This was my first time going to get a haircut at GOAT Haircuts, I've always gone to SportClips but thought I would try something different because I've heard really good things about GOAT. The reservation process was simple and did not take long. I showed up 5 minutes prior to my appointment time, they checked me in, and then I had to wait for 15 minutes even though there was no one else in there. Finally, Flo came to get me, the introduction did not start out great, and she didn't seem very welcoming, almost like it was a nuisance that I was there. She asked my how I wanted my hair cut and I explained that I wanted a 2 on the sides tapered up with a 1 around the edges, and that we would be bringing the top down to about 1.5 - 2 inches in length, and I wanted a rounded next line as well, and that we would need to thin out my hair because it's very thick. The first red flag was that very matter of fact she told me we probably didn't need to thin my hair and the cut would solve the problem (it's my hair not yours). Next, she never faced me towards the mirror, she just started cutting away and before I knew it she was telling me to get up so she could wash my hair, she never once turned me around to show me the cut or ask if anything needed to be fixed, and had she it would have saved me a lot of trouble. But she didn't even bother to converse with me throughout the cut, instead she took a phone call during it. She never tapered up with a 1 around the edges, she cut my side burns uneven, and in cutting them left a huge gap in between my beard and side burns, and she did a square neck instead of the rounded that I wanted. But, I didn't know any of this because she didn't show me the mirror ever (yes, I realize, I should have asked to see first, but you feel like you can trust them right?)
Next, we go to wash my hair, and I had paid for the executive cut, so this should have come with the chair massage, the shampoo and conditioner, double steam towel, and scalp massage, well, all I got was a shampoo and chair massage - no double steam towel, no scalp massage, and no conditioner even though I had already paid for all of this. I realized this and went back in and mentioned it and Flo seemed very annoyed that I was asking to either be reimbursed or to receive the service items, so she rushed me to a chair and gave me the worst scalp massage, and one steam towel - not even double after I've come in to fix everything. Overall, I was not impressed with Flo, I watched another stylist in there, and she was very attentive to detail talking with her client asking questions the entire time. read more