OH MY WORD. I am truly blown away with Tom!
My husband is out of the country, so the house has cue'd itself to start the massive meltdown! The appliances have an evil pact against me! That is a story for another day.... Our main, large garage door is making sounds that are very loud & not natural! I call my husband in Istanbul & he tells me to find a coupon & call someone to come BEFORE it is totally dead & gone. WHAT?! He NEVER does that! I. AM. ON. IT. I open my coupon closet - the one that is bursting at the hinges with all the coupons that come in the mail & then, breed in the dead of night & expire the night before you need them? - you totally have one, don't roll your eyes at my drama.... I call 1 Clear Choice from their coupon & talk to Maeve - SUPER nice lady, reasonable prices & no trip charge. I am tempted to go with her just because she is SO DANG NICE! But, I argue my common sense into continuing to shop around. So, I call Tri City Garage Door off their coupon - $49 trip charge JUST to get them out? OUCH! Then... they will look at my door.... ? well, I could barely understand this dude on his crappy phone! So... how about YOU figure out your PHONE & I'll leave my garage door to someone else! Contestant #2 - You may sit down. So, I head to Yelp & find the rave reviews on Garage Gadgetry - but, NO coupons.... always a big bummer.... but, again: great reviews. REVIEWS ARE WORTH ALOT TO ME! So, I call with the other companies quotes in front of me..... I talk to Tom & he tells me: NO trip charge - he' s now neck in neck with SUPER nice Maeve. His "tune up" price is higher than Maeve's... Tom loses a couple points. Common sense knocks at the door to remind me: GREAT Yelp reviews for Tom - Maeve's company has ZERO. So, I schedule with Tom. We are scheduled for tomorrow. A couple hours later.... my phone rings - Tom asks if he could come past THIS AFTERNOON, instead? REALLY? OF COURSE! He was not only ON TIME. But, after spending about 20-30 minutes hanging out in my lovely garage of garages - he inspected BOTH of my garage doors, lubed ALL the hinges, lubed ALL the rollers, inspected the doors, all the moving parts, pieces & thingey-majigs-for-who-knows-what-they-are & called me out to explain EVERYTHING in detail to me! My garage door DEFINITELY sounds BETTER. QUIETER! I am thinking he replaced all the rollers & all.... then, he tells me about what everything does. About all the cheap pieces on mine. WAIT! WAIT for it!!! (I am thinking....) He will hit you up for replacing all the thingey-majigs-for-who-knows-what-they-are's.... that are cheap with his nicey-nices that are expensive!!! Brace yourself!!! It will be expensive & ugly!..... and as Tom gets done .... HE DOESN'T! SAY WHAT??! So, I ask HIM, "Should I replace all the rollers?" He replies, "Nope. You don't need to - lots of life left in them. It would be a waste of money." WHAT?! I am feeling like I am going to have to BEG him to run up my bill! For the LOVE OF PUPPIES! CHARGE ME FOR THINGS I DON'T NEED!
So, I ask him: "Who should I make the check out to & what do I owe you?" Expecting the tune-up charge (most likely x2 since he also touched the 2nd garage door.....
His reply: "No one & ZERO. We don't charge for small stuff. I put a sticker with our info by your controls: When you have a problem & something goes wrong - just call us to come back out. Have a great day!" UNBELIEVABLE.
You had better believe I will be calling them again! THEY DESERVE THEIR EXCELLENT RATINGS! There is a reason they don't need to send out coupons - WORD OF MOUTH IS KING. Move over Super Nice Maeve... make room for Tom - This man deserves a crown of excellence & a raise. read more