Well where do I start! First of all the 1st time I was booked in for the blinds to be fitted, the living room had been made with the measurements the opposite way around. Then 4 weeks later I had a problem with the blinds fraying. I messaged them with photos and a message explaining exactly which room and slats where at fault, I have proof of these messages, but apparently I said they where all faulty! I was told I could either keep the same fabric then if I had any more problems that I could choose a different frabic as it would be a faulty batch. They choose to replace all my blind which I was grzatful for but it was the same material as I loved the colour and pattern. When they were changing them the living room didn't fit again as they cut it to the 1st measurements. Low a behold I've had problems again and they won't let me change the fabric as they first said they would if problems continued, they will only replace the faulty slats. What about being told of 2 different members of staff members about the faulty material? This is now being dismissed. I've had nothing but problems and the manager has told me 'it's down to the usage of the blinds'. So I said basically your blaming me on how I use them and his answer was yes! How on earth is it possible to use them incorrectly? I have 10 plus years experience in customer service and I would never put the phone down on a customer like he did to me. Not even a apology when I called back up. If it was me I would have said sorry I've said all I have to say, I'm going to end the call. Nope nothing he (Derek) put the phone down while I was taking. This is so unprofessional and rude. Please be very cautious if buying from this company. You get what you pay for! Cheap cheaper cheap! I will stick to Hillarys in the future. If I could have I wouldn't have even left one star. read more
