This company is completely unreliable. DO NOT EVER USE THIS SERVICE! They have caused me a lot of…read moredamage. I had two good experiences with Roadrunner, also known as A-Rival. But in May I booked a ride from Lawrence to MCI and there system sent me a cancelled text 5 minutes before they were supposed to pick me up. I called repeatedly until someone answered, and they apologized and said they didn't have an available driver. I ended up spending $90 on an Uber. Two days ago I booked a reservation online, although the price was misquoted, and followed up by trying to call them to confirm. I was on hold for over 30 minutes each time I tried between 4pm and midnight. Finally I called a last time and got through to someone. I expressed my concern and they confirmed there would be a driver at my house at 6am. There was not. No message, nothing. I called and was on autohold for thirty minutes before I gave up. I missed my flight and the work. I am committed to discussing this matter with the company's person in charge and saving all of you the trouble that was caused to me.

I'd give them a zero if I could. Booked ride from Airport to Fort Riley. They never showed…read more Wouldn't answer phone or chat. Finally got them in chat and they said they would be there in 5 min in baggage claim. They never showed. Got in touch via chat about an hour later and they said they cancelled reservation and didn't charge card. That's all well in good but my son still needs ride to Fort Riley. He ended up having to pay over $160 in Uber to get him back to base. I'm one pissed off Army Mom!!!!

Fantastic service. Reliable, clear communication throughout the entire process. David and Tom…read morewe're both professional and personable. Our flights were changed, bags lost, but they were still there right when we landed. Smoothest part of our entire trip.

This is long overdue but during the holidays last year David picked up and drove my always late,…read moremissing her flight daughter early to MCI where she arrived on time!! Yay!! Great and reliable and safe service!! Thanks guys! I'll be calling again soon!!

Paid $120 for a ride to the airport that was supposed to be a luxury SUV. Turned out it was a Chevy…read moreTraverse with tomatoes rolling around in the vehicle. An Uber XL from my house to the airport is around $40. SUV had a HUGE crack in the windshield. Come to find out we had a backup driver. This was the start to our Alaskan cruise vacation thru Seattle. At least the driver was nice and helped with our luggage.

I was very happy we decided to utilize Tornado Transit for pickup at the airport and transportation…read moreto our destination. I have a toddler and needed a car seat. The owner Rick was incredibly responsive to my initial outreach and maintained solid communication throughout the whole process, including an after ride message. Our driver was waiting for us with a sign before we got to baggage claim and helped get us manage everything, even the stroller. The car was nice and cool and he even had cold water for us. The ride was very pleasant- it felt like family. The care, attention, and responsiveness were above and beyond. I highly recommend Tornado Transit!

Timely. Good service. They are on top of changes in your flight schedule. These guys are…read moregood--there are some others who will leave you hanging. These guys are highly recommended

I was just on my way into work and I had the pleasure of having a five guys transportation van…read moreright on my bumper. It was so bad I hit my hazard lights, and when the highway opened up to a second lane I moved into the right lane in motion for them to pass me. Instead, this jerk wanted to sit in my Blindspot for several miles refusing to pass me. Five guys transportation has the worst drivers in the country, do not book with them. I constantly have issues with these jackasses when I am on my way in tailgating and cutting me off in traffic. They are the worst drivers in Kansas City. I wish this company would just go bankrupt because one of these days. One of these jerks is gonna hit me and I'm going to sue five guys for a lot of money. It would be best for them to just close their business so this doesn't happen. Why don't you train your drivers to quit being jerks?

Not a great service. I had requested a luxury sedan for my daughter and her groom on her wedding…read moreday, to take them from the venue, to the church, and back. I specifically asked for one I saw on the website. Tami stated that "it was the oldest and smallest but if that is what I wanted, that was fine". I said I did not see other sedans, only an SUV, which I did not want. She stated they were getting a newer one in soon. I told her that would be great. What picked up my daughter on her wedding day was a small crossover SUV. So plain and small, just an ordinary car. It was ridiculous. But of course, you are required to pre-pay the whole amount, so there is nothing you can do. The day after the wedding I emailed to express my disappointment. Tami asked what they could do to make it right. I requested a 50% refund. She agreed. I never got it, even though I have emailed two more times.

My first time using a transportation service from Topeka to KC airport! Worth every penny. We had…read moreto leave at o-dark thirty for a 3-wk trip to Hawaii. "Dave" was there bright eyed and bushy tailed. Nice vehicle, good conversation, door-to-door service. No MCI parking, no schlepping suitcases, no worries. Loved it!!

Ben himself was my driver to and from the airport. He was there early and waited. Good…read moreconversation during the drive but always professional and courteous. I highly recommend and will use them in the future.

My first time in MO and I give Ben's Service a 5 star rating, 10 for sure. On time and very…read moreprofessional I will contact them again if in the Kansas City area.

This was my first experience calling upon this company for pick-up from the Manhattan KS airport…read morefor home delivery. It was one of two listed on the airport's website under Taxi, so I naively thought this meant that the service was reputable. True, the cab did arrive within the timeframe that was estimated (~10 minutes), but I felt that the driver was cold and unhelpful. He did not even attempt to get out of the vehicle to help me lift my two suitcases into the backseat. He watched as I clearly struggled. I am a 5 ft 8 in woman, average build. I was returning to KS after 3 business trips. The luggage was heavy. I also have significant neck and back problems, and had recently dislocated my shoulder. I did not count on having to lift the luggage myself, without any offer of assistance. When I finally did settle into the seat, I provided the address of my residence. The driver could not have been more disinterested. I asked him if he knew where that was. He said, "no". Then he proceeded to drive onward I asked if he needed me to pull up google maps; he said "no". That was the extent of his dialogue with me. Very uncomfortable cab ride. When I arrived at my home, and offered him a credit card, he glared at me. "We only accept cash," he said. I was mortified. I do not carry cash on me. I apologized profusely. I offered a check. He proceeded to drive me to an ATM so that I could obtain cash to pay for the services. He was cold and unfeeling. From the moment I got into his vehicle, I felt that he could have cared less. And then he acted like I was trying to cheat him. I'm sorry, but after spending the past 9 days on business where no cab service asked for cash, I didn't realize cash was needed. Perhaps that should be listed in the advertisement or on the online site. Or when I called to schedule the cab, that might have been nice to know. Instead, I was looked down upon like a thief. And then I had no choice but to withdraw $20 from an ATM that was not my bank, incurring a service charge of $2.25, to pay for a $15 cab ride. It would have been nice had he offered to make change. Again, I had to lift my luggage out of the vehicle in my driveway.... There was absolutely zero customer service. I did not feel appreciated as a customer. I am not inclined to ever use these services again.

I called them tonight. 6 Sep 2015. They told me 30-45 minutes so I didn't call another cab company…read more After 1 and half hours wait their driver called me and immediately hung on me. I called them back and was told that they would be back by in about 30 minutes. 1 hours and 15 minutes later, they called back and again immediately hung on me. I called them back and they told me that they would be by in 30-45 minutes. I told them not to bother and they told me to call another cab company. "Call another cab company." -their words not mine.

Carlos is wonderful, not only did he pick my 84 yr old dad up and get him to the airport on time he…read morepicked him on the return flight in a snow storm. Drive him home which is an hour away and got him safely in the house. He will forever be our go to driver for now on!!

Carlos and his team has been my "ride" to the airport for the last 8 years, when I get home from a…read morelong trip no matter what time of day or night, their caring friendly faces are ALWAYS there for me. If you need to work with a transportation company who is 100% reliable, locally owned and always with a smile, make sure to call Carlos!

I'm a Turo host based out of Kansas City, Mo. Often times, I have rentals that require me to…read moredeliver my fleet to the Kansas City airport which is great for business, however it poses a constant problem of figuring out, "How do I get back to my office in Lee's Summit?" I'm thankful to have access to a home grown company with fair pricing such as SD Transportation. Using their scheduled ride services allows me piece of mind knowing that I can deliver for my customers. Additionally, I dont have to worry about paying those ridiculous Uber and Lyft surge prices in order to get back to my office.

From the owner: Provider of dependable Courier and Ride-Sharing Services for Private and Business.read more