Susan
1
Joined Robert Young vet in Kelso after escalated prices and rudeness at Galedin. Galedin was bought out, all 7 practices , a few years ago..Unfortunately, VetPartners bought Robert Young too so VetPartners owns 11 vet practices in the Borders. They all use Galedin for weekend emergency. My cat was treated appallingly at Galedin in Gattenside and the young vet at Galedin in Berwick. If other people are fed up with exorbitant prices poor treatment, from vets taken over by big conglomerates , you can complain. The Competition and Markets Authority control monopolies and want to hear of pet owners complaints. Email general.enquiries@cma.gov.uk or phone 02037386000. You can also complain to VetPartners at enquiries@vetpartners.co.uk Galedin has gotten worse. I asked to speak to the person in charge at Galedin . Instead of talking, I received an ugly letter in reply which was so childish and nasty . I have this letter and anyone can see and judge for himself. One of tge vets who I complained about , actually wrote the reply. She should have stood back and let someone else, not involved in the complaint , to investigate and reply to me. Instead of listening to people and learning, they chose to bar anyone who complains. Contact the CMA . They can stop these monopolies and let competition come back. read more