the price can change because you didn't even allow me to go over my project and requirements in detail. My recommendation to anyone looking for pavers is to look elsewhere because these people don't even want to be bothered by hearing the details of your project, in order to give you an actual estimate. read more

Don't come here awful service, waited in line for 3o minutes just to be told that I had to get the material first. Then I come into pay and asked me to wait in line, waited for over 25 minutes!!!! Don't come here read more

Went there to look at concrete retaining wall systems. The first guy I talked to had a hard time peeling his eyes away from the soccer game on their tv. I was thankful he wasn't there when I had a follow up question several minutes later. Yet, two employees were sitting there looking up at the game. Maybe 30 seconds later one reluctantly makes eye contact with me. Once she WAS fully focused on me I askED my question and her response was, "Huh?!?". TERRIBLE customer service. read more

Larry in San Jose and Juan in San Carlos were great. Very helpful for all my questions and planning my hard scape project. No problem with supply and often got follow up deliveries same day or early the next. Great service. read more

I used this place on the recommendation of my contractor. He uses them for hardscape all the time because he says they have the best prices. They do have very good prices, but it's at the sacrifice of service. They are completely geared towards contractors who know exactly what they want, not consumers. For a consumer like myself, it is a bewildering, chaotic place which rarely answers the phone or email. For some reason several pavers were missing from one of my pallets and it took an extra day to straighten out. I eventually got everything I ordered, but in future I will go elsewhere. Their delivery charge was higher than competitors and they keep 1/3 of their pallet deposit, so I'm not so sure it works out any cheaper in the long run. read more

Not only do I loathe this place but the company they recommend for doing EXPENSIVE ASTRO TURF is the biggest con man that ever worked for me. San Carlos Garden Supply charges you maximum for the best turf and then recommends Silicon Valley Pavers to do the install-he sets it all up pulls up in his new truck and once in awhile in his BMW and then leaves idiots on site that you have no way to communicate with. I have asked "Joaquin"from Silicon Valley Pavers to fix the turf at a property at least 4 times and he is always busy...the turf is pulling up the bender board is cracked and he tells me oh well not his problem. The garden supply I am sure is related to him and I will never go there again!!! This may be the last job this UNLICENSED vendor does if I can help it-also want to know what he paid in taxes for the $30,000 job he did and that wasn't including the turf!!!!! The turf was an additional $30K to San Carlos Garden and they over measured by 20 feet!!!!!!!!! If I could give them less than one star I would. read more

The selection for pavers and retaining wall blocks at this landscaping supply store is great. They have many products that others don't carry. For natural stone, there are places with a much bigger selection, though, for example Peninsula Building Materials in Redwood City, or Lyngso. The reason I only rate this place 3 stars is that the sales crew does not seem very knowlegeable, and many don't seem to understand English well. But if you do your homework and know what you want, this place can be a good source. Their main location is in Los Altos, on El Camino. That store is bigger, has more items in stock, but has the same problem with sales staff. Their web page is at http://www.gardensupply-la.com/ Update July 2009: I keep going back to their stores because their prices are considerably better than Lyngso, at least for the stone that I need in my yard. And Modesto in the Los Altos stone yard is simply the kindest soul to deal with. read more

Update to my original review: It would not be fair to the business to leave my one star review without following up to say that after some teeth pulling I was able to receive the refund for the products that I returned. The rest of my critique is still completely accurate including the discriminatory/racist behavior from the staff. I still would not recommend. read more

If you're needing a place where you feel special and receive smiles this isn't your place. If you need a place with service, ample stock and the best prices, this is your place. I have completed two projects in the past couple years and Garden Supply is my go-to shop for supplies. There are times where you need to be assertive & polite when you have a question. I've never had any issues and I've been to the shop 12-15 times in the past two years. The place does require patience in the spring & summer especially Saturday mornings. read more

Least-organized business I've ever been to. All business conducted with paper and pen. No computer use. Hit or miss English usage. This led to frustration and costly mistakes. I would place a phone order, then try and cancel it prior to pickup to get a different material color, but they would refuse to do so without the paper receipt. How I could have a paper receipt from a phone order is beyond me. Lack of organization also means costly (time and money) mistakes - even after a phone / text confirmation of an order the wrong material showed up. Yes, someone might have scribbled something on a piece of paper somewhere, but that piece of paper wasn't looked at before delivery. Juan also is loathe to do a refund. When I had a never-picked-up order, I asked to simply refund it. No, he insisted, we will do a store credit for you. I reluctantly agreed, then had to dicker over paper & pen scribblings to try and reconcile. I'm convinced I came up $250 short in the end, but apart from arguing in Spanglish over scribbles on paper I have no real way to get it back. Their prices aren't that different from Lyngso, and Lyngso has (gasp) computers. read more

I called and went to their showroom for some pricing/info and the lady I spoke with was extremely rude, unhelpful and impatient. Their pavers are overpriced. The cheapest quote I got was from Richert Lumber (Ace Hardware) in Pleasanton. And I sent RFQs to over 15 other paver suppliers. I do not work with suppliers that treat customers like trash. read more

This place is awful. Nothing is marked on what it is, nor what it costs. This huge flaw forces you to deal with what I would consider the most confusing customer service I've seen. You look in the yard at unmarked product. You wait in line to find out what it is and what it costs. They come out to the yard and help you until some shiny thing in the corner interrupts their focus, then they disappear. I can only imagine how much more successful the experience could be if they only kept up with a few simple things. There's a dozen different types of fake grass on display, 20% is marked with what it is, all other is not. They have boxes of unmarked samples (useless) no pricing, you have to go inside, wait in line to ask simple pricing questions. What if: you marked everything with a simple sign, put the model number and per square foot cost? Mark the pavers, mark everything. It would save you money and time, not to mention smiling faces leaving your business happy instead of mad and looking for someone else to do business with. read more

Called office 6 times to pay for pavers ordered by my contractor. Never answered in person. Had to drive there .They couldn't find my order. Had to make new order. I Watched they never answer the phone. one of the worst parts was paying DEPOSIT $24.00 per pallet plus Tax (dont think this is legal, The tax) Then I returned the pallets back intact. They only return $16.00 per pallet.. This is written at bottom of receipt which you dont see until you have Paid. I guess they are charging $8.00 per pallet rental fee plus tax.. Never heard of this .. Terrible customer service read more

Called to pay a invoice and the man told me that it was close and hung up. RUDE! I hate calling them when I have too because they seem to never find the invoices they provide. Better staff needed! read more

I go here only as a last resort. Horrible service and bad attitude from many of the employees. Purchased pavers for a large driveway got horribly gouged on delivery charge. read more

This place has OBVIOUSLY gone through changes in recent years if you track the reviews here. Many 1 stars like mine based on the absolutely RUDE inconsiderate people that work here! Yes, their prices are good, but come on, if you are not one of their "good ol boys", you will find your self having to be assertive to get anyone to even offer to help you! I have been down there 4-5 times for a simple planter project and every time I see the counter people chatting with their "cronies" about this and that while I wait patiently for them to offer to help me. When I made my order for just 105 bricks, I made it clear with their own brochure what style and color I wanted and I told them I wanted my contractor to pick the bricks and did not want to buy by the pallet! I wrote this out and had the guy staple it to my order and yet the day my contractor went to pick them up, they had to call me to get the color again and in spite of me telling him one more time that my contractor is to pick the stones because some of them have obviously been chipped in shipment and/or storage, they gave him a pallet! Now I will have to return any stones that are too chipped to use! I will not be going back and hope the OWNER of this place sees this and cleans house! read more

I thought "garden supply" meant "supplies for one's garden." Instead, it meant "huge amount of rock with which you can pave things; sprinkler accessories; lumber." Nary a plant, pot, or bag of regular soil in sight. Great if you're remodeling an entire yard. Terrible if you want SUPPLIES, um, for your GARDEN. read more

Garden supply is my go to location for local cal stone products. Inside staff is very helpful however the yard crew has recently went through some changes and will leave you hanging for some time and pick and choose who they want to help. This leads to wasted time trying to get help. Hope they get this resolved soon so we don't wait 1/2hr for our order to get filled. read more

This is the first negative review I have ever written. My experience with the San Carlos Garden Center was a nightmare and they would neither acknowledge they had done anything wrong or offer any measures to correct the problem. I had paid them $100.00 to deliver a 540 sq. ft. roll of artificial turf, a $2,220. purchase from their store. It arrived in their dump truck in a roll that was all bent and scrunched in the shape of a horseshoe. You could clearly see all the creases and bumps caused by folding the carpet roll. I expected it to be delivered in a straight roll, like any carpet. It was left in my driveway in a crumpled heap where it looked like a pile of elephant turds. When we laid it out you could still see the fold lines, bumps and discoloration from being scrunched. It looked horrible. Smoothing it out was like trying to restore a large poster that had been crumpled up. You just can't. When I called the manager Juan, he just blew me off and said they never had a complaint before, and told me to call the manufacturer of the turf, who obviously had nothing to do with the problem. I will never do business with the Garden Center again. read more

Bad service all the way around. When I went to San Carlos Garden Supply to look for pavers, no one acknowledged me​ and I had to wait at least 30 min before I was helped. I then went to a nearby competitor​ and was helped immediately with great customer service. The only reason why I chose to purchase from San Carlos Garden Supply was because there was a significant price savings. BUT, you get what you paid for. I was told delivery would take place on Wednesday but by 5pm the pavers never arrived. I was then promised delivery two days later by 9 am. Well it's​ after 9 and no delivery. Carlos the store manager was very polite and patient but I will not be returning to this store nor would I recommend it to my friends. read more

Open air supply area. Street parking. Not much inventory but just wanted to check out some diplay items.

Garden Supply is probably has the best prices of any of the distributors that I've used. It isn't close to me, but most of the times it is worth driving and picking up materials. Also they have a very large selection of pavers stones which is what I use. I always get very good service, and they are usually flexible when it comes to delivery dates and times. Highly recommended, specially if you are a contractor. read more

I have used Garden Supply, since the late 80's, for ALL my landscaping needs to build yards with. They have everything a home landscaping project needs! read more

Last winter my wife and I bought pavers for our front yard there and it worked out great. Best prices around and they delivered the pallets of huge stone to our house for a reasonable fee. Now were getting ready to do the back yard, and after shopping around all the other rockeries in the bay, they once again have the best price. Great selection, and good displays to help get the ideas flowing. read more

My experience at San Carlos Garden Supply was disappointing. They have perhaps slightly lower prices than Penninsula Building Supply and Lyngso, but don't expect professional service. When you call, it seems that putting you on hold means laying the phone down next to a speaker playing latin music, very loudly, while you hear them chat in the background. Phone orders aren't accompanied by a receipt, either mailed or faxed. They delivered an incorrect order to me and had not even a packing slip for me to check against. When they say they'll call you back, don't count on it. I have worked with the other two vendors for years and thought I'd give these guys a try, but I find the service unacceptable. read more