The people who are in control of billing are absolute theives. On my final bill I was told that I…read moreowed $40+ and asked if I could use credit card to pay it. All my previous payments were through chequing account. Then I find out that they made another charge to my credit card and told me that they did this because it was on my account. They did this without my authorization or notifying me. I told them that they need to reverse this charge but they say they cant. The director of operations was suppose to call me back and never did. Don't do business with this group of theives.

Before Telus and Shaw were internet providers, Nucleus had a modest dial in service to connect…read moreusers to email and the text based web. Now over twenty years later Calgary's first ISP still provides top notch service with accessible internet at an accessible rate. When I signed up for a year of service I had to visit their office to pick up the free modem rental. I was delighted when the receptionist called for someone to bring me the paperwork and was met with a polite representative that shook my hand. Followup phone calls have been equally pleasant and personable. Unlike call center drones the staff at Nucleus have a real relationship with their customers and treat them better than billing numbers. I really appreciate this seldom seen type of service in such a competitively priced market! The internet service in itself has been fast and ultra reliable. Their basic service is less expensive than Telus and Shaw!

I ordered a new phone online...however I can't figure out how to place the sim card so I went to…read morethe Roger's store in this location since it's convenient at the time... Ash was the one who helped me and very satisfied very knowledgeable.. I would definitely go there in the future...

I have an invoice from them however it has no description what its for after hours and days of…read morecalling they told me I'm not authorized on the account. That person has been gone for four years and they can't talk to me but want me to pay an invoice they won't explain. I guess some where in the future if they want payment they will explain.

very disappointed billing me for a modeom you lost in your ware house. You and Freedom moblie suck…read morehope you phone plans arent as shitty as your internet.

Worse customer service. They overcharged me, waited an hour to talk to someone, the guy barely…read morespeak English and had no idea what the hell i was talking about. Ugh!!!!

Shaw made it right with me 100%. One star off for the fact the service was really poor while i had…read moreit and the fact i had to go through CCTS to get my money back

The acreage I live on has limited options for high speed internet: satellite, and Platinum…read moreCommunications. No DSL or cable is available. I've read a lot of bad reviews for the satellite services out there, typically due to them being massively oversold, and way slower than advertised. And while I go with Bell Satellite TV, and they DO offer satellite internet, they DON'T in all parts of the country (including mine). So that being said, I've gone with Platinum for several years now. In my area, Platinum is a wireless network that relies on line of sight between your house mounted dish, and one of their towers. I maybe was sceptical of this setup at first, but it's been surprisingly solid and reliable almost all the time. However.... as good as Platinum once was (and it was great), it too now seems to be massively oversold. I guess they can't say no to a sale, and because of that, the download speeds I'm getting are absolutely horrible. You can see the Speed test photo I uploaded for evidence of how bad it can be (.09 mbs). But rest assured, .25 mbs during prime time is about it. Sometimes I think I'm on dial up. And forget about streaming a movie! I download movies overnight for viewing the next day... Anyhow... Platinum was once good, and they may be good again if they can find a balance between sales, and network performance. In the mean time, I'm waiting for other options. Platinum: it's only a matter of time before better options take over, so figure it out, before you are obsolete.

As per the other reviews, since Platinum has taken over EFirehose they have forgotten that they…read morehave customers. 27 hours of downtime over the past 5 days, 5 separate calls to technical support with a phone message and not one reply. Sales and all other numbers do not pick up either so I think that they may be close to closing if there are no employees that can answer a call. Corporate support (we are a corporate client) actually just rings, no VM no hold no nothing.

Was just chatting with freedom mobile. I have noticed that quite often when in the home area that…read moremy phone goes into roaming. All they could say is that I should look at upgrading to a higher priced plan. I would like to be covered in the area you say I will be covered or say to the customer...we have crappy coverage even in the home area so expect roaming charges..... Part of the convo.... As per our coverage map however "The Freedom Mobile coverage area is an approximation of the actual wireless service available and is subject to change. The quality of voice and data service while within Freedom Mobile's 'Home' and 'Variable' network coverage area may vary when indoors and due to terrain, foliage, device capabilities, technical capacity, or weather conditions. Freedom Mobile cannot guarantee service availability." https://www.freedommobile.ca/network-and-coverage/coverage We cannot guarantee that your plan will not have away charges if you do not have full away coverage in the plan, the pay-per-usage of your data is valid and we don't provide credit for that. We have in-market plans that are similar costs monthly that have more data and included Away data, we would recommend to consider the plan change if you are unhappy with the pay-per-use costs of the National away data. -S.C I expect coverage in my home area period. You need to have a large warning that you may be charged roaming when you are in the middle of your home area. Crappy coverage if you can't even do that.

This is what I wrote to freedom mobile after months of problems and then responding to my…read morecomplaints If you checked my account you would have noticed that since 2 days before Christmas I have been calling 611 and the of level 2 troubleshooting number to try to get things resolved I've learned more about how to trouble shoot my phone that your couple if statements would have even touched on WOW When dealing with customers please check to see why they are saying what they are saying I myself have nothing good to say about Freedom mobile support or now Shaw. I used to love Shaw Customer service is a big deal to me and I go out of my way with my customers in trying to help them and showing them that I am there for them Right now I do not deal that SHAW or Freedom mobile do the same as sorry no one has once called me to see if after months and months of me wasting my time calling for help - that is my phone working properly The answer is no - but my conversation with the help desk today and yesterday where very good days as they seemed to care But thank you for finding the information you found but PLEASE do you really think after 6 months I would not have done those very basic things you asked me to do A Freedom Mobile customer that only wants a working phone network Sent from my iPhone

Great experience overall. The speeds are great, same upload and download speeds help, especially…read moreat work. The customer service was awesome, whenever I had an issue they were quick to fix it. I would recommend them for sure, it is nice dealing with a smaller company where you're not a number.

From the owner: Looking for business only internet?read more

#109: I know how thrilled anyone is to go to a mobile phone store in North America because you know…read moreyou will just get (insert term of endearment here) over. They always try to oversell on accessories for the new phone you were forced to buy that you did not need or want. Then, the plans, where does it end? It's an evil necessity; nothing like the experience I've had with Virgin Mobile, T-mobile, 3, Comviq in Europe which are more pay-as-you-go friendly (with great flexible, inexpensive plans). That in mind, I recently visited the Chinook Centre location of Virgin Mobile (which runs on the Bell GSM Network in Canada as opposed to the Sprint CDMA Network in the US) to inquire about a plan for my Samsung Galaxy Note 10.1 2014 Edition SM-P605 Phablet. As it is, I use ROGERS voice/data, etc. for my Note 3 SM-N9005 since it's a corporate account but I was looking to have another account with a non-ROGERS provider to allow maximum coverage when I travel throughout Canada. The representative recommended just using a data plan to augment the corporate account since I can still use Skype or other voip apps on my devices. He was very thorough in explaining the month-to-month plan and it's tiered cost. The process took less than 10 minutes. Within 10 minutes of that, I had service on my phablet. It's almost like Virgin Mobile think it's not in North America or something. The experience is similar to what I receive in Europe. I'm not sure if we are allowed to mention specific people but the male representative whose name starts with an M is very knowledge and friendly. Is that TMI? OMG, LOL. Sorry, I was texting when I typing this review. You can visit this stores site information, http://www.virginmobile.ca/en/support/find-a-store.html?V=on&itcid=NAV:69

Shout out to today's, (Thursday, May 3), South Centre Virgin Mobile Guys at Kiosk. You two were…read morestellar under fire and complicated, agitated circumstances ... all due to the worst customer service on the planet from Best Buy. Thank you for your patience and graciousness in helping my friend; which led to peaceful and perfect resolution of the situation! You guys raise the bar for Customer Service!!

I had tech espresso replace a laptop screen . I had a black dot in the corner of the screen. They…read more charged me $600 now the screen is flickering. almost 4 weeks after leaving probably 20 calls with them and also on their chat no one has called me back. I spoke with the manager this morning and he was rude with me saying that the machine could not be repaired. He hung the phone up. I spent $600. He could've communicated with me and told me that he was unable to repair the machine properly but did decided not to communicate. I definitely would highly not recommend this company to anyone.

I had an issue with screen on teams. Tech Expresso schedule a return visit right very happy with…read moretier service