Super fun to go in and check out all the pro deals they have. They switch up promotions often to fun to check back when they have different sales going on for pro members and regular ol customers alike! read more

My family (especially our son) frequent this Gamestop quite a lot. One thing I really like about this place is the knowledge that the employees have about the games and what is good and what isn't. We were just purchasing a few games for my son today and while he had a list of games he wanted the salesperson steered us clear of a few that she thought were just lemons. Although there is an independent video game store in Reno that I've patronized for years I have to admit that I prefer Gamestop to it since GS carries a much larger selection of games and I've found trade in values to be better at GS now especially if you wait for their specials. read more

Absolutely infuriating experience. The sales person was condescending and argumentative. Came in traded some controllers and picked up new ones. Got home and found I could save 45$ AND keep my controllers. Came back to see if they would price match. She acted as if she was doing me some big favor. By giving my 12 bucks back and only one of my two controllers. Absolutely infuriating. I will never return to this store!!!! Overpriced and poor customer service!! read more

Wooooow. Isn't this a company that deals in the sales of video games..... like they aren't busy doing other things right?? Well. What a absolute fail. I have a $100 preorder and I received a phone call from GameStop saying they are giving this preorder out on Thursday night @ 6pm..... I couldn't make it. So here comes Friday.....I show up. Excited to pick up my game.... I hand the employee my receipt.... oh.... we didn't get them...... so..... no phone call? You can call me to tell me the game is being given out.... but not that you don't have any games? What a WASTE of time..... so a game I preordered for $100 to play 4 days early.... now isn't coming out early at all... and I wasted a trip all the way down to their store...... I will never purchase anything from this store or this company again!..... what's the point I coulda have preordered on PSN and gotten the game Wednesday night @ midnight. There needs to be policy in place to contact customizes that they do not have your product.... it won't be long before they are extinct like blockbuster..... buyers beware..... this store is run by the uneducated and the unsympathetic..... Never again GameStop. Never again. read more

Jessica is amazing. I'm a non gamer, shopping only for my son. Jessica is always kind, helpful and very informative. She greets all with smiles and genuinely provides excellent service. It's the only Game Stop I shop, because of her!!! read more

We arrived 5 minutes before they opened, we stood outside until a young girl came to the door. I thought she would open up the door since it was 11:00, but instead she stood in front of the door talking to someone deeper in the store who we couldnt see. Then she very slowly started to roll up the coverings over the windows. We stood there for 10 minutes, until, finally she decided to open the door and let us in. I was a little frustrated. She didn't offer to help us find anything, and then I never saw her again. We were helped by a different guy at the counter, only to help us check out and pay. He never said a word to us before that. I think this location is lacking in customer service, and could step up its game to be more interactive with the customers. read more

Thanks to Doug for some great customer service! He helped us resolve an exchange at the Mae Anne location. We'll be using this location from now on. read more

Although I've been to other Gamestops in Reno that have slightly larger selections of used games, my preference is to shop at this one. The employees are super helpful and polite, even when they are dealing directly with my sullen preteen, and although they do a little bit of pushing of preordering games /upgrading controllers/etc. they are nowhere near as obnoxious as other GS employees I've dealt with. When we were there recently my children were having trouble deciding which games they wanted to buy, and the workers stayed past closing time to accommodate our indecisive offspring, which I really appreciated. Prices on used games are very fair; excellent money back guarantee policies as well. read more

A nice enough staff and well kept store but the prices they pay for used games is insane! Might as well give them away