This has been the most frustrating furniture order I've ever had. It's been a month since I placed…read moremy order and I still don't have a chair or even information on my order. I placed an order on April 18 and received a notification that my order was received and updates were to come when the order cleared my card. After about 10 days I checked and the pending order on my card disappeared without notice (the card is fine, I use it daily). I called about the order and received a text back that they would take a look. It's now been 16 days since they said that and I have followed up multiple times and haven't heard back. What a waste of time. I recommended this place to a friend because after seeing the positive reviews on here and Yelp I was sure the experience would be positive but don't be fooled. They are extremely uncommunicative.

So glad I found OHR, the salesperson was really helpful and I found a great comfortable chair, for…read moremuch less than retail price. It was delivered really quickly too which is convenient

Run a mile from this company. They simply do not care about customer loyalty or service any more…read more They only care about customer $$$, unless you are a big gun in town. When I contacted Stargel to schedule the Periodic Maintenance on our 1-year old allegedly refurbished (by them) copier/scanner/printer, they quoted nearly $4,000, which is only $1500-$1800 less than the actual purchase price of 1 year ago. Really? Isn't that like the Dodge dealership saying the periodic maintenance on my truck is 75% of the purchase price, because the engine and transmission have to be replaced after a year? Makes no sense. We had been assured prior to purchase that all moving parts had been replaced and that the machine would work like new. It begs the questions: what kind of shoddy parts did they use in the rebuild that all of the parts have to be replaced after only a year of use by a small company? Or was the rebuild not done as advertised? When we upgraded/updated to this copier/scanner/printer last year, we gathered quotes and ultimately narrowed them all down to two. Our final decision hinged on what we thought was a strong, established relationship of 10+ years with Stargel. To our regret, we chose their quote above their competitor's. During this experience, we also learned one of their best techs has left Stargel after many years with the company. Could this be another warning sign of a disintegrating corporate attitude both within the company and without? In short, it seems that if you do not want or are not able to pay their exorbitant monthly maintenance contract, their response is simple - pay for the machine all over again less a small percentage when maintenance is all that is actually needed, not a full rebuild. Apparently, in their minds, customer loyalty goes one way - from the customer to them, and there better be plenty of customer $$$ to go with it.

Fantastic service, top of the line equipment and very friendly.read more

Must mention by name, Rowan R. was OUTSTANDING! go see this guy for all your furniture needs. Not…read moreonly provided excellent customer service, but provided what I see is missing in a lot of sales people these days is "Attention to Detail'. He listened and made sure my purchase needs were satisfied (even after the sale when I had additional questions). You can sit down and have a conservation with Rowan and he will listen and do his very best to accommodate you to what your furniture needs are. He will take the extra time & effort to "make it happen". Great selection, reasonable prices, friendly staff. 5 stars!!!

Excellent option when looking for furniture! I just got divorced and had to furnish an entire…read moretwo-bedroom apartment quickly. Rowan at the Kempwood location was extremely helpful. He walked me through the options and helped me pick out several items. The package for everything was extremely reasonable and they have been a delight to work with, from selection to delivery. I even had an issue and they resolved to my complete satisfaction immediately. Kudos to Rowan, Bob, and their manager Tatum. I highly recommend this group to anyone looking for furniture.

I recently purchased some office furniture from Alex and I was very pleased with the furniture and…read moretransaction! I had called him the day before I visited, before to determine if he had any of the items that I was looking for. Although some had sold before I arrived, he still had a good selection of inventory, and his prices were very reasonable. Alex was very professional, helpful and pleasant to work with! JH Houston

I buy from Alex all of the time; they have excellent customer service and great prices. I would…read morerecommend them for buying preloved office furniture, they are great!