The idiocy of 'customer service' in Belfast baffles me, as readers of my reviews will know only too…read morewell. Into Cex I go to buy some stuff. I'm standing in the queue. There are two signs above the counter. One sign indicated that that particular counter with two tills is for people selling stuff. The other counter with two (or more) tills is for people buying stuff. I queue in the buying line, and quickly realise that all four tills are being used for people selling stuff. This is a process that takes time. The gadgets have to be hooked up, tested, examined, etc., so it's particularly stupid to have zero tills available for people to actually buy stuff. Then I see a customer who, upon observing that all four tills are being used to sell stuff, seems to presume that it must just be a free-for-all, and that all tills are available for buying and selling. This is not an unreasonable presumption, since no rational person could see the logic in a shop which is not selling anything, but only buying things. He, therefore, opts for the shorter queue, which is leading up to the tills which are officially marked for selling. Almost 15 minutes pass before I get served (there were no customers in front of me, by the way, other than the two sellers whose items were being tested). Ordinarily, I would have left, but I wanted to see how long it took, and I wanted to see if I was right about the unfortunate customer who joined the other queue. Yep, after waiting almost 15 minutes and finally getting to a till, the girl tells him that that till is for selling only. Marvellous. On top of this, there was a staff member standing near a vacant till in the 'buying' side the entire time. Did he, upon realising the folly of having a queue of customers with four staff buying and none selling, jump on the vacant till and seek to alleviate the unnecessary wait of the customers laden with products to buy? Did he think, 'If I were a customer waiting in the buying queue where people were selling things, would I want to wait unnecessarily?' Nope, he continued what he was doing. Wrapping. Masking tape, duct tape, bubble wrap...the guy just stood there wrapping the entire time. Maybe the staff here aren't privy to the business model of the company. Now, I haven't been to any Cex franchise meetings; I'm not Facebook friends with Paul Farrington; and I've never received a Snapchat request from Robert Dudani. But I know for a fact that an integral part of the Cex business model is to sell things. Maybe they should mention that in staff training?

I just don't understand this place. Maybe its because I'm not a gamer, I'm only looking at it from…read morethe point of view of the hardware. As other reviewers have pointed out, the checking process is the staff having a bit of an albeit structured 'play about' with the hardware with arbitrary conclusions drawn as to its value. What gets me is that quite often you se tablets/phones/laptops/consoles on sale here for high enough prices that if you put an extra £20 into your purchase you could buy a brand new machine from the manufacturer or, if getting it for the lowest price possible, eBay is going to deliver a much more competitive shopping experience....... I just don't get it.

A decent sized Game store in the centre of town. It carries all the latest releases as well as a…read morechoice of other games for all the popular consoles and pc. They also have pre owned games and consoles for sale. The staff are generally helpful, though sometimes you have to wait for assistance if there are a number of other people in the shop. If you get the right member of staff they can be quite helpful. One nag though, they now have no flexibility in the make up of the various console packages they sell, which is annoying if you don't like the game that comes with the console you are after.

A great store situated right in the centre of Lisburn Town. It looks small from the front but the…read morestore is very deep. There is a great selection of games and accessories for all of the most recent games consoles as well as a section dedicated to PC Games. The pre-owned section is a good size although some of the pre-owned games sell for practically the same price as the new games. The staff are knowledgeable and helpful and at the till have even pointed out alternate items that would work out cheaper to buy. All in all a great place to shop!

Situated about halfway down the main walkway, this is a great little shop. Basically, it buys and…read moresells pre-owned DVDs, mobile phones, computer games, some electrical equipment, etc. With economic times being what they are, you won't get a great price for anything you're selling, as everyone seems to be selling everything. The good news is that, as a consumer, you can pick up some bargains. Prices vary greatly depending on the condition of the item, how old it is, how much stock of it they have... but it's always worth checking this place out, especially if you have kids and are looking for a DVD box set to leave in the cupboard for a rainy day, or if they've been harping on for months about a game for their PS3 - you might well get it in here at a good price. As I said, though, there are a variety of factors that will affect prices. You have to join to sell stuff here, so make sure you bring an acceptable form of identification, and a bill confirming your home address - it's part of their drive to prevent stolen goods being offloaded here. Happy bargain-hunting!

Think of this more as a kiosk than an actual shop. It's small, it's pokey but it's filled with…read morestock. The staff could be a bit less stiff, and the location can be a bit of a pain to reach when you're only in Belfast on a day trip, but the chances are that you'll find that rare title at a price that's about a 100th of what you'd expect to pay on eBay. I WOULD recommend to visit here, were it not for the fact that there's another CEX in Belfast (located on Ann Street), and that store obliterates this one in every possible way.

Think from now on I'll be taking my business elsewhere!!! Bought and apple watch and band as a…read moreChristmas present, tried to take back an watch band within my 48 hours as it didn't and the only thing they would offer me was in-store credit instead of money back. Plenty of others stores out there that I'll now use in the future!!!

This Cex is the best it has lot of electronic inside bought a Sony Xperia z today and loving it the…read morecondition was like brand new unlocked came with box charger manual and headphone. Staff are really nice and helpful and kind and explained everything to you early

Bought many things including tech and games for good price and staff are very helpful.read more

I've only had one brief experience with this computer repair store and it was on the whole a smooth…read moreexperience. The store is the usual IT experience, items for sales such as desktops, leads, cards and a plethora of accessories. I needed the services of someone with a better knowledge of IT than myself. I had a problem. My laptop had decided it didn't want to work. Admittedly it was approached four years, and for a laptop that's equivalent to our 65 year retirement age. I brought it down and explained my quandary. The staff were pretty such it was a problem with the battery itself and said they would have a look. Two days later and behold, it is reborn. One new battery and £40 later I am free to roam the coffee shops again. The experience was all positive. Staff were helpful and friendly and charged a fair amount for the check-up and new battery.

I'm pretty much surgically attached to my laptop, so when the hard drive died on me a few months…read moreago, I may as well have died with it. Thankfully, I took it into Prestige, mostly because of their location - I could drop it in and pick it up really easily before or after work. They knew pretty quickly that the hard-drive was fried (literally, parts of the PC were cooked!), and took it in to intensive care. It took a few days for them to ring me back to give me the good news, but they had replaced the hard drive and fixed a few other little niggles in the thing, I don't honestly know if the price I was charged was fair, having never had to take a computer to the doctors, but they did a good job. The laptop now works better than ever and I'll definitely be back to give it a check up in six months.