Used to love stopping into a F.Y.E store back in the day. However, they are not what they used to be. I appreciate the fact that they are adapting to stay in business, but I don't think they are going to be around for much longer. With the adapting they have morphed into something akin to Spencer's or Hot Topic. Catering to the entertainment portion in the name. Anything you can think of that can hold a picture or logo for a brand of a movie, tv show, or musical act, they most likely have it. They seem to put a huge emphasis on anime. I came in to browse the vinyl. However, there really wasn't a lot of them to go through. After a few minutes of browsing, I got tired of looking at things and decided it was time to leave. read more

We will never shop at this location again unfortunately. A worker, Kim, has a personal issue with a member of my family. Another member of our family walked in only to purchase something he can't find anywhere else. He's under 18 and was confronted by this worker and thrown out. Never approached Kim. Was only minding his own. Not only did she kick him out she called security to have the member she has an issue with tossed out of the mall completely. He wasn't even near her. He was somewhere else shopping. She then took it a step further and called the local police! My kids are now terrified to even go to that mall period not knowing if security will be called on them too. Thanks fye for not stepping in when Kim wasn't approached threatened or even spoken to. No one should have to worry if she's on shift and decide who is and isn't allowed to shop read more

Solid selection of movies and games with a few stacks of movie merchandising. I thought that the prices were a little on the high side for the movies, but there were some deals on the shirts and stuff. I found it a bit overwhelming with noise and displays and crowded shelves of stuff. Queue was organized - nothing like what Jeffrey experienced. read more

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I must say that Melanie and Magdalena were extremely helpful and knowledgable of their store. Their communication and guest service was truly above and beyond. I love this store and wouldn't go anywhere else. Thank you guys for making me and my family feel at home shopping in your store. Keep up the great work!!! read more

The customer service here is some of the worst I've encountered in my entire life. I have literally experienced better service at the DMV. If given the choice of shopping here or going to the DMV, I would pick the DMV. Spend your money somewhere else where customer service is a top priority. On 12/26/14, I went to the store to purchase a gift card as a Christmas gift for my friend. I saw that there were people waiting in a line at the registers, so I stood in that line, awaiting my turn. I waited in the line I was in for approximately 5 or 10 minutes while people were being taken care of in front of me. Then, when it finally became my turn, the cashier told me that I had to wait in the other line, because she was only handling exchanges and returns. As I was waiting I saw that another line was beginning to form, but thought nothing of it. I'm not one to jump lines, because inevitably once I do, the line I was previously in always begins to move quite quickly. Also, there were other people behind me who thought the same. Anyway, I told the cashier that was ridiculous, and she ignored my protest, and simply repeated that she was only handling returns and exchanges. I then told her that I was in her line since before the other line formed, and asked her to simply sell me a gift card. Her next response tore it for me...she just shrugged her shoulders like she didn't care and again repeated that she is only handing returns and exchanges. There was absolutely no reason why she could not sell me a simple gift card. The register obviously had a proper connection and was running fine. There were also no signs indicating that her line was only for returns and exchanges and nobody was monitoring the lines to make sure that people were entering the proper ones. Surely, my transaction would have taken a much shorter amount of time than any return or exchange. I can't imagine any reason why she would choose to not sell me a gift card. This woman should be fired. I worked in retail for over 10 years. If I EVER treated a customer in the manner she treated me, I would have been fired on the spot. Her poor attitude, lack of empathy, and poor job performance cost this company at least one customer that day. I can only imagine how many others she has angered during her employment. Against my better judgement, after leaving the store to walk around the parking lot to cool down, I did eventually stand in the other line and purchase a gift card, but only for a fraction of the amount I was originally going to. I now regret making this purchase all together. I later chose to take my business to one of FYE's competitors and obtained the bulk of my gift card purchase there. I will never shop here or at any of their sister stores again. It would seem that a store whose primary source of income is obtained through the sale of a dying medium would want to retain customers through excellent customer service, but clearly that isn't the case. If this is the type of customer service I should expect at FYE, I look forward to the day that lost profits from electronic downloads shut down this company! read more

I think this is one of the best FYE's I've visited. The selection here for TV shows and movies was pretty big and eclectic, and the prices were fair. I found a lot of TV boxsets and indie movies here that I was on the hunt for, so woohoo! read more

#makefyegreatagain Literally this used to be one of my favorite stores.... it was well organized, they had a large variety, and the workers were very helpful and nice........ now ever since the changed the look of their store everything that made it good is gone..... their is hardly any freaking options...... the store is sooooooooooo unorganized it is almost impossible to find anything in that landfill of a store and the workers are so rude and if you need help with something they give you an attitude about it and tell you where it is like no bitch if im asking you where a cd is get off of your lazy butt and take me to it......... this place is terrible now and until things change i will not set foot in that establishment read more