I am so upset. I took my 16 y.o. cat for a wellness check up in summer '24. Dr. Ali just did a…read morequick visual check & didn't do bloodwork. Now he is dead from kidney failure. I feel like I completely let him down. Unfortunately bloodwork didn't cross my mind. Isn't that the vet's responsibility? I don't intend to return.

The staff is so kind and Dr. Ali is great. They really do care about pets! The exams aren't rushed…read moreand they provide the best solutions and options.

Knowledgeable and kind staff will keep me going to Dr. England. I fully appreciate no frills or…read morenonsense. Best advice was to keep my kid's weight and teeth healthy and we'll all be happy.

AMAZING STAFF AND VET! He was kind and informative and he will definitely continue to take care of…read moreour baby boy!

The team was AMAZING! The receptionist was clearly on phone dealing with an emergency and was still…read moreable to give me eye contact and tell me she will be right with me. Dr. Faichnie and her team didn't push additional services as they knew we may not be able to keep the kitten that found us and made everything much more comforting. Jessica (cashier) is HILARIOUS! My daughter and her discussed about cats while I finished my payment. The team at the DeSoto location provided EXCEPTIONAL customer service!

They have been my granddogs' vet for several years. We're…read morealways greeted with patience and kindness. If I have ever had a concern, I brought to Amy, their office manager; and, she has always handled it in a professional manner. One of fur babies hind legs are so weak; and, when I saw they got a "contraption" to assist him getting to his kennel, it brought tears to my eyes. Dr. Tabone is our goat. They will CoachDom and Kodak this weekend, I will try to be quicker with what went well. Office staff is amazing .

I called our own vet & explained our situation. We knew we were facing end of life decisions for…read moreour family pet. The only vet we've used more or less said, "We can squeeze you in tomorrow." This was even after explaining what was happening. The next recommended vet said, "We can see you as soon as Monday." This left us no choice other but to "Google" local options. I chose CityVet because it was close. Our first experience with CityVet in Cedar Hill was one of compassion, understanding, & honesty. They even sent a sympathy card a few weeks later with personal messages from every staff member.

This establishment was very sympathetic when we brought our Prince in. He was having a serious…read moreseizure and difficulties breathing. They gave him a breathing treatment but he looked worn down after the seizure and was no longer able to walk. We had to make the decision to allow him to cross over the rainbow to doggy heaven. The decision was very difficult for me but the staff was very supportive and sympathetic. I was able to love him for 14 great years and we had our favorite treat the night before, strawberries.

Awesome clinic, fast and well run. The vet is very attentive and asks thorough questionsread more

I did have to wait quite a while despite having an appointment. However the quality of the pet care…read morewas excellent. Dr. Dale was very kind and I will definitely recommend her and this clinic.

I love this office so much! They are very caring and transparent with pricing. My dogs have both…read morehad awesome outcomes with this team.

I felt compelled to write this review after I saw what I believe is an unfair review regarding…read moresomeone's 15 year old dog and a procedure. The compassion and love that Dr. Adamson has for my dog is makes my heart swell. I trust her completely with my 14 year old lab. While my heart hurts for someone else losing their family member, I feel it's important to remember it's our decision to make, and to place all blame on one expert and threaten to sue will not bring anyone peace. Just this week I had to make the difficult decision to put my 14 year old lab to rest. Dr. Adamson laid out the facts and gave me the knowledge I needed to make a decision on my senior dog. We have been seeing Dr. Adamson for years. Her warm comforting hugs and kindness are what make her shine. She 100 percent knows her stuff and I am amazed and what she can recall (without looking through notes) on my dog. Incredible memory. Do not let the negative, emotional review sway you. Every single person cares about our pets and it's on display.

I have called and spoken with people three times about cancelling my membership and have never been…read morehelped or called back or contacted again. Just got charged for another month after working on cancelling my membership for 2.5 weeks now. I just called and was once again told I would be contacted back. If someone actually ever returns my call so I can cancel my membership I will update this review but I'm close to calling my bank at this point. Starting to feel untrustworthy to me and I would not recommend getting a membership with them as it seems to be extremely hard to get out of. UPDATE: I got a call back, finally. Apparently the first two requests didnt go through... Updated the rating from my original one star. That being said, the actual single appointment I had with them 4.5 months ago was great, even though the pricing was a litttttle high and I found the Dr. to be somewhat condescending. Its what I come to expect from at home services though, its not going to be the same price as a clinic.

Do not return phone calls so it's pretty much useless if you need in home vet care. Don't waste…read moreyour time. Try Bkuesky it takes a week to get in but the vets are great.

Ridiculous prices. Penny Paws is a joke. I had an office visit to see about a dogs teeth, that's…read moreit. $148.00 later and I had toenails trimmed for a 6.5 dog and they charged me $27.50. A biohazard waste fee of $7.00 because they took his temperature. Exam was $63.00 two meds one for pain which did not need for $25.37 and $25.50 for an antibiotic. If thats affordable for you then ok. The dental is $1581 to $1799. You should know before you go.

Absolutely ridiculous! They need to change their name to…read moreoverpriced paws. I have some stray cats around here and just wanted to get them fixed. Normally I've paid less than $80 for my own. The poor employee even said the price they charge is outrageous. She said the vet would want to run all kinds of tests on the cats before fixing them and it would be around $500 per cat. Yes, $500. For strays. I actually found a place in Arlington and paid $45 for the females and $30 for the males. Avoid this scam of a vet.

I took my senior dog in a few times because I knew he was sick, and I couldn't figure out what was…read morewrong. The vets here didn't give lots of information; they just thought maybe he ate something bad. I knew he was sick and I told them my thoughts. When my dog started getting more sick, I took him to a different Banfield. They instantly put him on medicine. Two weeks later, he was paralyzed in his back legs because he had a massive tumor pressing up against the spine. We said goodbye to our sweet boy. If this Banfield took the time to assess my dog and not rush to get him out the door, maybe I could have given him pain medicine or done something to help him. I knew he was sick, but the vets didn't hear me out.

Dr truyen is a great veterinarian and took good care of my dog Popeye, we always receive good care…read moreI highly recommend them. Thank you to all staff we appreciate all you do

I have a Jack Russell that was born deaf and he requires some special handling. We started with…read moreGully after another popular local vet was not caring for him the way I thought they should. Being fully transparent, he is kind of a jerk and runs our home but mostly well behaved and very well trained outside of the house. I'm really the only one that loves him and he's truly my soul mutt. I cannot describe the absolute JOY it brings me to walk into the vet and hear them yell his name with excitement that he is there. We visit often for allergies and anxiety so they do know us. He is so well loved and cared for. They also never push unnecessary treatments and always give me options. I cannot recommend them enough.

Competent, loving, and compassionate care. So thankful to have found this office for our beloved…read moreDiva. The kindness shown while caring for our vet for the past few years and during our time of loss is appreciated and will never be forgotten.