Terrible customer service at this club. I have had a few small complaints over the years about the staffing and practices of this club. However on the day in question 10/02/2015 I have a major gripe about customer service and the underhand methods used to fleece the customers. Was in the club with 5 friends and we were playing electronically as per usual. Well I was playing until the third from last game, part way through this game my machine shut down and I went to book sales to exchange machines. Nobody was there a shout went out from the caller and still nobody was forthcoming so I decided to leave (I may have been in with a chance of wining the last 3 full houses, but we shall never know). The fleecing of customers refers to the mini games between main stage bingo. People on a budget only play certain games of this however the caller on at least two occasions stated that a certain game (red hot) would be played. For those that do not know this is when they play for a red line first and then onto the full house. The caller only played for the full house and nobody was able to call on a red line. This may sound trivial but as I have previously stated, when you are on a budget you only play certain games. This sort of thing has been happening for years and is tantamount to fraud, at the very least it leaves the customers disgruntled and spoils their night. Had to give a one star review as it would not let me post this without one, they do not deserve any stars. read more