This Old Masters Museum is in a complex. The museum entrance was hard to find because of the…read moretourist groups gathering and blocking the entrance. Once we made it into the building, we were rudely greeted by two old and angry women, and told to go downstairs for tickets. We were directed to self service lockers for coats and backpacks then to purchase tickets. The same rude "greeters" on the first floor practically yelled at me because I had my purse with me. She demanded that I return and store it in the locker. I asked if I could keep it with me because it contained my passport and with a stern and rude "nein" she turned me away. I did manage to put my valuables in my pocket in hopes that there are no pick pockets in the museum.
The museum's collection is impressive, but the curation is not up to par. Many of the master works are behind glass such as Raphael's Sistina Madonna. The skylights and lighting above the Sistina Madonna casted a terrible glare, which made it impossible to enjoy the piece from a direct front view.
The pieces are incredible, which would make this a 5* museum, but the terrible curation and horrible customer service bumped down 2*.