The staff is so kind and Dr. Ali is great. They really do care about pets! The exams aren't rushed…read moreand they provide the best solutions and options.

I am so upset. I took my 16 y.o. cat for a wellness check up in summer '24. Dr. Ali just did a…read morequick visual check & didn't do bloodwork. Now he is dead from kidney failure. I feel like I completely let him down. Unfortunately bloodwork didn't cross my mind. Isn't that the vet's responsibility? I don't intend to return.

Knowledgeable and kind staff will keep me going to Dr. England. I fully appreciate no frills or…read morenonsense. Best advice was to keep my kid's weight and teeth healthy and we'll all be happy.

AMAZING STAFF AND VET! He was kind and informative and he will definitely continue to take care of…read moreour baby boy!

[BOOK WITH DR.BROWN]…read more Where do I begin?.. [BOOK WITH DR. BROWN] (Part (1/2) In January of 2020, post-corona and the world's changes and daily challenges, I adopted my new 2-year old Chocolate Chihuahua in the photos, his name is Jaxon. My cousin rescued a yellow Corgi-Lab mix named Cooper. I adopted him from the SPCA and he came with a pamphlet, included in that was a complimentary exam in the first 10 days. Reached out to VCA Desoto Animal Hospital--Excellent service, great scheduling and got everything set up for my furbaby. Fast forward...Arrived for his appointment, Jaxon & I were still becoming acquainted and I was unaware of this small dog with this "Small-Dog Syndrome" or should I say big-dog bark that is. It became annoying and very disturbing, the wonderful Receptionist/Vet Tech I believe named Alexis, helped me calm him down and get him out of hindsight. Well put she said,"Out of sight, out of mind." I've never forgot that and it's worked every time since then! GO ALEXIS!! We continue the appointment and our Doctor entered the room after a few minutes (very expeditious), who so happened to be the AMAZING Dr. Brown. We were so BLESSED with Dr. Caroline Brown who entered the room. My cousin and I are African-American. In addition to that, color has never been an issue for me. I only care about the heart, respect, integrity and personality. We quickly picked up on our Caucasian vet, who is Dr. Brown, also only concerned herself with those same things. Furthermore, I was shocked by her warm-personality and positive energy. Her love for animals, transparency, willingness and knowledge had surpassed my expectations. Dr. Brown sat on the floor and got to know our pets, did the exam and literally answered every single question and addressed every concern that was presented to her, no frustration, no lack of professionalism. She even gave us copies of great and valuable information and resources. We learned quickly why Dr. Brown is always booked and how great she really is!!! Also, my furbaby has had a few scares and incidents and the VCA Desoto Hospital staff are great per usual. But in those cases, Alexis & Dr. Browns swiftness and great team work and initiative truly made all the difference. They continued to reassure me that he will be ok, what we can do as economical as possible. What I truly love is that they're not money-hungry or driven. Prices can be a bit Astronomical but it's rare and THEY WORK WITH YOU! The pets come first! Update: Jaxon is ok and I'm beyond grateful. I adopted my new furbaby Dakota (8 Week Pomeranian). Dakota had been doing so well the last 10 days I had her. To make long story short, on the 11th day as I was working remotely, I noticed that Dakota was different. By different I mean, lethargic, low-energy level, took her to a local vet because Dr. Brown was off and she tested positive for Parvo. Because she only weighs (2) lbs. the local vet recommended taking her to an Emergency Hospital. I did that and the Vet who called me informed that I would be looking at the cost of $3000-to most likely $5000 if not more by time it was her time to be discharged. Flat out, I understand pet care can be expensive but my head began literally spinning, stress went through the roof. I reached back out to my favorite VCA DESOTO ANIMAL HOSPITAL and spoke with Alexis. Alexis was VERY helpful, diligent and assertive with my urgent matter. Asked around, reached out, got some answers and helped me with an economical solution for my baby. One even my favorite Vet Dr. Brown also agreed with. Alexis has always been a friendly face, funny, helpful, kind, joyous and present. She is always overworking, overexerting herself and treating people the way she would want to be treated. I've noticed that within my appointments and chats with her and her interactions with other services, Doctors and pet-parents!! Lastly, I ended up keeping my baby at the emergency clinic due to her weight and she did well. Following day to her immediately to Dr. Brown. She was kind enough and able to get Dakota in. They were so swift when Dakota arrived. I was given updates, multiple calls, honest news, optimism and affordable care. SHE WAS TRULY IN THE BEST CARE. Dakota is now home, recovering, doing well and hasn't skipped a beat. It was super refreshing to not only know that my baby is in good hands with everyone there but that my Vet, Dr. Brown doesn't see color, rich or poor, black or white, easy or hard but solutions, positivity and ensures what needs to be done is done!!! VCA DESOTO ANIMAL HOSPITAL is the place to go. Everyone has always been pleasant and wonderful but OH MY, My furbabies & I will FOREVER be indebted to Alexis & Dr. Brown. FOREVER GRATEFUL. I can tell you one thing for sure and two things for certain, VCA Desoto Animal Hospital has great team work but also made a wonderful decision with their hiring process. Especially with Alexis & Dr. Brown, etc.

The receptionist was rude and unhelpful. Will not be going strictly because of her. I asked a few…read morequestions that she didn't have the answer to nor understood them to answer. Then got an attitude with me. Ran off a good customer.

I recommend that you GO SOME PLACE ELSE!! They over charge for meds and service. I tried to save a…read morefew bucks by ordering online and was told that this vet refuses to verify the meds. You lost ANOTHER customer and all future business. Screwing your patrons is never a great idea.

This establishment was very sympathetic when we brought our Prince in. He was having a serious…read moreseizure and difficulties breathing. They gave him a breathing treatment but he looked worn down after the seizure and was no longer able to walk. We had to make the decision to allow him to cross over the rainbow to doggy heaven. The decision was very difficult for me but the staff was very supportive and sympathetic. I was able to love him for 14 great years and we had our favorite treat the night before, strawberries.

Awesome clinic, fast and well run. The vet is very attentive and asks thorough questionsread more

Great experience. Very helpful staff. Me & Russia thank you. I will definitely go back.read more

I take all of my pets to Metro paws everybody there is super sweet and very helpful and all of my…read morepets love them... they really go out of their way to help and to let you know that they understand your situation I will always take my babies there

I felt compelled to write this review after I saw what I believe is an unfair review regarding…read moresomeone's 15 year old dog and a procedure. The compassion and love that Dr. Adamson has for my dog is makes my heart swell. I trust her completely with my 14 year old lab. While my heart hurts for someone else losing their family member, I feel it's important to remember it's our decision to make, and to place all blame on one expert and threaten to sue will not bring anyone peace. Just this week I had to make the difficult decision to put my 14 year old lab to rest. Dr. Adamson laid out the facts and gave me the knowledge I needed to make a decision on my senior dog. We have been seeing Dr. Adamson for years. Her warm comforting hugs and kindness are what make her shine. She 100 percent knows her stuff and I am amazed and what she can recall (without looking through notes) on my dog. Incredible memory. Do not let the negative, emotional review sway you. Every single person cares about our pets and it's on display.

I have called and spoken with people three times about cancelling my membership and have never been…read morehelped or called back or contacted again. Just got charged for another month after working on cancelling my membership for 2.5 weeks now. I just called and was once again told I would be contacted back. If someone actually ever returns my call so I can cancel my membership I will update this review but I'm close to calling my bank at this point. Starting to feel untrustworthy to me and I would not recommend getting a membership with them as it seems to be extremely hard to get out of. UPDATE: I got a call back, finally. Apparently the first two requests didnt go through... Updated the rating from my original one star. That being said, the actual single appointment I had with them 4.5 months ago was great, even though the pricing was a litttttle high and I found the Dr. to be somewhat condescending. Its what I come to expect from at home services though, its not going to be the same price as a clinic.

They are no longer in business. No notifications. Nothing…read more A real challange to get pet records.

Ridiculous prices. Penny Paws is a joke. I had an office visit to see about a dogs teeth, that's…read moreit. $148.00 later and I had toenails trimmed for a 6.5 dog and they charged me $27.50. A biohazard waste fee of $7.00 because they took his temperature. Exam was $63.00 two meds one for pain which did not need for $25.37 and $25.50 for an antibiotic. If thats affordable for you then ok. The dental is $1581 to $1799. You should know before you go.

Absolutely ridiculous! They need to change their name to…read moreoverpriced paws. I have some stray cats around here and just wanted to get them fixed. Normally I've paid less than $80 for my own. The poor employee even said the price they charge is outrageous. She said the vet would want to run all kinds of tests on the cats before fixing them and it would be around $500 per cat. Yes, $500. For strays. I actually found a place in Arlington and paid $45 for the females and $30 for the males. Avoid this scam of a vet.

I took my senior dog in a few times because I knew he was sick, and I couldn't figure out what was…read morewrong. The vets here didn't give lots of information; they just thought maybe he ate something bad. I knew he was sick and I told them my thoughts. When my dog started getting more sick, I took him to a different Banfield. They instantly put him on medicine. Two weeks later, he was paralyzed in his back legs because he had a massive tumor pressing up against the spine. We said goodbye to our sweet boy. If this Banfield took the time to assess my dog and not rush to get him out the door, maybe I could have given him pain medicine or done something to help him. I knew he was sick, but the vets didn't hear me out.

Dr truyen is a great veterinarian and took good care of my dog Popeye, we always receive good care…read moreI highly recommend them. Thank you to all staff we appreciate all you do

I have a Jack Russell that was born deaf and he requires some special handling. We started with…read moreGully after another popular local vet was not caring for him the way I thought they should. Being fully transparent, he is kind of a jerk and runs our home but mostly well behaved and very well trained outside of the house. I'm really the only one that loves him and he's truly my soul mutt. I cannot describe the absolute JOY it brings me to walk into the vet and hear them yell his name with excitement that he is there. We visit often for allergies and anxiety so they do know us. He is so well loved and cared for. They also never push unnecessary treatments and always give me options. I cannot recommend them enough.

Competent, loving, and compassionate care. So thankful to have found this office for our beloved…read moreDiva. The kindness shown while caring for our vet for the past few years and during our time of loss is appreciated and will never be forgotten.