Stay far away from this business! My mother hired Jason Carter to perform a bat exclusion on her home in May 2024. He came out quickly, quoted $3,000, and she paid $1,500 by Venmo when he provided the estimate and the remaining $1,500 a few weeks later. A major reason she hired him was because he represented that his work included a 3-year warranty. In June 2026, bats returned to the attic while the warranty was still in effect. Since then, we have repeatedly contacted Jason by phone and text requesting warranty service. When he does respond, he schedules an appointment but then doesn't show up. There have been multiple no-call, no-show appointments, followed by various excuses such as having to go to the ER or saying he is only one person. Despite repeated attempts over several weeks, the warranty has not been honored and the bat problem remains unresolved. At this point, we have lost confidence in this company and are seeking other options to resolve the problem. If you're considering hiring this business, our experience has been that the warranty was not honored and communication has been extremely poor. We paid $3,000 for bat exclusion services and expected the promised 3-year warranty to be honored. Unfortunately, that has not been our experience. read more

I had a skunk infestation in the crawlspace of our addition in February 2025. After trapping and removing the skunks, they recommended I get the wire mesh around the crawlspace to prevent reentry. Well, the mesh wasn't put on correctly, It ran short of the full perimeter of the addition, and it wasn't properly secured at the top, under the vinyl siding in several places. I notified Fur and Feathers on multiple occasions. Initially, I was told they'd be out to fix it last June. They never showed up. I contacted them twice more last July (2025) as an animal (or animals) had broken a seam in the mesh and pulled it open. Again, no response. In February this year, I emailed them again, letting them know that the work wasn't done correctly and animals were pulling it apart where the it wasn't secured under the siding. Again, my emails were ignored. This morning I went out and there's a hole punched through in the foundation of my house at the very point about which I'd been telling them for 11 months. Now, not only does the mesh need to be repaired, but the foundation of the house. I cannot recommend this business, and would advise people not to use their services. In total, between animal removal and the meshing, I paid $1,200, and the problem has not been resolved -- on top of which I now have a gaping hole in the side of my foundation due to animal entry. read more

I hired Jason Carter for squirrel removal. Quick to respond initially, and take my payment. Then the ghosting started. He made several promises that he did not keep. Even said his wife had a heart attack on one occasion. That bought him another week of silence. I paid him January 19, 2026. He did not "finish" the job until two months later. I'm not even sure he did finish it. DO NOT USE THIS COMPANY. IF YOU DO, DO NOT PAY UP FRONT! It is beyond me how such people can live with themselves. No integrity. No honor. Only selfish cowardice. I think I found him as result of an AI search. I should have read reviews first, obviously. Mr. Carter has amassed a long list of disgruntled clients due to his unscrupulous behavior. Just look elsewhere. read more

BEWARE: Professional Communicator, Unprofessional Results I hired Jason Carter after he responded immediately to my inquiry about a raccoon in my attic. He came out the same day and provided a $3,500 estimate to trap the animal and replace all the insulation, claiming it was "necessary." Fortunately, I only agreed to the trapping and a gable replacement for $600. The Red Flags: Payment: He refused Zelle and insisted on PayPal or Venmo. The "Ghosting" Pattern: After receiving payment, he was great at communicating... for a while. He gave me three weeks of excuses regarding the weather and promised to coordinate with my long-term renter. The Reality: I assumed the work was done until my renter sent me a photo of the raccoon still on the roof. Jason never returned to finish the job or even assess the situation after the initial appointment. When confronted, he claimed his 1-star ratings on Google and the BBB are only due to "high volume" and not having time to manage reviews. However, the dozens of similar stories online suggest a clear pattern: he takes your money upfront, stays in text communication to lead you on, and then disappears without completing the work. DO NOT PAY UPFRONT. He is a smooth talker until he has your money. Save yourself the headache and hire a reputable company that doesn't demand payments before the job is done. read more

Big mistake of dealing with this company and regret ever meeting Jason Carter. Had and still have bat problems. And 11 months ago I contacted Jason keep in mind I did no investigation into this company prior. So to the ones who know already he has done this to so many others a upfront payment is required. He came put in a no go bat entry then came back 10 days later to put in the netting to seal the hole in my roof where the bats where getting in from it didn't look like it was secure and it looked loose an baggy. An of course the rest of the payment follow $1400 total. So after that part was over i then went to look at the reviews a mistake on my part afterwards to go look. I then went to make a comment on the yelp pages that I didn't receive a warranty soon as I said that online I get a text from Jason a invoice with a 3yr warranty. After the job was done about a month later I use a exterminator company to spray for bugs etc as they was looking around they found bats 7 of them in the ceiling of the kitchen some was old some wasn't as old so im thinking well maybe those are the ones who didn't get out within the 10 days before the hole was allegedly sealed. So I waited 10 months to see if I get any newer bats in the house my exterminator came back and he found new bats. I immediately messaged Jason who did respond and told me a day and never showed i message again he responded saying we will do it Saturday. Well Saturday came and gone no show and after 20 plus text and several calls Jason no longer responding. He seems to be not honoring the 3 year warranty. And from where the people on yelp who complained and seem to not get anywhere i will succeed not everyone is the same. I plan to visit the company in person soon. Depending on what happens when it happens will determine what happens next. So my message to everyone do your homework read the reviews before spending your money. read more

Update: He refunded my money. Absolute crook. I heard that he had bad communication but the few reviews that he actually showed up said he did a decent job. Initially called back. Sounded relatively knowledgeable. Well. He took my money. Sent a contract and said he'd be out Tuesday. Never came. Said he'd be out Thursday never came. And my problem grew. I asked for my money back if he could not get me on the schedule or be responsive. Heard nothing. A $500 -only Zelle or Venmo ...nothing to show for it. I filed with the BBB and I'm filing a police report for fraud this week. If you have a similar experience I recommend you do the same. It's the only way crooks are caught. read more

Jason Carter was good at first. Then would Not respond to my calls. Blocked my calls. Just not fair. i would not recommend at all.

Not reliable at all! Would give Zero Stars if I could. Makes you pay upfront and does not deliver what was promised. Everything was verbal. I was told that he would come out every other day and check and maintain the traps, and that he has other tools, like a spray, to lure them to the trap. Keeps saying that he will show up, but he does not. He was here the day to drop off the traps with rotten fruit (didn't notice that until he left) and one other day because we did catch one woodchuck/groundhog. Told me he would be back to replace the trap and work on the others - NEVER came back. Reached out to him, claimed he was sick and he would be here that weekend - Did not come back. Had an issue and left him a voicemail and didn't even acknowledge it or call back. We have to maintain the traps, putting new food and cleaning them out, and we paid him for this service upfront, he took advantage of my trusting nature. Con artist 100%. We are planning on taking legal action if he doesn't refund our money. read more

No Stars Have not heard back from anyone left a bunch of messages and still have not got a call back. Last contact was a message saying everything was going to get taken care of. Paid 2200.00 for bat excursion came put netting up that did not stop the bats. Have netting on my side of house doing nothing but being an eyesore. My next steps will be contacting better business beuro and reporting this company and then will be contacting a lawyer to have this resolved. Last time I heard from you was September 19 today is oct 22! read more

be very careful with this company, they ask for money and never come back. When he has the money he no longer answers calls or texts

Have not heard back from anyone left a bunch of messages and still have not got a call back. Last contact was a message saying everything was going to get taken care of. Paid 2200.00 for bat excursion came put netting up that did not stop the bats. Have netting on my side of house doing nothing but being an eyesore. My next steps will be contacting better business beuro and reporting this company and then will be contacting a lawyer to have this resolved. Last time I heard from you was September 19 today is oct 22! read more

Hired Jason to remove bats from under roof. Contract stated he would put up a cone net where they're getting in and out, fill in and seal any other holes & chimney. This way the only hole was covered with the net so bats could get out but not back in. After 10 days he was supposed to come back and remove net and seal up last hole. $1800 was total with 1/2 down $900 to start. Took 10 days for him to come for 20 minutes with no ladder to get up on roof. He had to use the house to climb out window to get on roof. He was on roof 10 minutes and came back in. He put on net and that was it. Jason said he would be back next day with his laddder , tools and supplies to finu job( sealing up holes, gaps, chimney) that Was the last time we seen him. After that he kept saying he would be back certain day and not show up with no courtesy text or call as to why. He has completely ghosted us and won't respond to calls and texts messages. There's a reason he talks with his eyes closed and avoids eye contact. He's dishonest. Don't use them for anything. The bats are still in the ceiling under roof. Contract guarantees 3 years. read more

If you love throwing your money in the garbage, this is the perfect place for your pest control needs. We hired Jason to remediate a squirrel issue in our house. He came to place some traps, removed them about a week later claiming there were some squirrels in them (none seen in the cages through our Ring camera so he probably just needed the cages for another job) and then failed to replace those traps with others. We called week after week and he would always promise to come the next day yet never came. Luckily we only paid half instead of the full amount he demanded but of course we're still out a couple hundred dollars and the issue persists. Stay away from this scammer - all of his terrible reviews are well deserved. read more

Based on my experience, dozens of BBB complaints (F rating) and online reviews, Fur and Feathers Wildlife Control is a scam. The company collects funds from people experiencing dire wildlife situations and does not perform the services it commits to. I hired Jason Carter to remove raccoons and repair the hole in my roof from which they entered. Foolishly, I paid the full amount up front. He removed the raccoons and said he would be back the next day to fix the hole. He did not show up so I sent him a text. He said he'd be back the next day to finish the repairs and never came. I sent multiple texts, left voicemails, and spoke to others at Fur and Feathers Wildlife explaining the situation and asking them to get him to contact me. He ignored all these attempts at communication. Only when I threatened a lawsuit did he send me a partial refund. read more

I am giving it a one star review because you can't give it a zero. we contacted this company to remove bats that were living under our tin roof. Jason came out for the free estimate and said it was gonna be $1800. We agreed and he came out the following Wednesday to start the work and we paid him half down. two days later I saw that the bats were going in some where else we contacted jason and he said he would be out the following day. We are going on a week now of being ghosted and no contact from him what so ever. I called t company and they said they were gonna have a super call me back and behold Jason texted and said that he would be out first thing in the morning. Would NOT hire this company at all read more

If I could give ZERO stars I would. DO NOT GO HERE. We hired Jason to take care of a raccoon family in our attic and let me tell you, Jason Carter is a FRAUD. Made us pay 500$ to come by once, place a trap on our roof and did not come back. Stopped answering phone calls, stopped answering text messages, made up excuse after excuse for why he was not here. Turns out Jason Carter ended up blocking our phone numbers. TERRIBLE SERVICE and TERRIBLE BUSINESS. DO NOT WASTE YOUR MONEY. read more

Called this company to get rid of bats in attic, of a house we were renovating.They came to look asked for a deposit which we paid. Then said they were gone and would seal the vents and around the chimney. As we're are a out of town contractor. We took there word it was done. As we have great subs and they were recommended. There were still bats they never put screens on the vents and chimney. Don't use them they are crooks. They don't call back to do what that said they would do. read more

we were very pleased with the work done. The owner himself is who we dealt with. He was very professional, knowledgeable, very nice, always on time, took his time to explain what he would be doing and why. The bats we had were gone in one week. read more

Like most others here, I wish I had read the reviews here first... We had problems with critters in our attic and evidence--a gaping hole--that a raccoon had gotten into the soffit area of the house. We employed Fur and Feathers and owner Jason Carter to get rid of whatever critters we had. After placing a hav-a-hart trap on the roof, he told us that he had trapped one raccoon on the roof of our house (although we didn't see it). We have since experienced more noises, and Fur and Feathers returned and nailed rat traps around the entry hole. The night after they were installed, all of them were set off but nothing caught. During this time I have put rat traps in our attic and in a storage closet where critters had gotten into. I have trapped (killed) seven flying squirrels. However, since Jason nailed the rat traps to the roof, we've not seen hide nor hair of Fur and Feathers. Jason made two appointments to follow up but did not appear for either. He no longer responds to phone calls, texts or emails. And we are still hearing scratching, scampering and gnawing in the overhead. Service was paid for in full but now we will have to hire someone who can and will be able to finish the job. Make your own decision about whether to hire Jason Carter and Fur and Feathers Wildlife Control, but I'd recommend against it. I wonder if we all went together we could sue... read more

We hired Jason to remove skunks from under the house and to seal off access after removal of any and all rodents. That was back on 10/10/22 I gave him the deposit and today i have a 4 skunk family under my house that I have to relocate and then seal off because he took my deposit and has yet to finish the contract. Unprofessional is an understatement. He is flat out ignoring any and all communication! the BBB has over 45 complaints and growing because he has no regard for anyone but the $$$$. read more

Really should have done my homework on this company. Paid $500 on 10/28/2022 for Jason to come out and inspect the attic, said it was mice. Came back to do the initial "house sealing" and set traps in the attic. That was it! He missed several scheduled appointments, with no follow up. Still have pitter patter in the attic....lesson learned. read more

So far, my experience with Jason has been the same as all the other negative reviews - he takes your money and disappears. I really don't understand how people can behave in such a corrupt manner. Call me naive. I too wish I had thought to check Yelp and the BBB before wasting my time and money. Will change this review of the situation improves. read more

I paid Jason to capture squirrels in my attic. He showed up, SAID he put traps in and was paid. Three days later he texts that he caught two squirrels even though I work at home and never saw or heard him come to the house. Three days later I hear the squirrels again and call Jason. He says he will be there the next day. A week goes by and he never shows up. I finally get him to respond to a text and he says he was stuck 'cleaning an attic for three days' and will be there the next day. That was November 17, 2023. Despite phone calls to his cell and texts to his cell plus five calls to his 'office' which is simply a answering service front, I never saw or heard from him again. On a side note. This person was recommended by ANGIE. When I went on YELP, I found ten reviews for Fur and Feathers with ten other people describing the same exact thing that happened to me. When I asked Angi why did they recommend someone who had ten 1* ratings on YELP, Angi told me they don't check Yelp when investigating backgrounds. You can't make this stuff up. read more

I called this company @ 9 am this morning. The lady took my info and told me the guy (Jason) would call me back with more info later; and he absolutely did... very quickly, even. That's the end of the good service. Or any service. I asked him for just an idea of how much wildlife/animal removal from my attic would cost. He wouldn't give me a price... 'it depends on the evaluation'. You're telling me that you haven't removed enough animals that you can say, 'it's generally between this and this amount'? Instead I got, 'I mean a few hundred dollars probably.' So let's fast forward to 1217 pm. He calls. 'I'm on my way over and I'll be there within the hour.' Keep in mind that my husband and I are dog tired from this animal in our attic keeping us up all night and would just love a nap. But we have to wait. And wait. And wait. At 45 minutes late, I called. It rang twice and he sent me to his voicemail. At an hour late, I called. Rang one and a half times and he sent me to voicemail. Finally, at 1 1/2 hours late (2 1/2 hours after he called me), I left a message telling him not to bother coming because he wasted my time. Maybe if he had called with an explanation, or even answered any of my calls... what a jerk to ignore my calls, waste my time and not let me know he wasn't coming. read more

As with literally almost every other review on Yelp, I wish I'd thought to check here for reviews before hiring F&F to remove what we thought was a squirrel from inside our walls. We called on Saturday 11/23/2019 because I'd finally had enough of the scratching and romping around going on inside my living room and kitchen walls. It was driving me nuts. Jason Carter, came to our home and never even came inside the house. He quickly walked around and decided it was rodents, and said he'd come back for $500 and a year warranty to do some masonry work on our stone foundation and set up traps. He said he'd be there on the Wednesday before Thanksgiving. (11/27/2019). Lo and behold, he didn't come. After I messaged him desperately on Tuesday 12/3/2019 - as I sat and listened to all the scratching, he said he didn't have a chance to come out, and that he would on Thursday 12/5/2019. I gave him another week, and messaged him - he said he'd already caught 3 mice. ON 12/10/2019 - I messaged him and sent him two videos from my cell phone where you can plain as day hear the animals scratching and making very loud noises. I swear my mental health has been impacted by these noises, affecting my sleep and sanity. We had paid $500 at this point, and effectively hadn't seen any improvement. On 12/21/2019 - I messaged him AGAIN and said we were still hearing noises, and at this point they had moved to more rooms in the house. (Our 2 year old son's room, our bedroom, living room, bathroom and kitchen). NO RESPONSE FROM JASON. On 1/9/2020 - I messaged AGAIN and told him I was contemplating throwing rat poison around because this was ridiculous and there had been NO IMPROVEMENT over the scratching and thumping inside the walls. I also mentioned how my husband had seen a dead mouse in the basement in December when we had gone down there to get our Christmas decorations, and that since we had put Christmas decorations back in the basement, the mouse traps were still upside down and the one dead mouse had basically turned to dust. This PROVES that F&F was not returning to reset traps, like we had paid for per our invoice & the warranty. He DID respond to this e-mail and said he'd be out the next day - he had been overwhelmed with the holidays and a lot of work. We gave him the benefit of the doubt. On 1/20/20 - I messaged Jason to let him know that since my husband and I are at work all day, we may not see him if he comes here, but that the sound was making me crazy and I was very concerned over all the potential damage that they could be causing to the inside of our walls. After absolutely no responses, on 2/17/20 my husband intervened and wrote Jason a very lengthy e-mail and included photos where we feel the work was not completed & obviously was not successful in any way, since we are still hearing the sounds CONSTANTLY EVERY DAY. Jason apologized, and said he could come by any day, any time - we asked if he could please come on Monday 2/24/20 - at 8:00am, since we both have to work. We waited until 8:15am on Monday 2/24/20 - even though he NEVER responded to us about confirming an 8:00am Monday 2/24/20 appointment, we waited JUST IN CASE. Turns out, he never came. On 2/25/20 - we messaged him to ask if he came out. We told him we waited until 8:15 but that we had to get to work, and we assume he never came. On 3/7/20 - my husband messaged him to still give Jason Carter the benefit of the doubt, even though I told him Jason is a sham and waste of time & money. I wish I had NEVER hired this man or his company. I am devastated that I wasted $500 of my family's HARD EARNED MONEY to not even solve this problem. I am going absolutely bonkers over the sounds all night long of these rodents scratching. I'm convinced it's not even mice, since I haven't seen any droppings inside. I have ALWAYS thought this was a squirrel inside our walls - and Jason dismissed it so quickly - all I wanted to do was believe the "professionals". JASON IS NOT A PROFESSIONAL. If Jason has been too busy to do the work properly, he NEVER should have taken on the job. PLEASE for the love of GOD - do NOT call this company. I'm reporting him to the BBB and I will do nothing but tell the honest truth and tell people NOT to hire this company. I would love to get my $500 back so I can hire a PROPER COMPANY to do the job correctly! I have worked in customer service for 15 years and I am ASHAMED for this company. This is NOT how you treat customers. read more

Stay away. I reactivated my long dormant Yelp account for this. I didn't look at Yelp or Google before calling F&F and I had a similar experience to everyone else: Quick to reply and show up to inspect the house (on a Saturday afternoon!), so that was promising. A $200 deposit for work to be done the following Tuesday seemed reasonable. Then 4 no-shows followed by no responses to texts and phone calls. read more

I wish I could give a zero. It looks like I'm the latest sucker and his scams. he came out to take a look at a skunk that was living under my porch. He told me it would take 250 right that day to trap the skunk. Foolishly I paid him I thought to myself you don't pay people before they do their job with no contract, or even a name. But I would got flustered, and I was a little bit scared, because of the skunk being under the porch he told me that it would be $250 more for him to put up a barrier. If he did not try the Skunk I can get the skunk from underneath it I paid that and he put up the barrier so I'm now in for $500. Jason has not shown up since he is left a worthless trap in front of a hole where the skunk goes in and out of over and over again he will not respond to calls or texts I reported him to the game commission already, but I doubt there is anything they can do. I am very much considering pursuing a small claims lawsuit against him. I will also be going after him mercilessly on social media, and I am considering writing to news outlets about his terrible company. I've never really been scam like this before and it feels terrible $500 is a lot of money and now I actually have to pay someone who knows how to do it correctly. If anyone is still on here that sees this, and would like to pursue a larger suit against this man I would love that. It really stings and it's just happening now so I guess it's try to time to try to get some rest tonight. I tried to threaten him to give me some of my money back. If he doesn't call by Monday I'm going to try to pursue things that I can do to get back at him for taking my money. It's sad that people like this exist in the world. read more

Expect to give up your entire day, rearrange your schedule, and completely ruin plans all for no reason. Expect to pay a lot of money to not have a job finished. Expect to not get phone calls returned. Expect to not have anyone show up when told, leaving you without a days pay at your own job. Expect to deal with this for months and to need to look into legal assistance. These issues are with management and the home base. The workers that actually show up are kind and understanding. But they will not show up on time, if at all, and you will not be notified in advance. read more

Jason seemed good on the technical stuff; he seemed to find the squirrel entry point and seal them and that lasted for a while. But when noises were back he did not honor the warranty that was part of the contract and did not return calls, after a while of trying I started keeping notes of the unreturned calls. Seven calls to him with no call backs - I started trying to clarify with answering service (who do pick up) why doesn't he call back???!!! I gave up, and sadly loose out on the value of his so called warranty. read more

Con artist alert! Do not pay Jason to do anything!!! He is a terrible business owner with horrible business practices. We paid Jason this past winter to get rid of the family of flying squirrels that were living in our walls. He filled their entry point(s) and set numerous traps in the walls, in the basement, etc. He caught nothing. Our dogs killed 7 of them during the nights over a span of those few weeks that Jason had traps set. The problem stopped. Jason collected his empty traps and his paycheck ($800) and gave us a 2 year promise that the problem was fixed but he would return if we had further problems. Fast forward to just a few weeks ago. The squirrels are back. Texted Jason and he said he'd be there the next day. No show. I sent texts, I called a few times but no reply. I also called the 3rd party answering service a few times. They said they would pass on my messages. Still no reply. I just called Jason again directly this morning and his phone has been disconnected!! I have since found out that he is not legally allowed to practice in NYS. read more

I wish I had seen the Yelp reviews before hiring this company and Jason. We hired Jason to handle a problem with birds. He came out to give us a quote and we paid him a 50% deposit. He informed us that it would take about a week for him to order the supplies and custom make a netting. He cashed the check the same day. A week went by with no updates. Then two weeks. Then three. I began to worry so I contacted the company in which they have an answering service set up. I left several messages over the next few weeks to no reply or update. I became furious and then found all of these negative reviews about Jason doing the same thing to several other people. I immediately contacted the BBB and reported the company. Jason immediately responded to the complaint stating that I "attacked" him by reporting him to the BBB. He also then stated that he was swamped and didn't have time to do this job and was returning our check. What a waste of time and emotions. He then decided to begin texting me ridiculous accusations without any kind of apology. We did finally receive our money back which we strongly needed. Do not use this company. They are a sham and Jason is a terrible business man. read more

Unreliable...didn't show up for estimate appointment or call to cancel!

I was in contact with Jason Carter several times when working out a contract to remove squirrels from the soffit in my house. He stated it would be a approximately 1-2 weeks until the squirrels were removed and the hole patched. After I signed the contract and paid him half down, I heard back from him once when I called to check in. I never saw him at the house once, nor had my neighbors. I had not seen traps set on my roof either, making me believe he never started the job. After calling and giving him time to respond with the holidays not falling long after the contract was signed, I determined he was not going to call me back despite several messages to him and over a dozen to his answering service. I contacted the Better Business Bureau (BBB) to mediate with this company to refund my money. To this companies credit, the very day I filed the complaint I received notice that he was issuing a refund. It stated he was unable to perform the service at this time and considered this matter resolved. My advice would be to go to the BBB site and look up Fur and Feathers Wildlife Control before hiring him. I wish I had not hired him for all the time I spent trying to contact him I could have been finding someone who would fix the problem. read more

SCAM! Fur and Feathers charged $3,700.00 for a lot of big promises. Over a year later they still have not completed the relatively simple job. Now they won't return my phone calls. Like the previous Yelper I also filed a complaint with the Consumer Protection Bureau at the PA Attorney General's Office. When I went to file a complaint with the BBB I was shocked to see how many complaints were already lodged against this company. read more

I called Furs & Weathers Wildlife Control because of a noise I was hearing in my attic. Jason came out to give me an estimate and assess what was going on. He told it a mouse issue, not squirrels. He told me the work he would do and asked for a deposit. I wrote him a check for the deposit, which was cashed out of my account the next day. He said he would come back the following Wednesday. I ended up cancelling the service within 72 hours. I asked him to refund my deposit. He said he would mail it back to me the following Monday. I did not receive it. I reached out to him again and was told he would personally get it to me if I did not receive it by a certain date. That date passed and I never received it. I called him back again and the message said his phone was no longer in service. However, I must be blocked since when he was called by another phone number it went to his voicemail. After I cancelled the service, I was stilling hearing noises in the attic. Thinking it was a squirrel issue (not mice) I decided to have someone else come out. They confirmed it was squirrels. It ended up being gray squirrels and several were caught. I did not get my deposit back and my issue in the attic was not what he said it was. He also never had me sign the contract. read more

Very disappointed in this service. Don't waste your money. He took my money but did not finish the task. Two no-show appointments, then stop responding to phone calls. Didn't honor his guarantee. Was appalled by how unprofessional his services were. He executed the bat clean up process with a wet/dry vacuum and without any PPE. Yikes. read more

I am a Rental Community Manager in Big Flats, NY. I received a phone call from tenants about wild animal noises and arrived at their apartment around 11:30pm. Hearing the sounds, and automatically thinking it could be rabid animals, I sent the tenants to a hotel. It was late that night when I contacted Fur and Feathers. I assumed I would be pushed to an answering service. Instead I was sent to a company voice mail. (I do not like the answering services) I started leaving a voice-mail when lo and behold the office of Fur & Feathers was calling me! I explained the situation. The owner thoroughly explained what the company does, how things are handled, and the small (very small) fee to come determine what was wrong at the units. He scheduled to come out at his first availability, which was within 36 hours. He was prompt and professional- a very direct and energetic man. After all the dealings I had with him over the week, I would describe the owner as a reliable, fair, and friendly man who has passion for his career field. He immediately tracked where the animals were gaining entrance. I was impressed. I was also very glad the company has insurance, as he was jumping over lattice-sided outside steps onto a slippery, slightly-sloped, snowy and icy roof!! (Feb 2015) After the roof, he then tackled the determining factors from inside the unit. It turns out there were wild cats that took over the drop ceiling area! He was very knowledgeable and was extremely good at explaining how he determined what type of animal had come into the home. We went to my office on premises and discussed the services and fee. He was patient with my many questions and was thorough with his answers. I was happy to know the animals would be rescued and kept alive, although I was quite upset about the damages the animals caused. I gladly reached for my checkbook and paid a little over half of the bill to assure I could retain his services. Before he left, he was back on the roof setting cages to trap the animals. The company checked the cages daily to be humane, and removed the traps on the weekend because they would not be coming to check them. The company trapped then checked to see if there were more animals by placing a temporary removable cover while they kept the traps in place. After making sure the animals were gone, they covered the entrance point permanently and started the clean-up from inside of the unit. In this case, they removed three huge trash bags of torn-up, urine-covered, and sprayed-upon insulation out of the drop ceiling. When they closed off the entrance point, there was a small section that was missed, but the owner of the company is thorough. On the clean-up day, the owner of F&F found a very small opening and covered it immediately. Nice to know that he double checks everything that he does and was honest and upfront about it. (I wouldn't have known...) I had at first considered hiring a local non-professional to assist me instead of Fur & Feathers. Let's see...Costs: traps and food, daily checking, removing the animals, possible rabies or animal attacks, dependability, God knows what else, clean up and removal of all that nasty insulation, material to cover the entrance point, the ability to locate the entrance point.... Geez, I would have had to pay double what I paid Fur and Feathers to do it on my own with a non-professional. (And, anyway, someone not acquainted with wildlife or dealing with working on a roof could have gotten hurt...) I am so happy I went ahead and hired Fur & Feathers. :-) I made the remainder of the payment on the same day of clean-up. I was pleased to have received electronic invoices/payment receipts. The owner kept in contact with me over the phone as the job happened. Total time: 1 week Tue - I called Thu - They came and set traps Fri - Continued with checking traps then removed traps for the weekend and set up temp barrier Mon - checked barrier and closed up entrance Tue - clean up and removal I even have a warranty on work performed. VERY nice!! Reasonable Price Great communications Direct and friendly mannerisms Dependable It was a worry free process. The company took care of everything! Heaven forbid I need wildlife services in the future, but if I do, I will use this company. I am absolutely 100% pleased with services from Fur & Feathers. read more

This is a terrible organization. I echo the sentiments of everyone here in that I wish I had looked at the reviews before contracting Jason for assistance with my Flying Squirrel problem. They sold me mesh for my attic and stopped showing up, won't return calls and essentially walked away with $1600 and I still have those darn things running around up there. I have filed a complaint with BBB and have started legal proceedings. read more

Do not use this service! When I first called he answered and he sent someone over, I had a bat in the house. I thought WOW that was great service. He answered all my test messages followed up with me talked me into an whole house inspection and remediation with a 3 year guarantee for $1500.00. I agreed and they came and said my problem was solved, hooray right! Wrong it is a vacation house and the next time we were up there were bats and a lot of bats! Called, he answered said he would come and he was a no show and never heard from him again. I called several times directly and through his service and texted him and nothing. Jason is not a man of his word and totally ripped us off. I am now working with the CC company to see if I can get my money back. read more

Had them come out to my property in Oneonta they told me the game plan of how to deal with the squirrel issues I was having. after coming out 2 or three weeks squirrels were gone but, they didn't complete the work they stated they would be replacing the 8 feet of aluminum siding and plugging the entry holes. That part never happened so 11 months in to there warranty (18 month)of work they promise I called them multiple times they kept pushing back when they could come out then just putting me on hold and saying the boss would call me back. Here it is 3 months later of trying to contact them and they are still not coming out or calling me back. 500$ I paid and learned to never pay till all services are fully completed. Also don't warranty your work if u have no intentions of fixing your poor work quality. I still have 3 months of the "warranty" and am still not getting called back. read more