READ THIS REVIEW IT WILL SAVE YOU MONEY AND FRUSTRATION!!!
First I am going to start off by saying this company is so unprofessional it is not even funny. I understand holiday weekends are busy times for businesses but that is what keeps your business going! If you do not want to help customers then don't have a business. Here is what happened...
We look around online to find a good deal on a bounce house. Found a good one from this company. Followed the instructions online and picked a bounce house and a time frame for them to deliver it.. no biggie right... oh and we PRE-PAID for it, $189.00 for the bounce house and the $25.00 delivery charge, which oh by the way, our location was on their drop down box option for delivery. So a few days later I receive this e-mail...
________________________________________________________________________
I am looking at the reservation that you placed online. The 3rd of May is a very busy day (we are already turning away people for that date). The times of your rental is 10 to 4. You put an early as 9:30 time for delivery. This won't work. Your location is far out for us. For me to be able to attempt to schedule this, I will need a delivery time for as early as 7 am the day of the event (or even possibly a delivery the day before if going into a backyard or other type of secure location.)
Please let me know if these are options or if I need to cancel the reservation.
Sorry for the inconvenience.
John
www.funbounce.com
________________________________________________________________________
So you are telling me that I am too far.. which by the way, Coronado is only 15-20 minutes from El Cajon, and you allow my location under your delivery option and charge $25.00 extra dollars to deliver here.. BUT IT'S TOO FAR. Then its a busy day... well maybe keep an inventory of your items and if they are not available annotate that on your website. Do not give the customer options if you are not going to allow them to pick a delivery time or the item they want which is allowed on your site. If the site is just options,,, then do not charge customers when they are reserving equipment.
So after we get this e-mail my boyfriend calls the company to work out another option. Which should have been something the company did if they knew how to run a business but I guess e-mail is their form of communication. So he let them know that 08:30 would work if that was ok for the drop off and attempted to negotiate with the company.
Thinking that things were all fine and worked out, I get this e-mail below and my boyfriend tells me his card was refunded. They clearly did not try to work things out with us, they threw away good business and basically crapped all over their customer!!!! I have many colorful words I would say about this company but I will use my energy in finding a company that deserves our business because this company is GARBAGE!!! Here are the final wonderful e-mail I received. Which oh by the way I was at work all day and never even spoke with this person.
_______________________________________________________________________
I cant believe you were threatening me or implying it when all I was doing is giving you a heads up that your times were possibly creating a situation due to your distance. In all my years I have never been treated this way and I don't deserve that attitude. Other companies would just call the day before or the day of and you would be stuck last minute looking for something.
An online reservation system is no more than a holding service. The computer shows you what is available and allows for it to be reserved. It is not a guarantee until we have received it and processed it. If a 100 people put in an order for a 7 am start time do you think we have the ability to complete those orders? No, and therefore it is not valid until we confirm by our office staff.
As for cancellation policy, there is one section I saw right away and it reads:
Our Policies
Safety is our primary concern. With that in mind, FunBounce reserves the right to cancel any reservation that, in the opinion of the Fun Bounce representative, it deems a danger or jeopardizes safety in any way.
Having our driver have to race to fit your delivery into a 30 minute window definitely qualifies as a possible safety violation depending on how the schedule is.
Since I do have the option to cancel, I am going to be true to my word and see how the schedule is. If I determine that it is not able to be completed in a safe and timely manner then I will have no choice but to cancel and refund your deposit. The amount of time it takes for a refund is unknown since we do not have control over the refund times.
If this is not acceptable to you, I have the authorization to allow you to cancel as well upon receipt of this email without penalty of cancellation fees.
Sincerely,
John
funbounce.com read more