Everyone is so polite and professional! and my Dr(Dr. Aniel) is the best! I couldn't ask for a…read moremore caring , supportive and caring Doctor!

Dr. Perdomo took her time going over my health needs. I didn't feel rushed like she was late for…read moreher next appointment. Enjoyed my visit.

This location is recently acquired by the UC San Diego Health System. It has been refreshed and the…read morecafeteria is pretty nice, compared to what it was before the acquisition. The staff is patient friendly and they greet each visitor and patient upon arrival. There is a sense of security here and it feels safe to get your healthcare here. The gift shop is pretty awesome. They have a lot of UC San Diego Health T-shirt variety. Also, there are many items at this gift shop that are unique. Great location, much better care, and great cafeteria.

I am extremely disappointed with the unprofessional behavior of the registration staff at UCSD…read moreAlvarado. While patients were sitting in the waiting area, some clearly in pain and discomfort, the registration staff were watching videos on their phones and laughing loudly, seemingly without any consideration for the patients around them. This behavior is incredibly disrespectful, insensitive, and unacceptable in a healthcare environment. Patients come to the hospital because they are sick, hurting, or going through difficult situations. The last thing they should have to experience is staff laughing and entertaining themselves while patients are waiting to receive care. I strongly believe hospital management needs to address this behavior and establish clear expectations for professionalism, phone usage, and appropriate conduct in patient-facing areas. There is a time and place for laughter and personal entertainment, and doing so in front of patients who are suffering is simply inappropriate. Healthcare workers, including registration staff, should demonstrate compassion, respect, and professionalism at all times. Patients deserve to feel cared for and respected from the moment they walk through the hospital doors. UCSD Alvarado management needs to take this seriously. This kind of behavior reflects poorly on the hospital and should not be tolerated.

I don't know why they only have 3 stars. If I could give 10 stars I would. Our pediatrician is…read moreamazing. I rave about him everywhere we go. Dr. Henderson is has a lot of patience and that means a lot to us. My daughter has disability called osteogenesis imperfecta, which causes her bones to fracture easily - you can only imagine all the pain she goes through. She's also immune compromised. Dr. Henderson always tries to squeeze her in when we have a concern and if he can't, his team usually gets us in the next day. I also feel like all the parents that are complaining about calling their office, should just get on MyChart - you could schedule appointments and even ask the Drs directly, about your concern. I do think they can improve on answering their phone but not 3 stars. We also saw Dr. Vu once and she was great!

Dr. Shiau and Dr. Vu have been amazing we have been going to them for years. Parking can be a…read morelittle tough because it's packed during the earlier hours so I'd advise scheduling some time after lunch. But we have always had over all great service!

This review is for the optometry department. Scheduling an appointment was a wonderful experience…read morethanks to Gabriel. He went above and beyond to help me get an appointment and was super patient and kind. He even called me when there was a cancellation to get me in sooner, knowing my schedule would be hectic in the next few weeks. Parking was a little confusing as a first time visitor but once I found the parking structure behind the building, it was a breeze. Check-in process was super quick and easy, and Dr. Eisa called me in within a few minutes. Dr. Eisa was friendly and thorough and took the time to answer all my questions. I highly recommend her for an eye exam.

BEWARE!!!!! DO NOT…read morecheck in at the self check-in kiosk. A camera pops up offering to take your picture with the camera ready-set- go displaying your reflection/image on the screen. You can decline but something tells me it be is being taken regardless and I'm curious what is done with those images. It feels very big brother-ish and invasive. I don't want Kaiser capturing nor saving my image without my explicit permission. Service wise, this Kaiser isn't too bad. It isn't quite as busy as other more centrally locations which is a plus. They offer only specific services though. Parking isn't a problem. Friendly staff. You will see a lot of elderly people /visitors/patients at this location for some reason so be helpful and friendly to them and patient with them.

Ehhhh.... I had an appointment here to get my right foot…read morechecked out as I've been having pain for several months. Appointment time was at 10:50, check in at 10:30. I arrived early at 10:20 and they called me in right at 10:50 so I thought great, they're Moving fast.... Well here I am over an hour later waiting in the room, still not seen by the doc.... wondering if they've forgotten that I'm here. I'm a nurse so I know things take time & trying my best to be patient but honestly this is crazy. Don't think I will be returning... Update: Was finally seen by the doc (she was actually a resident I believe) and she was really good, so I increased my rating- but if it had not been for her I would have rated it 1/5 stars.

Super crowded, parking lot very limited, you have to figure out which lines you need to stand on,…read moresince there are at least 3 different services here from women health to adult clinic and something else, at least you can get an appointment here, and hopefully they won't be canceled like some of the reviews I read. Well, I landed one appointment in 2 more weeks which is the earliest one. So far all the appointments for my wife are kept and scheduled ahead of time, but be aware that each visit you will see a different person, nurse, doctor, practitioner due to the nature of this program. You don't have to come super early because unlike other clinics they won't see you early until it's your time, so avoid waiting in the lobby for too long

Making the appointment was terrific. I'm older and really h@ve a difficulty doing anything online…read more That being said I was able to make an appointment the old fashioned way....the telephone! When I got there for my appointment I was greeted by a gal that helped me check in. I truly appreciated that. I probably waited under 5 minutes.

This had to be the absolute worst experience I've ever had and I have had a lot of x-rays and CT…read morescans in my life. The guy had no bedside manner. He was incredibly rude. He never even asked me if I'm wearing anything with wires or metal the instructions were you can't wear pants with zippers or bras I asked if I had to take off my shoes he replied in a very sarcastic way he said well I'm not doing a scan your feet am I? Next time I need any kind of x-ray or CT scan I will ask my insurance provider to send me anywhere else most places care about their customers. Other places even say this is the exit thank you etc. etc. this guy obviously did not like his job or just didn't want to be there today.

Dr. O'Bryan is absolutely wonderful to work with. She is thorough, personable, professional, and…read moreknowledgeable. I have seen her many times over the past couple of years for a variety of concerns, and she has taken the time to assist me through each one. I can't recommend her enough-she is a fantastic physician. I was referred to physical therapy by Dr. O'Bryan and worked with Dr. Spurrell and Bill Taylor. Both were incredibly helpful and played key roles in healing my issue. I would recommend them both to anyone needing physical therapy treatment.

I came to urgent care after completing all of the required paperwork and emailing my insurance…read morecards, which they already had on file. After checking in, the receptionist told me she needed to use the restroom and walked away. I later realized she had actually gone to speak with the office manager. When she returned, she informed me that the office manager said I could not be seen that day. I explained that I had been treated at this same location in November without any issues. She responded by saying I "shouldn't have been seen in November because they didn't get paid." However, I have the Explanation of Benefits (EOB) showing that the claim was paid. I expressed my concern that this was an urgent care facility and that I was being refused care. I was simply told that I could not be seen there. The entire interaction was disappointing. I found the staff to be rude, unprofessional, and unwilling to communicate respectfully or resolve what appeared to be a misunderstanding. Based on this experience, I will not be returning and cannot recommend this facility to others. I will not be returning and would not recommend this location based on my experience.