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FX Caprara Harley-Davidson

3.0 (4 reviews)
Closed • 9:00 am - 4:00 pm

Services - FX Caprara Harley-Davidson

Motorcycle repair

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Body Pros

Body Pros

(7 reviews)

If I could give this business zero stars, I would. My insurance company listed this as a body shop…read moreapproved to fix my vehicle involved in a collision in January of 2017. The initial repair was good for about four months, then the bumper would separate from the body. I took it in twice before moving overseas and the technician just pushed it back in place. I should have known it wasn't fixed properly, just by the fact that the bumper should not be popping out of the clip so easily. Fast forward to 2020 when we are back in the U.S. and I ask my insurance company to allow me to take it to a local body shop here in VA to try and see what the issue is, because it's ridiculous to have the bumper nearly hanging off the back of the van. The local shop technician inspected behind the bumper and informs my insurance company that the original body shop never did the full repair. The insurance company was charged, but it was clear to the technician that the first body shop did not fix the damages. Thankfully we have an amazing insurance company and they covered the fix. Oh, and my insurance company removed this business as an approved vendor. That should tell you everything you need to know. Consider yourself warned.

My wife was nice enough to order me a spray on bed liner kit for my truck the other day…read more Unfortunately, I didn't have all the tools required to do the job myself so we called Body Pros to see if they could do it for us. The guy I spoke to on the phone told me to bring what I had in and to show/speak to the manager, because it would be ultimately up to him. When we arrived at the store no one there knew what I was talking about and the man I spoke to over the phone was nowhere to be seen. The 2 men behind the counter told me to have a seat in the waiting area and the manager would be back in a few minutes and I would have to ask him myself. So my wife and I waited for around 20 minutes for the manager to show up and when he came over, he introduced himself and seemed confused on exactly what I was trying to have done (so obviously no one told him). I explained for the 3rd time that I just needed them to do the labor. As soon as I got the words out he assured me that it wasn't a problem and they could do it the next day. I was happy to hear that but unsure as to why nobody else could have made that decision if it was as simple of a request as he was making it. They did an outstanding job and definitely made up for the run around it took to schedule the appointment. Overall, the work they put into the vehicles is exceptional but their customer service absolutely sucks.

S & R Automotive

S & R Automotive

(10 reviews)

i'd give 0 stars if i could…read more hi friends! just a PSA i guess- an honest review, if you will. a long one though, so buckle in. S&R auto in sandy creek (sandy creek one doesn't have a yelp, but this is the same owner.) has had my car for 6 months, i did get it back briefly (2 hours maybe? in october ish? idk but shortly after i got it, my car overheated again. which was the original problem.) the owner (or anybody else) never calls me back (i have the phone records to prove it, he just keeps insisting he has even though he hasn't until today), and now that i've asked for my car back and to just honor the original payment agreement for the work they did do (i have a signed payment agreement saying i'll pay $50 a week) and have the rest of the work done elsewhere, he told me that the payment agreement no longer applies and i cannot get my car until it's all paid in full- even though i have the original signed agreement for the work they've done, which was fine with them until i said 6 months was far too long and that i wanted to just make my payments and take my car elsewhere for the rest of the work. now, not only will they not give me my car back, he's mad that i told him i didn't want to have to go the litigation route, so he said because i mentioned litigation, he's also going to charge me an $85 a day storage fee. but won't let me pick up my car or honor our payment agreement, which i made clear i'm happy to do. (the original problem was that it was overheating. they had it 3 months the first time time, replaced like 4 things, and called it good.) i had it back less than 2 hours before it overheated again. they towed it back to their shop, and when the owner's daughter called the day after, she said that my radiator hose blew and now i need a new engine. she said the hose was way softer than it was supposed to be, guess they're supposed to be hard and mine was definitely not because of the overheating issue.. but for some reason they didn't notice that the first time, guess they just didn't check it? anyways because that blew, they said i need a new engine now and the cheapest they can do is upwards of 7k i would not recommend this shop to literally anybody. i've been without my car for 6 months, they told me i could do a payment plan and i even have a signed paper from them- but now that he's mad, he won't let me do the payment plan, and he's holding my car hostage, forcing me to pay $85 a day in storage fees even though, again, i told him i'd be more than happy to honor the payment agreement we originally signed for the original work done, even though i'm not sure any of the work done previously even needed to be done, as it didn't fix anything and actually made it worse tldr; please for the love of god, take your car somewhere they will actually fix it, communicate with you, and not scam you and hold your car hostage for half a year+. i wish i had checked reviews first.

Called aaa they could not find anyone to help with a tow. Got a call from owner Keith he sent Josh…read moreout. Josh got the job done, like a boss. Thank you Josh.

FX Caprara Harley-Davidson - motorcyclerepair - Updated May 2026

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