Reminders about an appointment sent by "Karla". No reference about who the appointment is with or what type of appointment. It could have been for an eye doctor for all I could tell. Not very helpful or professional. Also, when I searched online for opening hours one page tells me 8am and another 9am. read more

I LOVE coming to Ganger Dermatology because of the wonderful people that work here. From the check-in staff to the MDs, and everyone in between. Personally, I go to Terri for my laser facial and body treatments. I love her personality and the results that I get after the sessions. I go to Maddie for my Microneedling treatments and I love her sparkling personality and, again, the results achieved. I see Erika for my Botox and fillers. She is always very professional and the results obtained look so good! If you want to start facial rejuvenation or change clinics, I highly recommend Ganger. read more

Ganger Dermatology - Ann Arbor - Selfie - Medical Spas Near Me - Ann Arbor, Michigan

I have been to Ganger Dermatology in Ann Arbor three times and i do not recommend them. While Dr. Do is very knowledgeable and nice, she is always so rushed from the minute she walks in to the room - you can't even explain concerns or ask questions without her interrupting you and stopping to just listen. Front desk staff is very impatient. I was there when two were very rude to older patients that could not hear them in both volume and their hurried speech. Also, there has to be a way for the employs to stop heating their food and walking past the front desk all the time. It smells so bad. Getting older front desk staff would be a huge plus; the maturity level needs to be addressed. They are EXTREMELY expensive. This is another case of dermatology offices trying to expand and focusing on beauty rather than helping people who have actual dermatology concerns. If you have cosmetic derm issues, by all means go there. If you want a true dermatology practice focusing on helping people in ways other than looking young (you need to employee staff older than early to mid-20's), go elsewhere. read more

I brought my daughter here for care. Doctor was nice, but I had some severe problems with administrative type stuff. I called for an earlier appointment and after waiting on the phone for 20 minutes I finally got to the second caller spot and it dropped my call. Called again, same thing happened except it was a 30 minute wait. Call dropped. Called again later, got through to someone and got the appointment moved up. Showed up at appointment and no one knew who we were or why we were there. Acted like they were helping us by fitting us in when someone from their office scheduled us then. After a long wait with two very bored little kids, we go back and the doctor was nice. Prescribed multiple meds and a therapy. When I left, none of the paperwork was sent for the meds OR the therapy, so I had to call back. After multiple 10-20 min phone calls and the paperwork not being faxed / not receiving the fax, I finally got the rx but not the therapy. Long story short, it was like pulling teeth every step of the process, completely exhausting and even then the wrong code was sent to insurance and I had to start the whole process over with insurance due to denial. It's especially frustrating because my daughter had pigment issue with her skin that can be progressive and now we've delayed treatment. I had an appointment at the Plymouth office and they were *much* more organized but I don't want to drive over an hour for an appointment. Sad to say we are going to have to leave Ganger. read more

Found this fabulous practice 2 years ago when I moved to Ann Arbor, Dr Leela Hamp is the best. Professional. Knows her stuff. Her staff always fully prepared. Front desk managed my appointments and followup smoothly. True gem in Ann Arbor. read more

As per normal, my appointment with Dr. Ganger went very well. She does such a good job and is very personal. I can't remember the name of the woman who assisted her, but she was very friendly and encouraging and performed some the anesthesia. read more

Today I saw Dr. Darland for the first time, and she was simply excellent. She was attentive and a great listener. She was also on time, efficient and thorough. I was very much impressed by Dr. Darland, her assistant Shelby, and the staff of Ganger Dermatology. Very friendly, competent and efficient. What more could you want? read more

Completely wrote off the acne regiment we've been using, one that actually works, and prescribed a bunch of chemical-filled alternatives. Not the place to go for teens. read more

Very professional. Dr. Ganger in particular, and my practitioner, is laid back, but thorough in her explanations and procedures. Trust her clinical judgement completely. read more

Absolutely horrible experience during both of my 2 visits to Ganger (Wixom and AA) Rude front desk attendants who lack any helpful knowledge- treated me asking questions like it was an imposition. For my follow up appointment was out in a room by an MA who lacked patient communication skills- she seemed uncomfortable to talk to me. Took photos on an iPad and off she went. I waited 45 minutes alone only to be told "the doctor was running behind and it would be another 10-15mins" I left unseen by the dr for follow up. Terrible would NOT recommend- seek elsewhere at all costs read more

I went here after my primary care doctor wanted me to have some moles looked at by a dermatologist. I called on a Monday for an appointment and they returned my call on Tuesday. They had a few Wednesday cancellations so I was able to get in right away to see Dr. Ganger. Everyone that I dealt with at the office was very nice. When you arrive, they ask you to stay in your car and they do any preliminary screening over the phone before they accompany you into the office. read more

If I could give Ganger Dermatology less than 1 star I would. I had an appointment in early 2020 that they billed to the incorrect insurance and it has still not been fixed despite me calling them every month for 1.5 years (also, they never seem to pick up the phone). They also tried to upsell me $600 in acne laser treatments when all I needed was a spironolactone prescription. Strongly suggest you save yourself the time and money and go somewhere else for your derm needs. read more

Doctor Thy Thy Do is fantastic! She discovered my CLL. She removed two suspicious spots on my cheek, checked over my skin (I'm a bad golfer) and told me "give mrs kramer my love" MG. read more

I've had to go here several times over the last 8 months for a very long bout of accutane treatment. While every doctor I've seen for a checkup has been friendly (they rotate so don't know names) the staff has been absolutely terrible. Nearly every time that I go there's some issue with miscommunication or not sending a prescription out. Accutane can be expensive, even with insurance, so when I found a new pharmacy to send it to I gave the woman at the front desk the exact address of the new place and she confirmed it would be sent there. Called the new pharmacy a couple days later and they had never heard of it. Apparently it still got sent to the old one. They never pick up the phone at the front desk, probably 9 times out of 10, so I'd have to leave a message at which point they'd call me back at another time hours later. This was a re-occurring thing, several times they had never sent the prescription out. When businesses closed due to Covid, they started hosting these checkups in online video calls. Often they wouldn't send me the video link to actually attend this call, and when I called the office it would go to voicemail so I missed these calls quite a bit. The most recent instance happened the other day, in which I never received a video link, called, and then got a response back two hours after my appointment telling me that they've resumed in person operations. None of this was communicated to me in prior emails or in the confirmation text the day before my appointment. Get charged ~$100 each visit with insurance for a literal 5 minute visit where I'm asked if my skin is doing okay or if I'm experiencing side effects. All in all I would highly not recommend this place unless front desk is better trained. You'll have to constantly be in contact with them to get minor things scheduled or prescribed to you. read more

I stopped by Ganger November 2020, had a mole removed. I paid the requested bill on my way out of the door. I have received 3 calls from Ganger Ann Arbor requesting I pay my bill which I have always agreed to, they say it is an error and my bill is paid. March 2021 they sent a debt collector after me for a $50 charge saying it was unpaid. I called Ganger Ann Arbor and they said I have paid in full and they will cancel the collector. May 2021 I am receiving calls from a debt collector again and my credit is being knocked for a $50 charge. Ganger Dermatology Ann Arbor is not answering my calls, Ganger corporate payment center is not answering calls. The in person service is a bit bourgeoisie but this payment sceneario is wholly unacceptable and embarassing to all parties. read more

I'm very pleased with the support and assistance I get anytime I go to Ganger. My wait time is always minimal. The staff are very friendly and knowledgeable. I normally see Dr. Do who is fabulous, but I've also seen a few other doctors and PAs when my visits are urgent or with late notice. They do so many services at this location but I only ever get skin checks or go when I have an issue. The ambiance is very relaxing and I've always felt extremely comfortable. Another pro is they are able to accommodate urgent appointment requests, something the Plymouth office isn't able to do. It's worth the extra drive! read more

I submitted a request online and called to book an appointment with the Plymouth office. I never was contacted. This is a horrible way to do business. Thankfully I found another dermatologist in Plymouth that was able to get me in quickly and serve me. If you need a dermatologist, don't waste your time waiting on this one. read more

I was able to join as a new patient very quickly and the on boarding process was very smooth. They have a great system during the pandemic to eliminate the waiting room. I always feel well taken care of there and whenever I call with a question they return with answers promptly. read more

Professional and competent. The doctors are outstanding and so is the entire staff. I have continually been impressed by their attention to detail both with procedures and scheduling. My wife also goes here for both medical and cosmetics. They recommend cosmetic procedures in a very thoughtful way. I wish more doctors offices could be like this. read more

I have nothing but good to say about Ganger Dermatology!! Highly recommend them! I was concerned about going during the Covid virus. But they have strict rules that they adhere to and follow all CDC guidelines and beyond! I felt completely comfortable there. (Which says a lot because I am a worrier by nature. ) The staff were all very kind and caring!! Dr Ganger is professional, polite and very knowledgeable. She kept me at ease during my procedure. She did such an excellent job and even brought me in the next day to help reduce the little bruising I experienced! She went above and beyond!! I would give her 10 stars if I could!!! read more

Had an appointment set for over a month, just for them to tell me they don't accept my insurance when I come into the office. Would be beneficial to ask for that info while booking instead of wasting my time read more

I love my current dermatologist. But the 6 week wait for appointments led me to try Ganger Derm. I got an appointment the same week! I now know there is a reason for that. The staff...let me say I felt like I was dealing with cashiers at Walmart instead of a professional office. I decided against having any procedures done at this office. After my consult I went back to my old dermatologist with the long wait time. If I could rate this office less than one star - I would! read more

Horrible customer service, took almost 2 months to get in for an appointment, I was told to be there at 9:15 for my 9:30 appointment, when I got there there was only one other person in the office waiting, as I waited many other patients came and were called in, I understand they may have been there for other doctors or procedures, this was my first visit so after waiting another 30 minutes I went up to the counter and asked if they forgot me, they said no, that i have been checked in, five minutes latter a lady came from the back and called my name, yeah, but no, she informed me that there are 2 patients ahead of me and that I might want to reschedule, are you kidding me!, I lost 2 hours of work, waited 2 months and now you want to reschedule me, sorry I will not be back, I hardly ever write reviews as I know stuff happens, but this was ridiculous read more

So shocked to see any negative reviews and had to add my experience... I found Ganger Dermatology after having a pretty noticeable allergic reaction on my face. They were able to provide a same-day appointment with Dr. Ganger during my lunch hour. I was impressed by the kindness, approachability, professionalism, and timeliness of Dr. Ganger and her staff. Since that issue, I've returned for both medical and cosmetic appointments including broad band laser (BBL). I've had BBL elsewhere and Ganger has been far superior in terms of comfort and accessibility. Give them a try. I have never had a negative experience in the 8+ visits I've had with them. read more

Dr. Do is the second dermatologist I've ever seen but I wish she had been the first. She took the time to actually listen to my (15 year) struggle with painful, persistent, and worsening acne and didn't just start me off at step one of the acne protocol (something I felt had been done previously at a different practice). She was was great throughout my entire accutane treatment and gave me the final say on changes to my course of treatment (and my skin has never looked better!)I highly recommend her as a dermatologist and I wouldn't consider going to anyone else in the future. read more

I have never left a review on any business In my life but I just felt compelled to leave one on this business. I tried to call and set an appointment and always got a voicemail to leave a message name & phone number & they would get back to me. Then a day later I would get a call for me to call them back to set an Appt. Then I'd call again & again would receive the voicemail again and again & would leave my name & number again. And again then They would call back again and tell me to call them again. This went on for two weeks until we finally Got me an appt. & quit playing phone tag. When I complained about it to the PA she said yeah we're having a problem with that. Then when I went for my appt. to have the procedure i needed done they said call us when you get here don't just come in I said okay. When I realized I was going to be a couple minutes late I Respectfully called & once again got their voicemail. Then I got there 4 minutes late and called them to say I'm here and again the voicemail. Then they called me asking me if I forgot my appt. I said no I'm in your parking lot waiting on you. They then asked "Oh what make model and color vehicle?." "Also give us your payment method now before you enter and someone will be out to get you." I sat and waited For over 15 minutes then they finally text me were ready just come in. Huh?? I go in and the doctor comes in and does A full body check on me which I never requested then informs Me the actual procedure I came in for and paid for would have to be done at another time and At an additional charge To me because I was late??? Are you kidding me??? $40 for squat Very unprofessional Will find a dermatologist that actually has someone who answers their phone and gets me results Rip off read more

Unfortunately, I had such a terrible experience here that it's brought me to a yelp review (I made an account for this lol). First of all, I have clear skin on my face. Maybe one pimple. I saw Ganger earlier in the week for extremely red itchy bumps I've been experiencing (for a year) on my neck and jaw line, which also appeared on my scalp at the same time. They start out looking like a mosquito bite, and throughout the day they turn red (I have maybe 8 in total). I also have fairly severe acne on my back. The doctor told me I have cystic acne on my back and that it can transfer onto my neck and jaw line, along with hormones that could cause it. OK, I understand that can happen. But I told her I know what pimples are, and these are not pimples. She also said the itchy bumps/flaky skin on my scalp can be treated with head and shoulders. TRIGGERED: Long story short, she assured me they're inflammatory pimples on my neck and prescribed me 3 topical medications and 1 oral. Please look at what inflammatory pimples look like lol. These medications ARE working for my back, but my neck and face have been BURNED RAW from the products. I look so terrible I could cry. My clear face is now red/orange, flaky, and burning so bad 24/7. My neck is still producing these "bites." I also told them I'm feeling drowsy right after I take the medicine which is NOT a common side effect. I called them yesterday to explain what's going on. These were the responses I was getting: "The doctor said that the medicine doesn't work for 6-8 weeks" "The doctor said that pimples come in many different forms" --No shit. "The doctor doesn't want to follow up for another 3 months" --But I'm having some sort of allergic reaction.... "The doctor said these are inflamed pimples" "The doctor said that if you have concerns, we can do a biopsy on one of the spots but that it will create a scar" --Yikes. Went to get a second opinion from another dermatologist and it took her 5 minutes to correctly diagnose me with Seborrheic Dermatitis, Papular Urticaria/hives. I have yeast on my skin. What this new doctor said made complete sense. She actually listened to me. Told me to completely ditch those medications for my neck/face. She prescribed a Ketaconazole 2% shampoo for my scalp, sulfacetamide sodium 10% for my face, and hydrocortisone 2.5% for my neck. She also wants to see me in a week IN CASE MY SKIN IS REACTING BADLY TO THE MEDICATION LIKE A GOOD DOCTOR SHOULD. People, if you are having problems with your skin and you have a gut feeling that what you been diagnosed is incorrect, listen to that gut. You don't have to suffer. Doctors should always listen to you. You should never have to experience your skin being burned off unless you're getting a chemical peel. Ganger Dermatology, do not even attempt to call me. I tried calling you about my pain the other day and you lost your chance. You ignored everything and your voicemail you left me is a woman explaining to me what pimples are. Change your attitude before some sues you. read more

I recently had my first BBL with Terri Squires, and I cannot recommend her and her assistant Mackenzie highly enough. They were both friendly, confident, and generous with their time. The results are amazing! I highly recommend this duo. read more

This is an update: I've been there twice now and spoken on the phone a few times for booking and/or questions. Customer service is not so great. A couple of times they've been pretty rude. Unfortunate. I was ready to go for all my aesthetic needs...alas, I probably won't be back. read more

I tried to give this place the benefit of the doubt and went back a couple more times to see if it was just one bad appointment, but nope. It's by far the least personable doctor's office I have ever been to. The medical assistant took pictures of my skin with an iPad and then left the room to show them to the PA. The PA came in and literally without discussing anything with me told me what her treatment plan for me was. It's weird as hell. The plan worked and my acne improved but these appointments are very uncomfortable experiences. I just went for a follow up and talked with the PA about how things were going, and then she immediately said, "okay have a good day!" and left the room without asking if I had any questions?? Which I did?? Like I'm not even exaggerating, it was so fast and rude that I was caught of guard and didn't even have a chance to say anything before she turned and walked out the door. They've also pushed expensive laser treatments and other crap that insurance doesn't cover at all 3 appointments I've had here. It's pretty clear they're just after your money. Do not go here :) read more

The atmosphere is nice - everything is newish and they try to make it feel like a spa or something similar. Dr Ganger was pleasant to interact with. I really appreciate how this place caters to a young clientele and people who need cosmetic things done. This is in sharp contrast to other dermatologists who cater to patients with extreme medical needs. My experience has been that old school dermatologist offices tends to not care about your "minor needs" like acne.. Which to me is a big problem and deserves equal medical attention. My one complaint about this place is that they really up-sell you like crazy. On one visit I ended up buying over $100 worth of body wash and creams: all out of pocket! I wish they would've told me what ointments would be covered by insurance and what is out of pocket. Because there is a power dynamic differential, I felt compelled to buy everything that was "prescribed". I don't agree with this way of doing business. they should tell people what is a priority and what is lower priority so you can make your own decision. I would give this place a try but exercise caution.... You may find yourself with a huge bill. read more

I've been to Ganger Dermatology about a dozen times (at first to deal with a crazy mole that turned out to be a skin cancer, and then for several cosmetic laser treatments) in about 2 years. I don't know why I've never left a review (I guess I pretty much just used Yelp for restaurants) - it is long overdue. This is NOT the doctors office you're used to. This office is clean, modern, incredibly well run, the staff are just the nicest people, and Dr. Ganger, Kathryn and Julie (I've seen them all) and their team are absolutely fantastic. Even though it's a busy office and sometimes tough to get an appointment, I have NEVER waited at my appointments - I hardly even sit down in their lobby unless I'm really early. Super office - and most of all I am so happy with my skin now!! read more

Dr. Do is incredible and was so compassionate and devoted. She follows up and genuinely shows so much interest and care. I've been here for awhile and she and Dr. Ganger were the best (much better than some of the others that). Very clean and quick to make appointments. Assistants and office staff are professional and helpful. Some treatments can be very pricy but office can answer questions ahead of time. I just wish the rooms and the areas where doctors confer weren't so close because patients can hear everything they say. Making appointments online is precarious for some reason-it's better to just call and leave a voicemail. read more

I'm writing this because Yelp helped me find this place, and it deserves more reviews. Years ago I tried a few dermatologists in mid- and northern Michigan. I was disappointed, and in one case appalled. The offices were dirty, the staff were surly and uncouth, and the doctors were mystifyingly indelicate and unskilled. Suffice it to say, I abandoned confidence and dismissed the entire field as a nebulous and immature area of medicine, to be categorized with hair removal shops, tanning salons, and a few fly-by-night chiropractors. I was naive, and unfortunate because I have sensitive skin and a few allergies--typical stuff associated with my Scandinavian heritage. Last month I discovered Dr. Ganger and her staff, and I did a 180-degree turn in attitude and perception! I live overseas, but travel to Michigan frequently and always make a stop in Ann Arbor on my way north to the "tip of the mitt." It's a ritual I enjoy because I love that town and lived and worked there for years in the not too distant past. Upon arriving in Michigan, I had progressively worsening redness and flaking on my face. My skin was inflamed, and I was unwittingly frightening small children in the hotel lobby where I was staying. (I'm joking, of course, but not by much.) My first morning in A2, after a hot shower with hotel soap, my skin went haywire and became super-irritated. I said "Enough!" and went to Yelp to find local dermatologists. I decided on Ganger. Jessie answered the phone and listened while I explained my issue. She said there was a long waiting list, but earlier that morning they had a cancellation. I took it. She was thoughtful to remember it, mention it, and offer it. This is not always the case at other practices where ornery staff might not care either way. I e-mailed a couple of iPhone "selfies" so she could show the medical staff what my affliction looked like. During my initial appointment, Dr. Ganger told me that she would've seen me without an appointment in light of the .jpg photos I sent. This illustrates that she cares about her patients, and that compassion trumps the typical strict rigidities of more jaded practices. [This is getting too long. I'll try to sum it up.] Her assistants were skilled, helpful, professional, and very friendly. Her new office is convenient, beautiful, and comfortable. Her equipment is new and state-of-the-art. They gave me samples of natural and mild skin moisturizers, which have been a joy to use. After expertly taking a biopsy sample from my face (which was small, discreet, healed very quickly, and is now unnoticeable), she directed me to get some blood samples from a St. Joseph Mercy Hospital lab located walking-distance from her practice. A day or two afterward, her assistant called me with the test results: a photoallergic reaction to something that was on my face. This made sense, as the previous week I was driving through the Arabian desert, and on a boat in Manila two days prior to my flight to the U.S.A. She wrote a prescription during my first visit. (Just as the lab, also convenient is the nice Walgreen's pharmacy located across the street.) By the next day, I was already healing quickly, and looked good when I woke up on my second day up north. During my follow-up visit the next week, I was as good as new! Even the office administrators were struck by the change in my appearance. I was delighted in every way. Dr. Ganger and her team are fantastic! Good, friendly people too. Note: The entire office is staffed by women, so women should feel comfortable being examined here. I'm a man and I felt a little uncomfortable, but that's only because every damn one of them is charming and gorgeous! I'll be back...but not for this last reason. (Though I will hold in my belly when I take my shirt off in the exam room.) ;-) read more

I went to this office a year ago and sat for 2 hrs for my appointment. Just left the office again as they made me wait almost an hour. Drs need to respect patients too. read more

I just left a follow-up appointment at Ganger for hormonal acne and I'm beyond frustrated. The doctor spent all but two minutes with me and told me to keep doing what I'm doing, even though I told her that what I'm doing isn't working. She did tell me about a treatment that her office does but when I came to the desk for pricing, like she said I should, they gave me the pricing for the wrong treatment! It definitely feels like they don't care about me or my skin problems. They just want my money and to send me on my way. Would definitely not recommend Ganger.. try another dermatology place around here. I know I won't be coming back. read more

I started going to Dr Ganger before she moved to her present Ann Arbor location in 2013. I used to love her practice and never had any issues until after the Pandemic hit. She now has offices in Wixom and Plymouth too. Which is great. She is a good Dermatologist. I am not sure why the reception area has gotten so bad. Did it become this way because of the pandemic or is it because she expanded her practice to other cities to become to big to handle. This is the first practice I have ran into that has "stopped" answering the phone and you may not get a call back for days. It says to give them 24 hours but I had to keep calling in the first part of this year just to try to make an appointment. When I finally got a call back, she was booked out more than six months. Sure there are other practices where you may have to wait on the phone a while or leave a message but either way, you are able to speak with someone the same day (unless you call late but then, you are called back the next morning). I even had some that let you ask for a call back and you won't lose your spot in the cue. I haven't had issues with bills yet but I am not holding my breath. I hope she can straighten these issues out because I love what she has to offer. However, at this time she has sunk to a One Star Rating! The reception are is important too if not more!!!! read more

Ann Arbor office has been closed for months due to flooding with no updates being provided. To schedule an appointment is an ongoing game of phone tag. I never her a live person. read more

I had my first appointment at Ganger Dermatology today, with Dr. Gordon Spratt and her fabulous assistant, Casey. This wasn't for a cosmetic procedure; it was for a full-body skin scan, definitely not the most fun way to spend an afternoon. But the doctor was efficient and knowledgeable--and kind--and, when I needed to have a biopsy, it was up to Casey to inject the lidocaine to numb the spot. I've had lidocaine injected before, and it hurt like the fires of hell. I'm pretty good with pain, but that shot sent me through the ceiling. So I was nervous. Casey, however, knows what she's doing. She explained that a slow push of the drug through the needle is necessary to avoid the kind of pain I experienced before. So today, NO PAIN! The biopsy went smoothly and fast. I felt I was in very, very good hands. I'm very impressed with everyone in this office and will be going back. read more

Seems like a high end place in a middle end neighborhood. Really nice people really clean place. Be forewarned. I went in for a consultation for laser and they priced it near $10,000 for me to do upper body. And when I asked for any packages because I paid $2500 at my last place for full body the response was "that was a laser center and this is a doctors office". Oh well guess I'll invest my $10,000 into my college tuition next year read more