great employee, was kind enough to go in the back to show me some figures they didn't have in shelfs, even helped me look for a blind bag, overall would recommend read more

Located in the Walmart and Home Depot shopping center is one of the last Game Stops in SLO county! Always good customer service. Hue selection of games. I came in for the new college football game. I traded in my old one. That's the negative. They gave me $8 for it and took off $4 for the exchange....what???? Other than that it was great! read more

The service was awful. We went yesterday to turn in old controllers, and were told by an employee that their system was down, but to come back tomorrow and it would be fixed. We came back the next day (today) and waited in line for 15 minutes before they told us that the customer in front of us would be the last customer they would be taking controllers from . Because their system was down again and the employees refused to input it in manually except for the person in front of us in line. Overall we are very upset with our experience, we took time out of two of our days this weekend to go turn in controllers, but in the end all we got was rude service. And a "that really sucks but the system is down and I'm already having to enter it manually for these guys" from an employee who was actively completing the service for the people in front of us. This promotion was happening nationwide and today was the last day so unfortunately now we won't get to participate in this promotion because the employees wouldn't help us. read more

This franchise is disgusting! They're selling TCG products for well over MSRP. Magic The Gathering Chocobo bundles are $109.99 at Walmart, Target, and Best Buy, while every GameStop is selling them for $199.99. I urge people not to support a business that does this. Go to any of the retailers mentioned above or your local card shop instead. GameStop should be ashamed of themselves. read more

Very helpful and understanding, had to take back to 2 Xbox controllers (at different times) in the same day because one was different then my battery pack and the other was mixed in with the re-furbished, but they were understanding read more

Laziest employee ever. The unfriendly guy at the counter seemed bothered I bought something. I grabbed a new game instead of a used one( both on shelf) and he tried putting a opened copy in the box and I asked if they had it new as Eve the box and art was heavily damaged and he said no. I then asked for a used copy then and he claimed the shelf was wrong and he had nothing and somehow without even checking the system of shelf he just knew. He is beyond lazy and honestly this GameStop is garbage and their employees are garbage. read more

Asked a question that would take 2 seconds to answer and i believe his name was Alex gives me a extremely rude answer, seems like he doesn't want to be there. Seems im not the only one all i see is bad things about him. read more

Overall good experience. They have a lot of really neat collectible stuff and a decent selection of Switch games. TCG products besides Pokemon were in stock at a good price. My only complaint was the service. I was ready to check out so I approached the counter with my products. I walked up to where the person was standing and they just ignored me. I attempt to get their attention but they acted like I wasn't there. After a moment someone came from the back and helped. Really weird. read more

Horrible customer service from Alex . I get it it's the holidays and it's busy, but don't be rude to your customers . If don't like the job get a new one not dealing with people. read more

Eric "the manager" seems to think he owns the place, prioritizing his friends for Pokémon cards while loyal customers are left empty-handed. It's clear he's making up his own rules, and this favoritism is driving away genuine customers. This is not how retail should work. I won't be returning until changes are made! read more

I came to this location at 5:50pm and their business hours are 11:00am-8:00pm. The employee locked up while we were pulling into the parking lot. I thought maybe she's on a break and someone else was in there but no the door was locked. more than 2 hours before the closing time LISTED ON THE DOOR! I just don't understand the one time i go to this place mind you i live in paso robles an hour away and they are closed well before the time they are supposed to be. read more

Most to all GameStop are horrible. This one is the worst. Came here to return an online order that came to me incomplete and disc was broken in half. The only reason for this purchase was GameStop dot com had a buy two used get two free. The so called owner(said she was the owner but everything out of her mouth was a lie) said I couldn't return just the one because it was part of a deal. Also, was trying to find any excuse not to return it. "You don't have the packing slip for both packages shipped". I had the one and showed my online invoice. She couldn't comprehend what I was asking her. I know that one was free but I wanted to replace it with another used game in the store at the same price. She said no and told me she was going to call security if I didn't leave. I had to drive 25 miles home and return all 4 games to another store. The only time I'll be back is for the going out of business sale. They have closed 200+ stores, fired 200+ people, lost half a billion in the last year, and as of today their stock is below $6. read more

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Such a sad store. Gamestop closed their SLO store, so we have to come all the way down here only to get disappointed by their lack of inventory, disorganized store appearance, and unprofessional employee. When you can't deliver on what your customers want or need, you can't justify staying open. I won't miss this place when it shuts down too. Much easier to just order online from my couch. read more

very kind cashier. his name is brandon. he talked to me abt one piece. the clearance on t-shirts was even better. cool

Excellent customer service and staff is always willing to go the extra mile for you. Not sure why the meme that it's funny to talk badly about Gamestop influences people's decisions about writing online reviews. Stop being entitled and be nice to retail workers. Especially when the team is as great as this one is. read more

Ordered Pokémon cards online said it was available online for pick up TODAY!! paid and called the store to pick up they told me they can't sell it to me till the first of November that he can refund my money so I said ok don't cancel my order and I'll go by on the first to pick up he said ok but it's first come first served ?????? I hung up and showed up at the store asking them why can't I pick up my item I paid for..the order confirmation is in my email and they gave me this bullshit that it's with the cosmic eclipse release and they can't give it to me I asked if the honored what it said online but he was like yea we do but I just sent a order cancelation email to you I'm calling corporate tomorrow I know that's guys want it for themselves read more

GameStop - Order confirmation - Videos & Video Game Rental Near Me - Santa Maria, California

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Wanted to update my review since this place has become better in collectibles wise They have figures, statues, funko pops and other cool collectibles The customer service has big time improved with new management the manager which I forgot his name is really great guy went out of his way to help me and shout out to Griffin the best GameStop employee!! This guy will check online and call other stores for you!!!! Seriously awesome service I only do business here since the one in AG became trash and a mess!!! Figures everywhere!!! Love coming here for collectibles read more

GameStop - SDCC 2017 love this store now - Videos & Video Game Rental Near Me - Santa Maria, California

10/10 customer service! A man named Matthew was great help in finding me the right system from my son to play Mario on! I recommend this GameStop over any other branch out there. They are very nice and are willing to stay on the phone with you for over 15 minutes just to help! read more

Game time the guys here are always nice and i don't feel its much hassle to ask a question. they have helped me many time to resolve any problem i may have. read more

This store doesn't give a shit about its customers. All they care about is money. They won't refund me my pre order even though I never received it because they closed their stores due to the coronavirus. I am never going to give this place another penny. Update: had to call corporate and they had to tell heather the manager to refund me. That heather manager is a bitch. She's always out or on lunch and has a bad fucking attitude. I'm glad to have my money back finally and be done with GameStop forever. I pray they go bankrupt. read more

I've been coming here for years, the staff has always been helpful and nice. They always recommend good games and let's me know when they're getting new anime statues in. I see a lot of people giving this place a bad rap when it's not the employees who can control what games they get in or control the return policies. I've already witnessed customers getting upset over $5 games, customers getting impatient when its busy and theres only one employee doing their best. People giving one stars reviews because Gamestop doesnt have a wide selection on old 360 games. News flash, ITS NOT THE STAFFS FAULT. Complain to cooperate, dont cuss out an employee and emotionally ruin their day. ~Today when I was going to pick up a game this guy came up and was super rude to the manager. We were talking briefly until the manager asked if he had an online order. And he was just so upset that she was talking to me and "how dare she not answer the phone so he can place an order" (Which it doesnt work like that since they're doing Curbside orders because of Covid-19.) I didnt even hear the phone ring. But I walked away while he was getting huffy so I didnt witness what happened next. I just feel so bad for the employees who get treated like garbage because customers feel entitled. My point is dont treat others like garbage because I'm pretty damn sure they wouldnt do that to you at your place of work, That goes for any other establishment. Stay humble. read more

Walked in with my power up card to but the new Marvel game. The employee said that they had no extra copies for sale. I said ok no problem. I went to the Best Buy in the same shopping center, walked in and got the game in less than 45 seconds. The problem here is that I want to support my local gamestop as the stock is turning to shit, and I enjoy the store and company. But without having a few extra copies on hand, they are losing business. The downfall of a dynasty. read more

The staff here are very cool and extremely helpful. These guys are passionate about what they sell and you can tell that right away. One thing I should warn you about - DO NOT COME HERE WHEN IT IS PACKED! It is a small store and stinks to high heaven when a bunch of poorly groomed and rarely showered gamers are shopping around the store during peak hours. They should open a back window or something because WOW does it get stuffy in there. I felt like I had walked into a jungle of stinky dudes. Oh and check out their used consoles. Usually fair prices and with the added bonus of an optional warranty. read more

Very rude, disrespectful and unprofessional Manager. Didn't care about me situation and had no considerations at all.

LJ was super helpful and super informative super cool and helped out was kinda stressed out made it super easy had a really great attitude really appreciated the genuinity skip everyone else go straight to him read more

Be ready to wait, wait, wait. I went in for a simple Steam $20 card, was the second in line and ended up waiting 45 minutes while the salesperson and the first customer discussed game strategies. I discovered I could buy a $20 Steam card on line for $20.99 and get the code delivered immediately, why wait? The line in Game Stop, when they have several to many customers, weaves throughout the store creating traffic and no place to sit or lean.... I avoid going to this store like the plague.... read more

This place sucks I have an old MW2 disc that works fine and I bought a bo2 disc with no scratch and it doesn't work

I like this GameStop a lot more than the one in Lompoc. At this place the employees actually acknowledge you and try to help you find things and offer suggestions . They are always nice as well. read more

I hadn't been to this store in years, and as of recent now I remember why, it's a below average game store, and it saddens me to say that because I had some good memories from this place, from the late 90's (when it was still Funcoland) up to early this decade, 2011-2012ish. The employees that made this place fun and it gave it a gamer atmosphere are long since gone, it looks completely generic. Since I play on games from Steam on PC for the most part(almost 100% digital), if you are looking to buy for consoles I would just hit up Best Buy or someplace else. read more

This place is completely trash. I walked in there and the worker was talking about how he's "lazy today" and i gave him my Xbox control and he took a look at it and said he cant trade it in . I have a 1 year warranty and he looks at it and just says no. So i take out my receipt and he takes a quick look at it and says no . Gives it back and just turns around without no explanation. This is fucken wack read more

Horrible service. I got a game that was to be sent from Lompoc to this location for xmas for my son. I went 17 days before xmas and shouldn't have been a problem. They said a week. I let 10 days pass nothing. So I go in and they haven't received it. They called location and still nothing Said it'll be 2 days on the 23rd I go and they never called me. I know I could have driven to Lompoc but the fact is they promised some service they couldn't even provide. They might know about their games but are pretty ignorant when it comes to customer service. Never again. Not this store. I do gotta say tough I don't remember his name but there was 1 and only 1 associate that did a great job. Besides that service is a joke. read more

Its a gamestop, I always find the games I want, I never had issues with my pre-orders, the staff is polite and knowledgeable no reason to give them less than 5 stars. read more

Really friendly, knowledgeable staff. Very busy location but they work hard to make the line move quickly. Good place!

This guy named Tom was helping my Mom and I buy a Nintendo 3ds and then he turned around, about to get the system, but then he started helping ANOTHER customer at the register next to us. He was babbling with her about a product while the other register guy was just standing there. Tom didn't even tell us "excuse me one minute" or "hold on a second" LIKE DUDE YOU WERE HELPING US FIRST. Was it because we were the only Asians in the store? DO NOT BUY GAMES HERE IF YOU AREN'T WHITE OR SERVICE SUCKS read more

They are next to Walmart which is nice. Tried to buy some Xbox 360 games, but the selection was lacking. They didn't have the games I wanted. They told me that they would order them for me. The store was pretty busy and they only had two people working. Took a while to get an employee to help me or answer my questions. Since they have barley any Xbox 360 games I might have to upgrade my console. read more

Ethos: I've been to Gamestop when I was five years old whenever I want to buy a video game or consoles. When I was young I got gamecube games. When I got old, I got playstation 2 games, enjoyed it real good. When I was eight years old I got a Wii and it was like working out. When I was 11 I got an xbox with xbox live. Ever since I had an xbox, I've talked to people playing it, it was like making new friends. When I had Xbox live, I was able to download demos, dlc and accessories for your avatar. I bought myself a PS3 and it was like heaven on earth to me when I played it. I was able to watch blu ray movies with my PS3. Pathos: I can think of the old games that cost less then dollar and it feels like the right amount of cost for old games. I can think of seeing trailers for games that sounds exciting. I see all the official guides for games. Whenever I preorder games it felt like a dream of the items they give you. There are other things like really good headphones. Looking all the graphics in the graphics in the games in the games at the store was really epic. All of the advertisements it feels like it's making you want to buy it with thrilling excitement. They also buy blu ray videos to attract customers. There are extra controllers you can buy that would let you have friends to play with you. Logos: If you want to buy video games then go to Gamestop where there are games for you. If you ant to trade you old games with money then that store would give you some that looks suitable to give you. It has awesome headphones you can buy. It has blu ray movies for you to get. If you want old games Gamestop has it and cheap too. If your looking for official guides to get through your video games smoothly then Gamestop is the right place for you to go. When you need new controllers if yours are broken then the store you should go to Gamestop. If you want to preorder games that's coming up then Gamestop will be the best place you should go to. read more

The workers are always very helpful when I come here although it takes an hour to get through a line of 4 people... The used items are cheap but if you want to buy something at full price it is EXTREMELY EXPENSIVE read more

Every time I've gone here the staff was rude and very condescending. Let's face it guys you sell video games for a living! Learn some customer service and move out of your moms basement! read more

Griffin is the man! I have seen him single handedly wait on me, who was trading in some consoles to trade in on an xbox one, which took some time, while waiting on several other customers in line. He was efficient, quick, and knew his job. When I asked why he was alone, he told me that some other employees were out sick, but he did not complain about it, nor did he have a bad attitude. I say Griffin needs a raise and promoted to a manager! read more

If you need a video game and don't want to bother with those on line game purchase websites, go to GameStop at Santa Maria California on 2204 S Bradley Rd. Of the multitude of stores that sell video games as a side, however GameStop sell just video games and game related items. Such as, gaming accessories, video games, gaming magazines, etc. As it appears, I have been to this GameStop, and i will say that this is absolutely the best gaming store I have ever been too on our Central Coast. Not even mentioning the staff is so helpful to their own ability to satisfy their costumers. The store has such a friendly atmosphere filled with fellow gamers of all types, up too MMORPG gamers and down to silly puzzle gamers. As well the have a small pile of old games that have a good deal every day, like buy this old game and receive a free accessories with the complete purchase. Also, all you people that love to be organize, GameStop have a shelf that organize each game by gaming genre. I also made good friends with the staff and other costumers and get well situated with all of them The building design is a pearl. There is a water fountain that sprays spring scented water that hits the granite base like a water balloon on fresh pavement. Despite the incredibly, awesome the building it self is, the outside design with newest is the most brilliant idea I ever saw. They display the boxes of the consoles and posters of the newest and greatest games. And all in pristine condition. Then when you come in side the heaven that is gaming. A slight breeze of a air conditioner cool you down from a hot day of work. Will you Brose the wide selection of all games from every genre. Down to brain games and up to first person shooters. I am a man that research, shop, and study game store to their roots and I can say GameStop is the only gaming store that can give you 100% qualified costumer service. As well as the only store in Santa Maria that only sells games and game related stuff. Also, I buy multiple games and buy them all and only GameStop gave me my needs that I needed. They knew what I needed and 90% of the time they have a replacement, or an easy fix. I as well shop in other stores that sell games. However GameStop has better prices. Not mentioning the phone service they have so you can make a purchase with out being at the store! I use the phone service as well and its saves me so much gas money. I live on the opposite side of Santa Maria and I personally think the distance from one part of Santa Maria to the next is far! read more