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    Crain & Wooley

    Crain & Wooley

    (3 reviews)

    The company as a whole demonstrates a lack of flexibility and open communication. Procedures are…read morerepeatedly justified with statements such as "it is our policy," yet copies of these policies are not readily provided when requested. Clients are asked to complete extensive paperwork containing highly personal information before any initial consultation takes place. When questions or concerns are raised, the response is often that it may be "best to part ways," as though the firm is entitled to decide on a client's behalf. This approach reflects a lack of integrity and compassion in dealing with people. The law was created by and for the people, not to be shielded behind vague policies. If Crain and Wooley prefer to operate strictly behind internal policies rather than transparency and dialogue, that is their choice--but it speaks volumes about their values.

    Crain & Wooley claims "Transparency, Integrity & Compassion in All Things!!" It's true!…read more My husband & I are faced with an "unpleasant" situation and all the advice in the world hasn't helped us understand our legal rights. We did a deep search on what kind of lawyer we needed and who in our area knew this kind of law. We found a few firms that were a good fit for us, but Crain & Wooley got our business first because they offered a generous free consultation. Giving back to the community (offering services) gave us a chance to learn more about our dilemma without it costing us $$$$. The process for getting a consultation was straightforward and easy. Crain & Wooley are great people to work with! They assigned us to Shelly Joyner. We were pleased to meet someone so friendly, and not intimidating. She talked about the weather, football, and family before we got down to business. She became human to us, someone we could trust, she was much more than a straight-faced serious 'get to the point' lawyer. Her approach made us comfortable in revealing a situation that was private and personal to us. She patiently listened to our story. She looked through the documents we brought. She looked up a few things she had access to and then gave us some advice that finally made sense. We were impressed with her explanations, compassion for our situation and went into the details for the services we would need to fix it. It was time well spent. We certainly have work to do! We need to do it asap, but there was no high pressure sales from Ms. Joyner. She offered to make an appointment to get started, but she was perfectly ok with us returning when we were ready. We have a few things to sort through before we dive in. Nonetheless, this is our law firm. We will be giving them our business. If you are seeking legal guidance regarding estate planning options or review what you think you have in place, this is your law firm! I'm confident that anyone you are assigned to will professional.

    Gallini Law - estateplanning - Updated May 2026

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