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Furniture Kingdom

2.5 (15 reviews)
Closed • 10:00 am - 7:00 pm

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8 months ago

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2 years ago

They don't answer the phones very well. That would make a 5 star. Delivery crew was great. Sales answered all our questions.

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Ashley Store

Ashley Store

2.6(62 reviews)
4.1 mi

Maryamm was very helpful and knowledgeable. She is professional and a great "people person ".read more

Do not do business at this store. My wife and I worked with Imari Williams while purchasing…read moremultiple items for rental units. At the time of sale, everything was shown on a tablet and seemed straightforward, but once we reviewed the receipts and experienced delivery, serious problems became clear. Our order was split into multiple transactions, and each piece of furniture was broken into many separate line items, which made the billing extremely confusing. A protection plan that was discussed as being about $550 ended up totaling nearly $900 across the split transactions. This was not clearly explained at checkout. We also paid extra for "white glove" delivery, which we were told included assembly. On delivery day, before they said almost anything else the drivers stated they would not assemble anything and it was a common problem of Ashley furniture telling people their delivery would include assembly when it did not. Delivery timing did not match what was scheduled, only part of the order arrived, and we had to refuse some items due to the confusion and timing issues. When we contacted the store, Chase told us there was nothing they could do. No adjustments were offered for the delivery fee or the protection plan, even though the services we paid for were not provided. No furniture was ever assembled by Ashley. We did return a couple of items affected by the delivery issues, but the larger billing and service problems were never addressed. Overall, I would strongly caution others to carefully review every charge and transaction, especially protection plans and delivery fees, and not rely solely on what is shown verbally on the tablet. Once the sale is complete, getting help afterward appears to be impossible. If you have any issues at all, do not accept the delivery.

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Ashley Store
Ashley Store
Ashley Store

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Furniture Kingdom - furniture - Updated May 2026

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