I ordered a couch that I Ickes the material. They said it will be six to eight weeks. I called and the couch is sitting in Denver and no one can ftell me when it will be delivered. They said thee truck will be leaving for Daytona around 10 days to two weeks. i asked to speak to the manager, but 2 1/2 hours later I didn't receive a return call. I called Denver. They have no clue when it's gonna be coming to Daytona. that is now 10 weeks. The store manager blasted me and said the paperwork Said approximately 6 to 8 weeks. Customer service is a joke. Go elsewhere. read more

Stopped in Furniture Row while shopping for (2) new recliners, we were greeted by Eric after entering the living room section of this giant showroom. After discussing what we were looking for he put us in the right location and after explaining to him the few important features we were looking for and that we would like to browse the showroom without assistance he gladly honored our request and let us know where he would be if we had any questions. As with any furniture selection color is important but we knew we would have to be open minded being we weren't looking to replace all our living room furnishings. Our existing recliners have served us well and although they operate 100% manually - prior to starting our search we knew there would likely be options available that may not have been available a decade ago. Timing is everything and since the Fourth of July holiday is approaching we knew it was likely that every retail furniture store worth shopping would be having their annual holiday sale and we found that to be the case here. After doing some due diligence we had identified what was important to us - definitely real leather, powered verse a manual operation in regards to the leg rest, the head rest and lumbar support any additional options we would deal with through discovery. This store has an impressive number of recliners on the floor in all types of materials with a plethora of options. After an hour of so of testing, reclining, adjusting almost everything short of taking a nap, we decided we needed to go thank Eric for his time get his business card and move on to explore other options. This is very nice store and the staff was extremely friendly and out going I'd definitely stop in again when furniture shopping in the future... read more

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Furniture is subpart quality. Only place that doesn't offer extended warranty on furniture. I know why. I tried to order a couch over the phone and was told to call back even though it was 5 minutes before close. I texted with associate Nick about mine feelings about the couch and never heard back so I take that as a severe lack of customer service. I do not recommend their furniture. read more

I was told the Furniture was made in Colorado and would arrive between December 15th and 20th. It was made in Vietnam and arrived February 20th, 2 months late. It cost me $600 to pick it up and bring to Key West. When I opened the boxes, 1 sectional was wired wrong, had a frozen button and did not work. The Recliner chair only the leg extension worked, the head extension buttons did nothing. It was also missing the pigtail which ties the electric motors together. I called and was told it would be a few days before someone would call back. I called again 2 days later and again was told someone will get back. I called a 3rd time and finally a tech returned the call. I was told we do not service that far and need to bring them back, drop them off to see if they could be repaired and them to return and pick them up again. I sent video and asked why they were not tested prior to being picked up. He replied we do not do that. You figure someone at the factory would have at least checked it once. Management refused to get on the phone and has not returned a call. Big mistake buying from this company. read more

Furniture buying means pushy salespeople and waiting months for delivery, right? Not this time, not at Furniture Row. I found what we wanted online but wanted to try it out first and the Daytona store had Flexsteel loveseats. Immediately entering the store, we were pleased with the large selection of furniture. Within a respectable amount of time, Robert approached us and listened to what WE wanted. He actually listened! He didn't push us nor did he pressure us and he went right to the loveseat in question. He even encouraged us to try it out telling us to take our time ... then gave us space to do just that. Ok - and how long before it was delivered? I can't say everyone will have this same experience but we had delivery that week. Next time we need furniture, it's Furniture Row we will head to. Thank you, Robert! read more

Furniture Row - Furniture Stores Near Me - Daytona Beach, Florida

First visit, had been everywhere walked in to store and Mallory greeted me. Explained what I needed, she showed me several coffee table sets. She helped with measurements and color matching... above and beyond. Made the purchase, I will need two chairs in near future and will go back. read more

Buyer be aware the sale that the salesperson talk about to get you to by multiple pieces with multiple departments within the store doesn't happen when it comes to the end to pay. None of the sale promised was honored at the time of purchase. The sales representative said the more pieces of furniture you buy the more discount you receive, wasn't true Also,the delivery charge, again, the sales representative said that you only get charged one delivery charge from one department, that wasn't the case, we had to pay two delivery charges for two department Most of their furniture isn't available for several weeks. The manager Robert at the sofas, love seats, etc... was very rude I don't know if the furniture is of a good quality or not since it hasn't been delivered read more

I'd been to quite a few furniture stores when I decided to check them out. It was on the second loveseat that I finally found the ONE. As I continued through the store looking for a possible recliner/side chair when I came across the perfect entertainment center. No pressure from the sales team and all were very friendly. Great experience! read more

Went looking for a waterbed (softsided) and not having one in 30 plus years technology has changed a little. Troy G walked us through the new platforms, heaters, and the installation process. Couldn't be happier with the customer service and price vs some of the beds online. Robin & Mike read more

05/10/21 Current Date 04/25/21 Purchase Date Employee - Store Manager Robert Purchased a mattress, couch, end table, and coffee table at Daytona Beach location. When purchasing a delivery date was requested by the manager Robert. We said 05/05/21. His response was "that's perfect we can do that because we have them in stock." 05/04/21 I had received a call for the mattress stating it was ready for pickup but nothing for the couch. Robert had given me his business card, I proceeded to call him on his cell phone. He answers the phone and had no memory of who I was and what I purchased, also stated that he would never tell us a delivery date when it clearly states delivery date 05/05/21 on the invoice. He calls us back in the morning saying "that there was a glitch in the system... that he apologizes and it will be delivered Monday 05/10/21." Here we are Monday and I had to call again to see what time the couch would be delivered and Robert again states "sorry there must have been another miscommunication that we have to push your delivery back until Tuesday." The whole process was stars and rainbows as we were being sold on these items, but once Robert made his sale and got his money we have been dealing with hurdle after hurdle. With the amount that we purchased you wouldn't think we should have to deal with this. read more

I wasn't expecting a hodgepodge of mismatched furniture. I also couldn't find anyone to help me. Lots of leather/pleather options but nothing beachy read more

We just tried this store for the first time. A young man (who we later learned is the manager) greeted us and asked us what we were looking for. We told him that we wanted a king mattress only, no box spring. He told us that would void the warranty, and that all the mattress companies followed that same policy. I mentioned that I was 72 and had never had a mattress warranty claim. He began walking away and said, "There's the door" as he pointed towards the door we had entered. I would NOT recommend giving this store your business, as they seem to have NO idea what customer service is. read more

Richard Rodriguez provided the best shopping experience and best customer service we have ever experienced. Great job

If I could do negative stars I would. On Memorial Day weekend, I went into Oak Express to purchase a simple bunk bed set, twin mattress, dresser and a mirror. It is July 17th and my daughter's dresser and mirror will be delivered today ( an hour later than the 8:00-10:30 window). Last week They delivered my daughter's bed but did not bring the twin mattress or the extender for the bed. I was told that I would not be charged for delivery or assembling-um ya think? My daughter has not been able to sleep in her room. This company is horribly unorganized and unreliable in every sense of the word. If you're thinking of shopping there do yourself a favor and go somewhere else. read more

We had a great experience at furniture row. They had a massive inventory to browse and we found exactly what we wanted. A table and 4 chairs - and they were in stock. There was however a mixup on the box of two chairs we found when we got home (30 mins away) and called the store. I assumed I'd have to go back to pickup the correct pair. Instead Jake instead insisted he drive them out to us. He wouldn't even accept a tip for his time. Fantastic service you don't see much anymore. Very please and we will be back - we have more rooms to fill read more

My wife and I went here recently looking for a couch. Bob served us. He stated that he does not hover over a buyer but wanted to be available to answer any question. It was very true. We looked for Bob as we had questions and he answered each one. I am very comfortable with the selection process and the prices charged. Bob carefully described what would be the delivery process and when. We have not taken delivery yet but thus far I am very pleased read more

when my wife and I entered the store Jake asked If he could help us. I told him we wanted to look around and he said to take our time and to let him know if we needed help. We took our time looking around and we finally decided to purchase a bedroom set. We sat down with jake and he was very personable and professional. We bought the SNOWMASS bedroom set on 9/21/ and Jake said the delivey would be 10 days to the store. We will be writing a complete review when we receive the bedroom set. read more

Staff was very helpful. We had a delivery issue due to covid-19. A sofa was to be delivered but due to shut downs, our sofa was placed on backorder. The store manager was great. He was able to locate the same sofa out of state and was able to have it shipped. It was delivered today. Very happy with our new sofa. read more

Sofa and loveseat were delivered Saturday as promised and the delivery crew was awesome!! Best experience we have had at any furniture store to date. We have a small issue with wireless phone charger not working called Malory Sunday and repairman responded same day and set up appointment for Monday. I would highly recommend this store. They are awesome! read more

Horrible. I understand that due to Covid things are on back order, however, when a sales person tells you it will be 2 weeks for your stuff to be in and delivered and it takes 2 months is ridiculous. Especially when I'm the one calling every other day to see where my furniture is and to than find out that half of my order has just been sitting in there back room for 3 weeks and my other half still isn't in yet. There aren't clear on how their delivery is done and even the men delivering the furniture is rude. You pay this money for delivery and would expect to be told at time of purchase that it isn't going to be set up for you. So now you have huge boxes sitting around as then men just leave and don't say a single thing to you. At the point you don't even know if it's the right furniture that was delivered because you can't see it. Than when you call to question the delivery they tell you, "sorry you don't understand what I told you." Yet, they never did tell you! Overall, very rude. If I could I would have never ordered from them and will be sure to never order from them again. read more

No stars would be a right choice for them. we have gone through a nightmare with this place; it started when we whet to buy a set it look good it was over 4000 and the sales lady said it was not in stock or in a warehouse they had to make it , we paid for it and they said we get in Augest of 2021 that was months later when we did get it. to our shock it came right out in new boxes so it look like it was new we got it out and put it up our selfs right away we notice this was not the same set we payed for.... and it looked used 1 peice had scrates all on the arm of chair and other peice has lump in the arm and to make things worse we looked under chair and found rust up and down we wore horrified , we called them right ways and the manger was mean and yelling at me i asked how long it take for rust to get under a new chair he said i was berating him ..lol so they send a man from there shop to check it out he came and said he never seen anything like the rust under the chair we had in over 8 years of him working there and they send some one else to fix the screatches and the lump and that men said he could not fix it so they aggred to replace them when we looked under the chairs we sore the stickers and it said it was made in 2019 we were mad thay said it was not in so we know the set was a used set ,,, so we waited months and the sent us 3 pices to it a Sectional and when we got we notice that they did not match the rest of the set it was different color and when i called the manger he said why is it i am only one complaing i told hi m he seling to old people who cant tell its not the same they aggreed to get us a whole new set ... and months later we got it is was a DISATER one peice was wabling and anouther peice had camles hump in the middle we told to get this out of here so please be aware before you buy and if you have anyone who bough from them let them check the colorr to make sure they match i filled a bbb clame against them and wanted 1500 but they gave me 500 which is a joke the set dont match so plus we never got the set we bought it was differnt color so we will never buy from them again we kept. the mis match set .run from this place as fast as you can they will tell you anything to sell you junk .....and dont let your old family member go alone make sure to go with them but best of all dont have them go there at all read more

My wife and I stopped by to look for a small bistro table for the kitchen. Jeff, the manager, was very helpful, polite and friendly. If you're ever in the area, go ask for Jeff. He's a real nice guy and will treat you really well. read more

What a great shopping experience. The staff was very informative on all the various layouts. The furniture was delivered well within reason even taking the hurricane Irma into consideration. Thank You Sofa Mart, Danny read more

The wife and I got married a few weeks back, and decided we would spend some of our money on a brand new bedroom set for the house. We had looked around at a few different places but didn't really find much, so we decided to swing down to Furniture Row in Daytona. Very glad we did. It's a large building housing four different stores inside. A store selling nothing but living room and office furniture, a store selling bedroom sets, a store selling oak furniture, and a store selling just mattresses. They're all seperate, but you're able to walk through from store to store through a center walkway. We were approached upon entering by a saleslady who introduced herself, then let us shop. No pressure. No sales pitch. We looked through all the bedroom sets and found one we liked a lot. So we decided to check out the mattresses. We found a few different mattresses we liked, and a saleslady approached us inside that store. She asked us a few different questions about how we slept, gave us some information on the different mattresses, and then gave us a comfort test to help us select the right mattress and pillow. Never pressured us to buy expensive or something we didn't want. We picked out a mattress we both liked, and purchased the mattress first. We then explained we were going back to buy the bedroom set. We saved 10% off the low-priced mattress, then got a $100 coupon to buy our bedroom set. SCORE! Our mattress saleslady walked us over to the bedroom set saleslady and let her know what we were looking for, talked about the savings, and we purchased our bedroom set right then and there. Got a great deal on delivery, along with a great price on the bedroom set. This place rules if you're looking for furniture. Great selection, great prices, awesome sales staff. Tons of kids stuff, too. They even have their #78 NASCAR Stock Car on display where you can check it out. Had a great experience here, definitely recommended to anyone looking to pick up a new Mattress or some new furniture for any room in the house. Worth the drive from St. Augustine, definitely stop in if you're living in the Daytona area. Great work, guys! read more

We purchased a lot of furniture from them when we moved to Palm Coast. All I can say is buyer beware! Cushions in our couch have flatted out so bad there are wrinkles everywhere. After many phone calls and trips to the store they have agreed to replace the stuffing. I will believe it when it gets done, and I will update my post accordingly. One more issue is our coffee has developed cracks in the top. And we have a bad place where a Glass was put down without a coaster. Well we purchased the additional warranty on everything, BUT they are not honoring it because they no longer make that table! Great service for the buy, terrible service afterward . read more

Ordered a dresser for my room from here. It was a special order item, was told it would be about 6 weeks to get it in and I received it in less than 3. Ray was helpful throughout the process and pick up was very easy. read more

the worst i have ever seen took months to get furniture that they sold on us so to make it up sent extra chair that was nice problem chair was broken and now took that chair back hmm thanks i am guessing? read more

Professional staff, and very patient. I LOVE, absolutely LOVE how they do NOT hover! They greeted me, ask if I was looking for anything specific, and then checked back on me about 20-30 minutes later. I was putting together a whole new living room theme and it took me hours so I needed some serious thinking space. When I had questions about the furniture or delivery time they knew answers. After I got everything ordered- the delivery date was going to be 5 days after we moved into our new house (old furniture was already sold and gone). He put notes to move up the delivery date to X date if possible and sure enough, I got a phone call two days later saying they could deliver the same day as our move in!! PERFECT! There is such a variety of items here that anyone can find something they like. I will definitely be back and highly recommend! read more

Bought a nice table set with a server yesterday. Good value and comfortable surroundings to shop in. Salespeople are friendly and low-pressure. Will continue to shop there as I have before. read more

Delivery service from Daytona location is excellent. Friendly and professional employees who are on time. I have had 3 separate deliveries and each time they were courteous and cleaned up all packing materials. I highly recommended this team. Thank you. read more

Furniture row was there for us after Hurricane Mathew. No other furniture store helped us they was they did. They gave us free delivery, as many discounts as they could, and because of that everything we lost was replaced by their company. Always willing to help however they can,it is. volusia Counties Furniture Place to go. Thank you to all of the staff Jeff& Cindy Knight read more

They have wonderful staff that are helpful and informative on their merchandise! Helping us to purchase a couch first, then something on each return visit! They have great decor options as well to fill a house full of lovely, well made items. read more

Drove from Jacksonville down to Daytona to look at new living room set. Ended up with Great Service, Jon the store manager was very helpful. Got exactly what we needed and at a great price. read more

My Husband shopped many places before, making his choice. There product was best and service was excellent. And we love it

The whole entire staff has been phenomenal. Our original purchase had a few quirks but they were very prompt every time to repair. Joe the manager has gone above and beyond. At the end of the day Joe didn't hesitate to send out a complete new sofa and loveseat after the recent hiccup. Customer service at its finest. I will continue to drive from Oviedo to make all my purchases at Furniture Row and Sofa Mart. Customer for life. read more

I bought a bedroom set, pretty expensive set mind you, and the quality is just crap. The chest has rarely been used and I went to open it yesterday and the drawers wont shut because the 1/4in screws they used simply did not hold the wood to the railing, not to mention there is not consistency with where the screws were placed. Also, 3 months after having the bed from said set, it broke. My wife and I were laying in bed with our infant watching a movie and the mattress and box spring fell to the floor. My son was maybe 20lbs at the time, while my wife weighs in at 100 and I'm at 170 myself. I would rather build my own furniture from now on, so that I know its built right, or buy from walmart or ikea where I can at least save money on a piece of shit, headache inducing piece of furniture. Overall, steer clear from their overpriced junk! read more

Everyone was so nice and very helpful! Brandon at Denver Mattress Company was great and helped up out a lot with finding the right mattress. We will definitely be coming back for more things. read more

Service is awful. Having confirmed on the phone prior to coming to the store that they can price match with another online deal at Coleman's Furniture we found, the store manager refused to do that. In fact, he had the audacity to call in front of us to Coleman's and pretend that he was going to purchase the item to find out about the free delivery that was offered. However, even after he was able to confirm what he had already seen online, he refused to honor any of the deal - the price or the free shipping. The online offer at Coleman's actually ended up being $223 less expensive than at the Furniture Row and we are now glad he did not offer us any price match. We definitely are not stepping our foot in that store again. When we came in, the employees remained at their computer stations chit chatting and pretending we did not exist until we made a direct inquiry. All of them were very young, were dressed sloppy and acted immature and unprofessional. Actually, one of them (Jay Hartman) even misrepresented to us he was a store manager when he was not. We went through many furniture stores in Daytona Beach, and this was the only store that was dead on the weekend. Now, it makes perfect sense why. read more