This is my second review for Happy Pets, just to say more nice things! Natalia is extremely…read moreprofessional and accommodating. I can finally relax during my time away knowing that my cats will be in the best hands. Natalia is very well experienced with pet care, she cared for my cat who was treated for cancer and needed medicine twice a day with no problems. She is extremely thorough during her first visit, taking notes of everything. She will send the best email updates, also very detailed with a run down of what her visit was like. Also - SHE IS THE BEST AMATEUR PET PHOTOGRAPHER! I'd give her 100 starts if I could! Best sitter - highly recommend

Absolutely amazing. We were here from Los Angeles and enlisted the help of the wonderful Natalia…read moreand Alex to look after our Jack Russell while we took our four year old daughter to some shows. Figaro probably saw more of NYC than we did with Alex and Natalia taking him for frequent walks. He had a great time and was very well looked after and I am a worrying mom who is not easily pleased. But they EXCEEDED my expectations. Highly recommend them (and wish they would come to LA ). All photos taken and sent to me by Happy Pets to ease a worrying Mommy's mind. Very thoughtful!

We had an exceptional experience boarding our cat through Katie's Kitty. She is a timid cat with a…read morelot of fears and some very specific quirks -- like not being able to be left alone overnight -- that past in-home sitters have ignored, leading us to be stressed and upset on trips and our cat even more so. We haven't had a single trip that's gone without major issues because of sitter neglect and lack of care. We decided to try boarding to help with our cat's separation anxiety and we still can't believe how well it went. Communication and expectations were open and clear, and the sitter went above and beyond to make sure our cat felt safe and cared for, even with her timidity and fears. She did so much to ease her anxiety and help her in the stressful situation of unfamiliarity and interrupted routine. It was a dream come true to find someone like this. I was also reassured by concluding a contract with the company, which clearly stipulates all provisions of the boarding and when we'll receive updates/photos, etc. It eased our minds so much compared with past experiences when communication was totally sporadic despite someone living in our home. We will absolutely book through them in the future. Their professionalism and dedication were so appreciated!

DO NOT USE THIS COMPANY. I entrusted Anna B with my two cats and she decided to have another cat in…read morethe home while sitting mine without telling me. As everyone who owns cats already knows, you cannot introduce cats like this. And how did I find out? The cat was in the background of the update photo she sent on night one. I insisted on a full refund and rightfully received it, but have heard absolutely nothing from management (Ed), no apology from Anna B who "didn't know what the big deal was" and got zero responses to my two emails. Very disappointing experience. I cannot speak for other sitters or managers, but based on my experience I'd recommend choosing another boarding company!

We moved back to town after a stint in the Midwest where we adopted our first dog. Coco does not…read morelike the grass-free streets of midtown Manhattan very much but thank goodness for D is for Doggy Hudson Yards! It's so convenient to bring her here when we both need to work and she is happy and content to play. I love receiving random photos on any given day and watching her on the cameras when I am able. I look forward to boarding her there whenever we next leave town.

Loved how caring the staff was. We were able to walk in for a nail trim and the staff was super…read moreattentive and it took less than 15 mins. I would've loved to go back to the work station where they did the trim with my dog (since he recently had surgery), but other than that, I'd say the place is great!

I have been going here a few years now. The service is amazing and the people are even better!read more

Alejandra is a fantastic groomer. Our pup Pepe loves her, and he always looks great. Highly…read morerecommended!

I have been taking my dog, Lily, here since they opened... and now I have two dogs that go to see…read moreRoger and the gang! They're both pretty shy and take a while to warm up to new people... but they don't hesitate or break stride when walking into Puppy Tale Lodge! They prance right in, which eases my mind and tells me just how kindly they are treated. And they have never ever gotten anything but fantastic haircuts. They even seem kind of proud when they leave! They smell amazing, too. I could not recommend them more highly. And Lily and Muffy do, too!

This is a great find on the UESide that's got a super grooming team and you're care and concern for…read moremy blind senior terrier was super appreciated! Mister man looks like his handsome self

I've been using Puppy Loft since my 4 year old Golden was a puppy. I've always had great…read moreexperiences with Nelson and his professional staff. I HIGHLY recommend using Puppy Loft! Mark H

Our dog contracted kennel cough and got a bald patch on his back after we boarded him over 4th of…read moreJuly weekend. As shown in the videos, which were taken within a couple of hours of us picking him up, something is clearly wrong with our dog coughing his lungs out but nobody noticed. There's also a bald patch of skin on his back. When we contacted Puppy Loft about these symptoms- they first said it was because our dog barked a lot and played hard with other dogs, and then said he must have gotten sick that day. I understand that as pet owners group boarding always involves risks of our dogs getting sick, and while the Puppy Loft team are nice people, how they handled it - negligence, refusing to accept any responsibility and brushing things off - was really disappointing.

So thankful our Tiger was in the best hands with Isabel. She understands the needs of cats and…read moreTiger was very well cared for and loved.

I came across Kitty in NYC during late 2022. I was going away on a month-long trip and someone to…read morecare for my Lulu. They did a fantastic job & I have used them ever since. Most recently I had Jean who looked after my ginger boy Oscar Jonesy. She clearly has a way with cats; Oscar was well-taken care of. I knew I had made the right choice!

13 years after posting about having to leave work to pick up my (now long deceased) dog because I…read moreobserved other dogs humping her on the webcam and the people who answered my calls did nothing, the owner, Motty Gutflais, texted me and offered me $50 to delete the review. I found this attempted bribe offensive and disgusting, and I have reported it to Yelp.

I have a 7 year old Maltipoo and after my previous groomer moved, I was ambivalent to find a new…read moregroomer that was going to be as detail-oriented, meticulous and gentle with Lucy. Can say without hesitation the groomer at the 22nd street location gave my dog the best groom possibly ever. That says a lot after paying top dollar for grooming in Manhattan going on 8 years. I'm reluctant to give this business a 5-star review after scheduling was easy, quick and the accommodated to my wacky schedule but this business deserves it and have a new loyal customer with Lucy and me.

Cannot be more thankful for this place today! I desperately needed a daycare for my cat while my…read moreapartment was being preventively sprayed with pesticides and thought me taking him to get groomed would do the trick but I was not allowed to leave him at the groomers. I called paws in Chelsea in a desperate time of need and happened to be down the block and they were life savers! They told me to bring him in immediately and were able to keep him occupied for a few hours for an amazing price. I cannot thank them enough for their graciousness and being so kind to my nervous and frightened kitty. Not many places take cats and was so grateful for their help and hospitality.

We boarded our dog for four nights at Paws in Chelsea while we were on vacation. We received a call…read moreone morning from one of the staff members who were concerned with a bleeding wound found on our dog and suggested an immediate visit to the vet. The veterinarian found the cause of wound to be inconclusive but did confirm it seemed to be (recently) environmental and not self-inflicted (as our dog could not personally reach that area on her body). They did not rule out another dog attacking ours but said that was most likely not the cause. The fact is that we dropped our healthy, clean dog off in good condition and she left with a serious, visible wound as the pictures show - this was not there prior to the drop off and it's quite frankly insane and offensive that was up for debate by Paws of Chelsea. I'm giving two stars as the staff was professional and communicative in handling this issue, on the way to the veterinarian. However, there was zero accountability on their part and we were met with excuses and blame. Paws of Chelsea did give us one free night of boarding which was appreciated but was not nearly as much as we had to spend on an extremely expensive vet bill and the discomfort our dog suffered. Based on reading other reviews and how the owner chooses to respond, I do not suggest this place for boarding. If someone is choosing to board, I HIGHLY suggest doing a full examination with pictures, before dropping off your dog and signing their waiver.

They did not even have the courtesy to acknowledge my request for a daily dog walker. I even wrote…read moreback letting them know how very inconsiderate that was, ESPECIALLY given my circumstances , STILL NO REPLY! Just extremely unprofessional and rude!

From the owner: We offer free Pup Bus pick up for all clients! We will pick up and drop offer your pups for doggy…read moreplaygroup.