Got married in 2022 & been salty about this place since.
1. We had to argue to keep the original price in our 2019 contract because they were about to inflate the prices for 2022. How money hungry can you be when we had no other choice but to postpone our wedding due to a global pandemic? We settled an agreement with the owner that we would take the smaller venue instead & limit our guest count if we didn't want to spend more money. I had to bite the bullet & agree to the changes.
2. When we signed the contract in 2019 we had Natalie as our wedding coordinator. We loved her energy & she was so attentive during the process, sending me all I needed to know prior to the event, but she ended up quitting mid 2021. I can't say the same nice things about her replacement, Danielle. She gave us attitude over every question we had, didn't send me updated/helpful info, & didn't reply to my emails until days if not WEEKS later where I would have to follow up. This was incredibly stressful leading up to the wedding where I was the one that had to ask her for the floor plans so that I can finalize my decor & table numbers. Since she didn't get back to my emails for weeks, it kept adding more delays & she had the audacity to tell me I was late on finalizing things. I made myself open to phone calls too which she never took.
3. The cherry on top of the stressful final days before the wedding was dropping off decor. To save $ we rented out the decor, but Danielle failed to send me any updated info, so I only had what Natalie gave me which said I could drop off decor a WEEK BEFORE the event if I needed to. I asked a week before if I could drop it off just 2 days before the wedding since I was checking into the hotel the day before & didn't want to make 2 trips. She told me no- I couldn't even drop it off a day before the event! She mentioned it's supposed to come in & out on the same day. I sent her the sheets that said otherwise & only THEN she told me I had the "outdated" info sheet. This "outdated" info sheet also mentioned that staff would help us w/ placing decor, which I found that was no longer the case (most likely laid them off) so I had to hire a day-of coordinator last minute to help me with my decor. So I'm spending over $20k for a small venue, food, drinks and NO HELP? I practically had to beg her to let me drop off the decor the day before, & she finally allowed me to leave it in the cocktail room while they were doing tours. She failed to mention a time so I had to ask again & she replied the morning of telling me I have till 3pm, which added more stress since we live 30-40 minutes away & I was under the impression I had all day since she didn't specify a time! I also didn't have enough room in my SUV for all the wedding decor & luggage for the hotel room. So we only managed to get half of the things dropped off before 3 & the venue was completely empty, making me believe this shouldn't have been an issue in the first place. We also could have easily stored our decor in the bridal suite but Danielle said absolutely there was no storage on site.
Since it was a Friday, traffic was bad & it took us an hour to get back to our house to get our luggage & the rest of the decor we couldn't fit in the first trip. By the end of it, we didn't arrive to the hotel until 8pm, which was exactly what I was worried about. I didn't eat since breakfast so I was hungry, stressed, crying, just wanting to relax the day before my wedding, & Galleria Marchetti made that impossible with their new rules they failed to mention to me.
4. During our tasting we had 2 friends w/ us (which they also noted Danielle had an attitude) & Danielle asked us again if we wanted the dance floor. I said no & even asked for her opinion which she said "the dancefloor can limit people on where to dance so I wouldn't add it." So me, my husband, & 2 friends agreed it wasn't necessary, which she wrote down. Come my wedding day- there's a dance floor. I brought this to her attention & she just said "well it was in the final contract I sent you" which was sent 2 days prior to the wedding. I overlooked it since after all the updated contract after contract due to the pandemic it clearly showed NO DANCEFLOOR on all the other contracts- So why now does she sneak it in?? My friends that were at the tasting even pointed it out during my wedding! I felt she was out to just stress me the entire time.
5. I tried saving a slice of our wedding cake by putting in on our table, but since we were all over the place, I found by the end of the night they just threw the rest of the cake out without asking!! $700 cake just gone.
6. They told me I had to take all the decor out by end of the night. I had to negotiate with them that I can arrive in the morning before any event starts; which they agreed. However, vendors aren't allowed to set up until 2pm anyway, so absolutely people should be able to get it the next day!
Overall- highly wouldn't recommend. read more