GameStop is a nightmare. This is not specific to this store.
1. I had a pro membership that i was having issues with. I called upwards of twenty times trying to fix it and combine points and each time was told that it was all set only to find out it certainly was not. In fact, it still isnt. I was even told once that I had to go to the store physically to fix it, didn't happen
2. I pre-ordered a game and paid in full, great. The store that I had pre-ordered the game from closed down and i was told that my preorder was transferred to a different store and was given the store location by an employee that was left over packing things up at the original location. The second location is now closed and Gamestop does not seem to have any idea where my preorder is now located. I was told to go to several stores, wasting time and gas since no one was ever able to help me at all. On the phone they simply say "nothing can be done". Now I am being told that I need to go into a store and have an employee contact the district manager and they will be able to find the preorder, so another long trip since the closest stores are now all closed.
3. I have been unable to redeem points for several months. After calling I was told that they are now expired a week ago. How can they say I cannot use those points after I had been trying for months and their crappy system doesn't work.
Three strikes you're out.......I don't know if I can ever bring myself to give GameStop any of my business and I've spent thousands and thousands of dollars there in the past. I am starting to see why they are shutting down. I literally made an account on Yelp just to write this, demonstrating how upset I am. You dropped the ball GameStop read more
