I have been going here for years now. My personal experiences have all been positive. Every time…read moreI've been here I've been treated well, and my diagnosis is always been treated properly. I would recommend to anybody.

I absolutely loveeeeeee this practice and my doctor- Dr. Ty Ashley! Dr. Ty Ashley's assistant- Tina…read moreis absolutely the best! I needed a prescription when I was out of town and Dr. Ashley was out on vacation as well. Tina called me back right away and then went through out the practice to get another practitioner to prescribe me my medicine before I came back to Alabama. She also called me and followed up to make sure u received the medicine. I have never received such amazing customer service at a doctors office!

I do not recommend this practice at all!! Dr. Ashley is actually a nice guy but his reception staff…read moreis rude to say the least. And be prepared to sit in the waiting room for 2 hours before you're called back to the exam room. I have taken my elderly parents there & they are not physically able to sit that long waiting to see the doctor. The staff are less than accommodating......don't waste your time here because your time is obviously not valuable. I never leave bad reviews & usually try to handle the problem internally. But when I tried to talk to someone about our experience the person I spoke with could care less & basically blew me off. I have tried taking my parents on several occasions hoping our experience would change but to no avail. We literally wait for 2 hours before being called back....simply ridiculous!

From the owner: Dr. Ashley offers a different approach to primary care with conveniences like same/next-day…read moreappointments that start on time and a focus on preventive medicine. His MDVIP-affiliated practice is open to new patients, including Medicare and commercially insured, in Florence. Dr. Ashley sees fewer patients, which means he has more time to offer. Similar to concierge medicine physicians, Dr. Ashley is available 24/7 by phone. His practice offers the MDVIP Wellness Program, which includes advanced health screenings and diagnostic tests that have been shown to help detect issues earlier.

Dr. Crockett is an excellent doctor. He doesn't just rush in and out of the examining room. He…read moregenuinely cares about his patients and he takes the time to answer their questions. I also appreciate the fact that he doesn't take on too many patients. I don't think I've ever had to wait longer than 10 minutes to see him.

Great quality of care. I love the staff at this clinic. They are always so kind. The facility is…read morealso very clean.

I have visited this Urgent Care facility on two occasions.Both times I was treated quickly,…read moreprofessionally, and with the utmost care and compassion. Their use of technology for scheduling and communication is stellar. It always seems that an unexpected health issue occurs after my PCP's office closes or on a weekend. I am grateful to have this Urgent Care facility available.

If I could give it no stars that would be more accurate. Disorganized, unprofessional, and…read morecompletely unqualified to run a doctors office. They will make you wait forever, hold your test results hostage until you pay a fee to hear them even tho you have a right to them, and they will not listen to you or pay attention to you. The worst experiences I've ever had in a doctors office. They lied to me and made me think something was very wrong with my lab results, but the truth was they just wanted an extra fee for me to come in for them to tell me they don't want to deal with it and send me to a specialist. (When they told me they would do the same thing as the specialist when I first came to them). So I spent a ton of money for no reason because they weren't going to do anything with my results. Run far away!

Excellent Type of Care! Excellent Care Quality! Great Office Experience! I highly recommend it!read more

If I could give this clinic a zero star it would get it. Zero communication skills from their…read morestaff, toxic and hateful nursing staff. Waited almost 3 hours to see the dr on just a follow up visit (assuming bc one of the nurses that I told her that she was unprofessional & had zero patient care, kept putting my file to the bottom) to finally have to leave due to another appt for the day. 3 HOURS. Absolutely unacceptable. Dr seemed nice & caring the brief time I seen him the 1st visit but his staff has caused me to NEVER go back and any friends or family that ask my opinion, I will 100% veer them away as well. Clean up your staff, SPC!

Dr.clemmons is retired, now.... I know she gets on to me about me not taking my meds like she…read moreexpect me too but a lot of it as to do with depression and sometimes forgetting and I just give up on myself a lot I mean a lot... she over ride me even when she upset with me cause she just want me to have the best care I can get... she avoided pain pills like tye flu and I understand why, cause u can get hooked on pain meds.... I was taking something for my headache or something even non non nacardic pill I was taking I had to stop taking it cause I was getting addiction to the meds... (I can get extremely high on over count pain meds... never took meds as a kid all the way up until my early 20s... she always find natural ways to help u... ppl as bad mouth her cause she won't throw out pain pills so ppl kill or hurt themselves plus pain meds it ur liver up anyway... she was the most caring loving doctor I know of.... she will be greatly missed by me for sure ..(Setting here crying) if reading this DR. Clemons I want u to know u was the best doctor I know, I'm going to miss u deeply. I don't want no other doctor besides u... I know u going through health situations, I be praying for u.... I love u DR. Clemons !!! And I be missing the staff as well very loving crew u had over the years! I'm all up in my feelings.... u take care and enjoy life to the fullest u deserve that! Hope I run into one day! U will be so missed by me and others! Love u!

Horrible experience... I've moved back to this area and was looking for a Md to go to for my care…read more I was seen by a very incompetent CRNP. She was not a good listener, very rushed, ignored some things I said. Just awful experience. Will NEVER GO AGAIN. She was very rude too, and didn't care about my pain.