Review for Pop City, Utah…read more I've been a loyal Pop City customer for years, both buying and trading Funko Pops under the previous ownership. Since the business was sold, however, my experiences have been consistently frustrating and disappointing under the new ownership team -- particularly with Skyler, who appears to control all major decisions. Communication Issues: * It is nearly impossible to do business without going directly through Skyler, yet he is only in the store one day a week and is slow to respond online. * I have often been told one thing by staff or other owners (that they are interested in certain items) only to have Skyler later respond with "no longer interested," even on items the store later purchased from someone else. Inconsistent & Selective Business Practices: * I brought in a full set of The Office Funko Pops, complete with verified HobbyDB values, offering to sell or trade at a fair percentage. I was told they had "no interest," only to see them buy the exact same set from another customer weeks later. * I have significant store credit from past transactions, but they have repeatedly refused to let me use it on certain in-stock items (such as Pokémon singles), even though those items are sold in-store under the Pop City name. * The offers made on items I've brought in have been far lower than expected based on past Pop City practices. Recent Incident: * After being told they were buying Funko Mystery Minis, I prepared and bagged a large collection, complete with researched values, and brought them to the store. Staff even sent photos to ownership, but I was told again to "message Skyler." * Skyler's eventual reply was abrupt and dismissive -- "not interested" and a firm refusal to consider store credit toward Pokémon cards. The interaction felt unnecessarily hostile given I have never had a negative exchange with him. Why This Matters: Under the previous owner, Pop City had a reputation for fair trade values, consistent practices, and friendly service. The new management has shifted to selective, opaque, and, in my opinion, greedy business practices. Customers deserve clear communication, consistent policies, and the ability to use store credit on in-stock merchandise. Additionally, I believe their selective refusal to honor store credit on certain items raises potential legal concerns and is something that should be looked into by others to ensure compliance with fair business practices. Bottom Line: If you've done business with Pop City in the past, be aware -- this is not the same store it used to be. Based on my experiences, I cannot recommend doing business here under the current management.

Our favorite place to find collectibles! The owner, Skyler is so kind too and great to work with…read more He's always willing to help me look out for pops that I need too. All of the employees engage in conversation and I love that they have the sticker pillar that we can add to each time we go in. My kids love it there too and there's such a large selection of pops and other collectibles at fair prices. This is for sure my first pick of places to get new pops and toys. 1000000/10 recommend!

My son and I have been involved in RC hobbies for a long time and have been to every hobby store in…read morethe state and when we discovered Vortex Hobbies years ago we never went to another shop again. Here's why: *Vortex has a massive inventory of all kinds of RC vehicles AND the parts to repair them when needed *Vortex has the best prices overall, and even less than Amazon in many cases, so we shop here first before going online. Plus if you buy from them they want to make sure you're up and running and happy. *Vortex employs experts who are happy to help with any issues you might be having, and they can get you up and running quickly so you can get back out and play. It's the one-stop-shop for everything RC in my experience and we're stoked to have this as our go-to shop. Thanks Vortex!

Nice store. A fair selection of model rocketry supplies. Helpful staff, one of whom looked up the…read morediameter of a "BT-50" tube which enabled us to select the appropriate-size rocket kit.

Amazing place for teenager kids. My boys love this place. Various adventures. Good luck with your…read morebusiness

Pretty good selection of model rocketry supplies, spacious store - not like the hobby shops of my…read moreteenage years.

I went to Hobby lobby last week to see if there fabric was on sale.it usually on sale every…read moreother week. I checked the price. It was 7.99 for cotton fabric. So I waited until this week ,sale 30 % percent off.( not 40% ) anymore. SAD. The lady that was cutting was having a hard time figuring it out. So I check the price. OH MY ,,,,, FOR A STORE THAT HAS REGLIOUS VALUES.....WAT A LAUGH. THE PRICE WENT UP FROM 7.99 TO 11.99 JULY 4 SALE ( VERY SAD) THAN THEY GIVE YOU 30% OFF. I SHOULD HAVE BOUGHT IT LAST WEEK. IT WOULD HAVE BEEN CHEAPER. DECEITFUL,

I recently witnessed an interaction at Hobby Lobby that was disappointing. A group of young girls…read morewere looking through the squishies section and appeared excited to browse the products. At one point, a worker stood there next to this group of girls and waited for them to leave. There was a toy accidentally dropped and picked up by debbie, when one of the girls was trying to pick it up. What concerned me was the way an employee named debbie spoke about the girls afterward. She referred to them as "sloppy girls" and "brats" and complained about them within earshot. Regardless of whether merchandise needed to be put back, I found the comments unprofessional and unnecessarily rude. One of the girls tried to pick up the toy, but felt uncomfortable by Debbie being there, staring. Young customers deserve to be treated with the same respect as any other customer. Retail employees certainly deal with challenges throughout the day, but speaking negatively about customers where they can hear it creates an unwelcoming environment. I hope management addresses this and reminds staff to treat all customers with courtesy and professionalism.

Just beware! THEY DO NOT DO CASH OR CARD RETURNS EVEN WITH A RECIEPT!!…read more considering the average prices there.. I don't feel confident about spending $$ HUNDREDS of dollars and only getting store credit if something is wrong with my purchase.. If I am just not satisfied with the product.. I'm not going to want to buy more products from there.. I would want my money back. just a heads up

I was having issue with auto-catcher. Do to technical issues. When I called I was given the…read moreimpression that they knew what they are doing and would be able to help me. When i got their they were friendly, helpful, and fast. Once i explained what need to be done to fix the issue. They were professional and address the issue for me.

Love it. Classic toys and modern too. Been in business since I was a boy. Thank you for fun.read more

This is the place for you if you like models. And Hot Wheels. It does an especially great job with…read moreboth. There seems to be mostly higher end toys here and I didn't see a lot of stuff on the junkier end of the spectrum. There is not a huge amount of selection, though, so I suppose they had to make some hard choices for shelf space. This was a pretty pleasant visit, despite behavior from one of their staff I will describe as "over eager" and I'd probably come again if I wandered through the mall. I suppose I could be more generous considering this is in a mall, but I didn't put the store there and I was a bit confused as to the motivation to have a shop in that particular place, which is something you have to intentionally try to find, in the first place...This is not what I would consider a particularly necessary stop, though overall pretty good, but definitely not great.

This shop has it's quirks and not everyone who enters will understand that they cater to a…read moreparticular customer base. I tried applying for their Customer Loyalty And Newsletter program, but they denied me for some reason. I know my neighbor was able to get it. Initially I came in to buy some paint for a pilot model for one of my airplanes. I don't think they fully understood that the helmet was conical and would need a lighter shade of grey, almost a pure white color. I think the guy that helped the other two off duty cops knew what color I needed but he withheld which shelf and section I could find that particular item. I probably didn't Cross my T's and dot my I's. At first I didn't get greeted by the person walking up and down the isles and I had to greet the person who seemed to be buddy buddy with everyone. The person in the back didn't give the same level of customer service he did to the irish gentlemen as he did to me. I don't understand it. It was very... rigid. I had to say hello and ask how he was doing. He didn't respond, but honestly I think I understand why. This is a family shop. It seemed everyone there was family. Possibly all related. If I didn't look like their cousin or brother, then I wasn't going to get the same level of service. Anyways, I wasn't able to find the conical head apparel for the pilot on my air plane. Admittedly, I think they only sell conical shaped hats in specialty stores. I would suggest looking at their website before going in as there are two huge sections of their site that contain zero inventory. Overall, I think the customer service and friendliness was there, it just wasn't for me. I hope your experience is different and better.

These people are the absolute best at what they do! First there store has a large selection of new…read moreitems and a large selection of parts. Now for the people that work there they are friendly knowledgeable and most of all they give encouragement to new hobbyists! My family and I will go back to them always! Oh and there price's are really great too I have found many items the same price if not lower than Amazon.