They used to be a good clinic to go to. Since they hired the new receptionists and other staff,…read morethey have become a real pain to deal with. They judge you and act like they care but won't do anything for the patients they have been seen at their clinic for over 20 years. And thats before you even get to speak to the dr or nurses. The dr and nursing staff are rude if they think your looking for a prescription (especially pain relief) and will deny everything you say while acting like theyre listening to your concerns. Truly sad such a good clinic has went to such shit because of a few poor hires.

My family (myself, husband, and three kids) have all received top-notch care at the Lodi Medical…read moreClinic -- Dr. Podien, in particular, handles his practice like an "old fashioned" physican which means he calls you back himself when you have a question, as well as to check on you if you've been ill, etc. Karen Meng and Dr. Krey have also given us fantastic care.

I had 2 hip replacements there and received excellent care both times. Everyone was professional…read moreand kind. I and several relatives have had procedures at other lge. hospitals and the care at Sauk Prairie is by far the best. They must have a great HR Dept., they seem to hire the best. And no, I'm not on the payroll. If I see good service/care I give reviews.

The entire staff is very nice, friendly, and compassionate. I was in and out of Urgent Care in just…read moreover an hour. If you need an Urgent Care or ER in this area SP Hospital is the very best!

These people are the most unbelievable, compassionate, caring giving people I have ever met. They…read morejust helped my mom through her final weeks at her memory care, and they are better by far than the help she had there and the other homes nothing about her memory care because they are one of the best but none of them have the love and compassion of the Agrace team. They also admitted my dad into their facility in Fitchburg his last week and the care and bed side manner again was unbelievable. I don't know how these people do it. They are the strongest and caring individuals. I can't say enough. Thanks, you to the Agrace team you're the best Sincerely, Dustin Pauls

My brother had colon cancer. 15 inches were removed. 18 of 26 lymph nodes that were removed had…read morecancer. He underwent 2 rounds of chemo. Then they stopped for about a year. He moved from appleton to mauston. I bugged him to get checked out to see if cancer had returned. We had UW -Health docs. The oncologists were great. The cancer had spread to lymph nodes . More chemo, then a brief pause between rounds. Meanwhile he gets pneumonia and gets an antibiotic from mile bluff medical ctr. The leftover chemo in his system reacts with antibiotic as best they can tell. Shuts down his his kidneys and liver. He is unresponsive for 24 hours. The hospital puts him on comfort care as they expect him to pass within a day or two. He wakes up. Makes a miraculous recovery that stuns the UW liver and kidney docs. He spent a month in hospital and couple months in rehab. His kidney and liver numbers improve to near normal but liver and kidney docs warn full recovery of those organs could take months or years. He finally goes home. MRI says cancer has moved into lungs but still very small. We see oncologist who is hopeful he can still be okay for awhile but recommends we activate hospice for when the time comes. Unfortunately, we did not understand what that means SO LISTEN CAREFULLY BEFORE YOU PUT SOMEONE IN HOSPICE THAT ISNT IN IMMEDIATE THREAT OF DYING! My brother had gone home from rehab. Was getting stronger, walking more. We had plans. He wanted to go to waterpark, boating, and work on a bus he was converting to a camper. But hospice took over his medical care. CONPLETELY! Two hospice docs that had never seen my brother started deciding what his medicines were going forward. My brother has had problems with blood clots in his legs. They tried to take him off blood thinner. I said NO WAY and explained he would get blood clot. They changed other meds. Their goal was different than ours. Ours was to continue to get him stronger so he could have some quality time. Agrace's goal was to make him comfortable prior to dying. They took him off NORCO for pain and put him on 15mg morphine twice a day which basically knocked him out sleeping too much. I complained. They said cut pills in half and take as needed so he takes 7.5 every 4-6 hours. In a 2 week period he went downhill rapidly, his previously damaged kidneys and liver shut down. He gained 20 pounds of fluid in less than two weeks. I talked to the nurse that had been seeing him a few times per week about his liver and kidney damage from a few months earlier. "Oh we didn't know about that". Really? His extensive medical records weren't transferred to you or your two docs didn't bother to read them. SO KNOW THAT THEIR GOAL IS TO EASE THEM TOWARDS DEATH NOT KEEP THEM ALIVE. They canceled his liver doctor appointment that he had. They don't want him seeing any other doctors. They don't want any blood work done. It's just make sure they have no pain even if that is causing them to die early. I blame myself because I didn't know that that's what being in hospice meant the liver doctor said it would make things easier when the time came because he was already would already be enrolled and somebody would be checking on them on a weekly basis. He didn't say that they would completely take over his care not wanting to see other doctors not want to do any Bloodwork and would switch them to morphine which I believe shut down his already damaged liver and kidneys that hadn't fully recovered even though the numbers looked good full recovery was supposed to take six months to a year or more. He had time left. The cancer was not wildly out of control at that point but the morphine I think ended his life. Would I put him on hospice again knowing what I know? NO FUCKING WAY! His nurse was nice. I think she was a good nurse and she was obviously sad that he passed. So that's my good comment about AGRACE. The bad - two doctors who made decisions about my brothers care without knowing or understanding his complete medical history from the previous few months since last October when he went into the hospital, having reacted from the antibiotic and the chemo. Two doctors who never ever met him or saw him made his decisions. Understand that if you put somebody in hospice, you lose a lot of control over what happens to the person. And I say that because I made his medical appointments for his liver doctor, his oncologist, his primary care doctor they canceled his liver doctor appointment. I'm sure they would've canceled others if they had been on the schedule. Don't put somebody in hospice until they are close to death.

After being in the hospital for 37 days I was very anxious about my next step in recovery. I was…read moreworrying for all the wrong reasons the staff here at encompass have been beyond amazing. I have never felt more comfortable in a rehabilitation facility in my life, you are in amazing hands here at encompass. I don't leave a lot of reviews but I couldn't let it go unsaid that I think everyone should aim to get placed into encompass for any type of rehabilitation. Everyone from the custodians to the big wigs have been extremely motivating and positive and you can tell they genuinely care about you and want to see you recover. Oh and the food is actually really good most of the other reviews I have seen about encompass have been about how bad the food is and they are not true at all!!!

My wife underwent an extensive three-level spinal fusion, with surgery performed from both the…read morefront and back. She did well and was discharged four days later, taking only oral Tylenol. At that point, she could walk only about 40 feet, so she was sent to Encompass Rehab Hospital in Fitchburg for postoperative rehabilitation. They confined her to bed for the first 17 hours, allowing her only to sit (after she complained) in a recliner with no back support. The chair also required considerable force to push back into the reclining position. The following morning, they had her walk down and back along a hallway more than 900 feet long (no exaggeration) just to begin a half-hour physical therapy session. There were multiple PT sessions each day. She rapidly developed a foot drop and excruciating pain. The facility's physician and nurse were interested only in giving her morphine for the pain, without investigating its cause. After this type of surgery, a hematoma is a significant possibility and would represent a surgical emergency prevent permanent nerve damage and muscle loss. At 1:30 a.m. on the third day, I got her out of there and took her to the Meritor ER, where the doctors ordered the appropriate imaging. They treated her for the severe inflammation and pain that had occured because of the excessive activity and recommended we not return to Encompass but to go home and rest. Two weeks later, she remains in great pain controlled with taking narcotics, muscle relaxants, and other medications. Thankfully, her muscle strength is coming back. In what world does it make sense to push a postoperative patient from walking 40 feet one day to nearly half a mile the next!?!? These consequences could easily have been prevented if the facility's staff had communicated with her surgeon, as the ER staff did, or had even bothered to ask my wife about her activity level in the hospital the day before she arrived at Encompass. They may have great physical therapists. Unfortunately, they seem to lack an ounce of common sense!!! Sadly, my wife is still paying the price.

Comfortable facilities and considerate staff, My primary…read moredoctor works out of this facility, I have also had lab tests taken here and therapy visits. Overall I think this is a great clinic, I live on the other side of town but prefer this location and have been coming here for years. Would recommend!

I am a covid long hauler and struggling to find a Dr. that took me serious early on with my…read moresymptoms. I have been working with Dr. Preston M. Stephens and he has been understanding. He is an amazing Dr. I just wanted to give him a shout out for helping me because this has been such a long health journey. The facility is clean, friendly, and welcoming. I suggest getting in early for check in. To the staff at Odana Atrium keep up the amazing work !

My husband has Alzheimers and has been at Karmenta for about 31/2 years. He was sent there from the…read moreVA hospital after a fall. The first thing I remember was waiting for a bed. At first I was peeved cuz they knew we were coming. Turned out the wait was because they had sent a man to Janesville to pick up a special mattress for him as he had a sore on his backside. Janesville was the nearest place to get what was needed for his comfort. Also that first night I found myself surrounded by caring people who understood what we were going thru. Most of those people are still there. The director who was there at the time has now been replaced by Glen. I have to be honest and say that he and I had a few troubles in the beginning, but it was more a lack of communication than anything else. Most recently Glen is responsible for providing my husband with a special wheelchair that keeps his feet up. This was done because my husband does not willing bend his knees. I couldn't be more grateful. Every 6 mos or so I attend a 'care meeting' with his head nurse, and social worker to make sure I am happy with the care he is getting. I feel safe in saying he is getting the best care available outside of private pay, which would be impossible for us. LuAnne R.

Nurse refused to provide my post op pain meds, filed complaint and had the director come talk to me…read moreabout opiod use. Saw the Cnas repeatedly abused, the Director Glen is an arrogant you know what. Loved my main nurse Shirley but that place should be shut down

My family became patients of this facility two years ago and have had a LOT of issues since. There…read moreare a few staff members that are great, however overall I do not feel that Patient Care and Experience are important to the staff at this location. Two years ago three members of our family were given a new diagnosis that required some navigating of the health care system (laws, paperwork, additional appts, etc.) The staff at this facility is often unhelpful in aiding us with questions or navigating our care plan. They do not help patients understand processes, guidelines or care schedule. We've had lost paperwork, missed medications, and more. I've mentioned before that I do not understand our care plan, but no one offers to help talk through it or kindly and patiently explain things to me. I'm often met with curt responses and just dead-end "good luck with that" kind of attitude. I feel that the staff finds me difficult. Im sure. But I'm a mother advocating for my child, and when my healthcare team is not helping me help my child then I will continue to advocate for them. I don't think it's too much to ask for people to tell us if things are coming up due. I understand the staff have limitations and guidelines to follow. However, if you're the type of person looking for healthcare team who are ON YOUR SIDE, who advocate and look out for you, then this is not the facility for you. I've called the patient complaint department before and unfortunately not had any resolution. Another message left today. We will see.

Just about every time I've gone to this clinic I've had a great experience. Dr. Khan is very…read moreunderstanding, kind and knowledgable. I drive about an hour to see her because she's a great primary care provider for routine checkups as well as other medical concerns that come up. I didn't get the same sense of warmth with the NP I saw when Dr. Khan was unavailable though. The receptionists are always very friendly, great parking and the facility is updated and always clean. If you're looking to try out new provider, I highly recommend checking out the Deforest clinic!