I love the Game Preserve, won't lie. I know most of the employees by name (and if they don't know my name, they at least know my face). They've got a great selection of board games and puzzles and card games, and if they don't have it, they'll either order it for you or tell you how you can order it. Most of the time, however, they have what you're looking for. The only time I have ever NOT found something I wanted, it was four days before Christmas for a pretty popular game (Arkham Horror; was looking for the supplement The King in Yellow), so...uh, y'know? MORE than forgivable.
They have games literally every night. L5R TCG is on Thursdays (if I recall correctly) with competitions every couple of Saturdays, they've got Munchkin nights, Wednesday are mini-Pathfinder where kids 9-13 are introduced to tabletop roleplaying games for instance. Off the top of my head, I know they have Magic games, Flash Duel games, Pokemon games, uh...crap, I can't think of any more, so they have TONS. They have regulars that they do weekly, and then they have days where they have other games, or days where the employees will decide to stay late to just play some of their new games and show them off.
And actually, that brings me back to the employees. They're all friendly, they all chat, they all generally know what they're talking about and if they don't they'll happily point you to another employee who would know more. Another thing I've discovered is that, when they get a new board game in, they actually will get a "demo" set that the employees will play and take home overnnight so that if a customer wants to ask about the game the employees will at least know the basics to talk about it and will be able to show the customer how to play it. And honestly, I think that's really cool. I don't know, I guess, if all employees do it, but having talked to one, I know that he at least did.
Over all, definitely welcoming, easy to access, and welcoming staff.
Also, as SL said: you get huge bottles of water or soda for a dollar, they have a downstairs where they have other gaming, and there's plenty of restaurants nearby if you need to step out. read more