I wouldn't even say this review is for a specific location, rather policies and customer service at…read morethe corporate level. I purchased 3 games as part of the buy 2, get one free for Black Friday. I researched one after I purchased to find it wasn't appropriate for my kid. I wanted to exchange for a more age appropriate one. The clerks said they couldn't exchange. They tried to help me out by doing a trade, but ended up paying more than the game was listed for. I asked customer service for clarification so I could do homework before going back to the store. They kept sending the same lame, non-response. Won't ever go back. Find your stuff somewhere else!

This is the very first bad rating I have given. I received something as a gift. They did not give…read moreme the receipt with the gift. I told them I already had that one. I was then told that they had gotten at this location. I tried to return it and get a different one that I didn't have. I obviously didn't have the receipt. They said they couldn't do anything without the receipt. I understand people try to rip places off all the time. I get it. But all I wanted to do was exchange it. This is a Funko Pop. A 13 or $14 Pop. That I wanted to exchange for another. I even had my eye on a couple other ones that I wanted to buy. I literally don't understand why that is a big deal. I don't return items often. But when I did, I never had to worry about having the receipt. I always got store credit. On another note. The lady was nice. She wasn't rude about it and told me sorry that she couldn't help me.

They had what I needed appliance wise but the worker was very rude, I asked a simple question about…read morethe console I was about to drop 350 dollars on , and the balding mf behind the counter gave me a snarky response and was rude throughout our whole interaction even when I tried to be nice and make some conversation. Whoever this worker is, needs some better customer service skills...

I came in for a new cord for my Nintendo Switch wall charger. I explained what was happening and…read moreAaron suggested another method of charging it before buying the cord I thought I needed. Turns out, he knew what he was talking about and directed me to what I actually needed. Now, my switch is charging and I'm a happy customer! Thanks Aaron!

This is the best retro game shop in West Michigan. They have 50 years of gaming history right in…read morethe shop. It's amazing.

This place is a fantastic find for old game collectors and new gamers alike. They have a great…read moreselection of classic games at good prices and the owner is more than willing to help you out with whatever you need. A+ would recommend for anybody !

After placing my reviews, they did reach out and replace the spider. Although it should not have…read moreneeded to get this far, they did honor the promises they made!

Last week I was in search of FooFighters pinball game and boy did they reliever. Not only were…read morethey one of few that could get or have the game but the service was great. The pricing was right and no extra fees to speak of and the pin shipped next day without issue. For me it was from them to Colorado and it was only 3 days. Best part of working with them was the service. Aside from the sale we talked everything pinball and was never rushed. Rare to find someone interested it building a relationship and just not the money. I found my new distributor. Thanks guys!!!

Love this store! They are knowledgeable and some of the nicest people I've ever met. Great…read moreselection as well. And prices are absolutely fair.

Major shout out to the $3 bins. It's a toss up. There may be comics that are worth more than $3…read more Then again, there may be comics that are worth less than $3. It's a solid price. Oh, and they have a load of Archie Digests for $2 a pop. Will def be back here.

Great customer service, tons of variety in high quality items, and a good atmosphere.read more

Captain Harassment and his Bizzaro world is not a place to visit…read more At the second we stepped in this business my family and I were treated like thieves. The owner let one of us use their restroom but then proceeded to hover over the door and harass them for taking to long. They also followed us out after and said very sarcastically "well at least you got to take a dump" then proceeded to lecture us saying that my family member didn't leave the fan on or spray fragrance. My family member has IBS and was very embarrassed. The owner then replied to a previous review that a friend of theirs got robbed a year back and he tried to say we were trying to do the same to him. We just wanted to see your store of overpriced crap and you basically made us leave because of your preconceived prejudice. Get a camera if you're so scared of someone stealing. Also grow up and understand you have a street store that is open to the public. It is not illegal for us to just look around old man.... Read through the reviews and you will see this isn't the first time he has treated his customers like this.

Such a charming coffee shop/bookstore!!! I used to live in Grand Rapids and I'm visiting all my…read morefavorite places but Orchard House is new and it is just so charming I had to visit it!!! The greenhouse seating area is so nice, lots of tables, outlets, wifi, and a quiet calm place to read or study/work from home! The natural lighting is insane. I just got an iced americano which was delicious. Free parking lot and entrance in the back. I think they also have fun events here you can keep an eye out for. I wish this was here when I lived here!!!

Lovely spot for a study spot or a friends hang. Lots of people were doing laptop work. A few…read morefriends were catching up while doing some water color painting in the beautiful greenhouse. There's probably about 5-6 tables in the front and same in the back with free wifi. Limited drink and food options, decent for coffee shop.

I absolutely love wandering in Vault of Midnight and coming in for little gifts for my friends!…read moreIt's a bit overwhelming to try and find something if you're not a big comic book or graphic novel enthusiast but even as someone who appreciates it, you can ask the staff at any point and they will be more than happy to provide recommendations or point you in the right direction. I've never gone wrong with purchasing a gift here and I definitely will come back. They even have a punch card for loyalty which is amazing. Parking is a little tough since it's right on Monroe Center and street parking but I haven't had a big issue. I'm a huge fan overall and encourage people to stop in if they haven't!

Vault of Midnight has been one of my go-to stores for years now! I grew up a comic book and graphic…read morenovel fan so to have a nice store right in the middle of downtown is great! They have comics, graphic novels, manga, board games, blind boxes, and some ttrpgs and trading cards. The staff are always incredibly helpful and kind and will definitely help give you a recommendation based on what you like. I love the area in the front with self-published and local zines. It really is a small gesture but shows an effort to uplift and platform the local community and creatives. This location is definitely smaller than the other I visited, but there's still so much to find! There are several other stores along the street as well as the Art Museum, so it's a great place to stop by on a day out!

Friendly helpful staff greets you at the door. They have a little of everything you want. Bargain…read morebins, rock, some jazz and vocal as well. Some are new some are new used. I even saw a decent selection of cassette tapes. Prices are reasonable. I picked up two Dolly Parton albums that were more than half off of what I see in the Toledo area. I'd put them on my list to revisit when k have more time.

A classic vinyl record store thats been in operation for 20 years or more. The Used vinyl is priced…read morefairly and is abundant! They always have cool stuff in the recent arrivals. It is STUFFED with records. They have new records as well and lots of sub genres which shows they are true music nerds and they are ready to help. I've been to vinyl shops all across the country in tiny towns and huge cities and this is one you shouldn't miss. They also have a fair amount of used movies and cassette tapes. They check all the boxes - They do it right! Recommended!