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    Gap

    3.7 (3 reviews)
    Closed 10:00 am - 8:00 pm
    Updated over 3 months ago

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    2 years ago

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    13 years ago

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    10 years ago

    The friendliest employees and cleanest store! Love shopping here!

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    Monelle - Monelle store in Newport, RI

    Monelle

    1.0(6 reviews)
    0.2 mi

    My wife tripped on the step inside the store, and fell down on the floor. She twisted her ankle…read more This was on Friday, Feb 28, at 11:40 am. The woman that was working in the store was literally 5 feet away, but she didn't say anything or offer any help at all. She just kept gossiping with another customer, even though she saw my wife fall down. Unacceptable behavior. On the only positive side, the clerk did greet us when we walked into the store. Note that there are two small steps inside the store, and my wife tripped on the 2nd step. My wife saw the first step, but didn't anticipate a 2nd step a small distance away, since this is not typical. The sign was no help. Perhaps the store should consider getting rid of the steps and installing a ramped-floor instead.

    I'm angry at myself for spending money here but I hadn't found anything and it was our last day…read more Let me lead by saying I prefer boutique shopping because of the superior customer service...that was not the case here. There were 3 women working there, not one of them asked me if I wanted to start a dressing room or if I needed help etc. What were they doing instead? One was on the phone making travel plans, the other one was walking around averting my gaze and I lost track of the third. I hope whoever is in charge reads this and does something.

    Photos
    Monelle - A lovely response from the maker of the bracelet. THAT is how this should been handled by Monelle.

    A lovely response from the maker of the bracelet. THAT is how this should been handled by Monelle.

    Monelle - First email in April

    First email in April

    Monelle - Me losing patience and becoming "that customer"

    See all

    Me losing patience and becoming "that customer"

    Gap - menscloth - Updated May 2026

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