My fiancé and I recently took a campus tour with Nicholas, and unfortunately, our experience was…read moreextremely disappointing. When we asked a simple question about the total cost of attendance, he immediately gave us numbers and then stated, "If it's not for you, I don't want to waste your time and continue the tour." At no point did we suggest the price was "too much" for us--we were simply requesting information.
Throughout the tour, he repeatedly emphasized that "if it's not doable or not for us, we don't have to continue." Instead of focusing on the school itself, This not only distracted from the purpose of the tour but also made us feel singled out and discouraged.
As a Hispanic woman and with my fiancé being Black, I felt strongly that we were being racially profiled. The way we were spoken to suggested that we were being dissuaded from considering the school, rather than welcomed or persuaded to join the community. I cannot imagine a white couple being treated in the same manner. The entire interaction felt dismissive, demeaning, and disrespectful.
Nicholas also mentioned that he was leaving for vacation the next day, which left the impression that maybe he was not invested in giving us a meaningful tour so he could have a mellow last work day. Overall, what should have been an exciting and informative experience was instead extremely discouraging. I left feeling disappointed and disrespected, when I had truly hoped to leave with a positive impression of the school.
EDIT: I received a call back from a lady in admissions regarding my concerns. She stated she had listened to the recording and told me, "I'm sorry you feel that way, but I didn't hear anything wrong. Sometimes the price is a deterrent for people." When I explained that Nicholas had made the comment multiple times, even when I didn't have any concerns for the price she dismissed it by saying, "I Only heard him say it once," to which I responded "He said it a few times." She replied with " Okay, two times, but I personally only heard it once," which implied I was exaggerating or lying.
Instead of acknowledging our experience or offering a genuine apology, she asked me to take down my review since it mentions Nicholas' name. If she had simply validated our concerns, apologized appropriately, and not pressured me to remove my review, I would have been willing to take it down. Unfortunately, the way this was handled left me feeling even more disrespected and dismissed. I would've definitely gave you guys a second chance but this overall experience made me extremely disappointed, I am no longer choosing Concorde.