Such an amazing experience at Iris this week. The young lady who checked me in and did my…read morepreliminary testing was kind and thorough and patient with someone who was an over talker. The optometrist (I hope I used the right word) was super thorough and allowed me all the questions I had. I have family history of glaucoma and I'm getting to that age where cataracts are becoming a thing. Glad to find out I am okay for both for now but I've been put into the system to see a specialist as a follow up in a years time. Afterwards I spoke to another woman who helped me through what was a blepharitis diagnosis. I know several people who have this and none do their treatments so I've decided to stay on top of mine. Apparently 85% of women get this. I thought I had dry/overtired eyes from phone overuse but a simple treatment of wipes and a linseed mask heated in the microwave and my eyes are feeling better already.

I have been a customer for more than a decade and have built a strong relationship with both Dr…read more Mitchell Bunn and manager and optician Melodyi Krause, who I hold in high regard. I have consistently been treated with professionalism, kindness, and utmost support. Based on my family history and previous eye surgery, I am being monitored effectively and feel safe and cared for by all of Courtenay's Iris staff. They are the best!

The glasses and lenses you help me select have had many compliments from not only friend and…read morerelatives but from strangers. As a grandpa to six grandchildren, to have a thirty something woman tell me I'm "Hot" as if she meant it was a really treat.

I just tried to make an appointment, the person on the phone was not listening, I told her I would…read morebe paying by mastercard and I was in a hurry to get a prescription for glasses cause I broke mine blah blah, and she asked me three times if I knew they charged for their services, whether I was on assistance, it was impossible for to get through to her I was going to pay by mastercard. I phoned the other doctor, then that one was phoning back while I was on the phone with other doctor's office, then I phoned to clarify, she didn't appear to acknowledge I had spoken, this all happened on my cell phone I was paying per minute.

Pressured and felt almost harassed by dr into buying their glasses because I found their pricing…read morequite high...I wanted to bring my own frames in and it would cost $400 but to buy their frames and lenses was $300 but apparently the same lenses???then got call they were ready to pick up so called but then they don't have time to fit me in until days later...so decided to pick up the glasses anyhow only to discover that the prescription was wrong I could not focus on anything unless it was almost touching my nose...6" away so called and given no help except come in for another day...when I told them they were wrong they said I was wrong because the prescription was right...then they tried to tell me it was going to take me 2 weeks to adjust? I know when I can see something or not!!!so I returned the glasses and will never go back...terrible customer service!!! Then instead of an apology the owner called me a liar...why would I make something up to post? He also removes bad reviews from Google

The staff here are super friendly and professional. The doctors are great and are very passionate…read moreabout their work. They are very patient with small children and have been doing my kids eye exams since they were under 1 year

Beautiful office, friendly and knowledgeable staff, always updating their technology for testing,…read moreetc. Always a pleasant experience!