I switched to this company a few months ago due to unreliability with another (not showing up for…read moreappointments) and found the same problem here. Additional, the owner is argumentative and lacked customer service; doesn't stand by what he says. I also saw too many mosquitos still after treatments. I would NOT recommend them.

Very poor service Rude people answering the phone…read moreExpensive and not effective Not recommend at all

I needed some pest control asap the other day. I gave the office a call and they worked me into…read morethere schedule fast with out a fuss. Great service and reasonably priced.

Great customer service, young lady in El paso that answers the phone is really great with people…read morethis is what a business is all about.

Okay so we have recently had a huge problem with ticks. Our neighbors across the street started the…read morewhole thing. We called on Hirby Pest Control, you want to know why, and they are the best in town. You can call on any other pest control company and never receive the service, which only they can provide. Their service men are very customer service oriented, their appearance is very professional, and the quality of their product, AMAZING. Their services range from bugs, pigeons, bats, fleas, ticks, bed bugs, lawns, trees and much more. I had the opportunity to chat with one of their service men and they have been around since1974. Their presence in El Paso is strong and I have taken it upon myself to ask about the name, apparently the owner is Eddie Beard, they apparently had a baseball team for kids back in the day. I will never use anyone else ever again. Thanks HIRBY!!!

I've been with Hirby for three years and always enjoyed speaking with their phone reps; the tech…read morewas friendly as well. Recently I've had a horrible issue with them that I wish had been resolved in a more polite manner. I scheduled for Hirby to come and spray for ticks, which happened. I had to reschedule the follow up to a later date due to us being out of town on business. When I came home, there were still ticks crawling around not only outside but inside as well. This made me upset because I am paying $150 and there are still ticks? The man, Victor, came for the follow-up and I showed him that there were still ticks. He explained that after this service there would no longer be any more. Soon after the service, I found more ticks. I quickly called the company but as another person noted, my phone calls seemed to be getting "dodged" for days! When I finally got a hold of them Rose insisted that it was my fault because I had rescheduled and the follow up needed to be within a certain amount of days. I am not arguing with that, but how in the world is a customer to know this? I was not told this and would have arranged for someone to be at the house for the second spray had I been told. Why would I pay $150 and set myself up for failure? I asked if they could please return to spray again because there's really no reason that spray shouldn't kill the ticks. She said she'd send him the next day, Saturday, and spoke to me with attitude. Victor, always very friendly, came the next day and told me he would continue coming for free until the ticks were gone (which I have recorded on one of my home cameras.) Lo and behold on the following Saturday I have a charge on my credit card for $46 from Hirby. I called all day and my phone calls were "dodged" yet again. Finally Rose picked up and then said she would call me back in ten minutes, which never happened. I called again today, Monday, and Rose told me she was asking Victor why he charged me. Then she told me it was because I had rescheduled the follow up and since it was my fault they charged me again. I told her that we had already spoke of this and the fact that I was not told when the follow up needed to be and that when she set up for him to come she never mentioned I would be charged nor did Victor while he was with me. She repeatedly told me why it was my fault (yet again.) I explained to her that me getting charged on my card without my knowledge is illegal. She then said she could only give me credit for my next visit. I told her I do not want credit because I will no longer be doing business with this company and I would like the money back on my card. She said oh okay and then told me for my information that I should oblige to what I'm told with whatever other company I go to. This rude comment along with her attitude gave me peace in the decision to find another business. I told her yes ma'am, thank you. And that was that!

I was going to call a bug guy to come spray my house but I called Bug Consultants instead. I didn't…read moreknow you could buy the same grade of poison the buy guys have. Bug Consultants have a wide array of products for sale and well as the services if you don't feel comfortable doing it yourself. Luis was very helpful and taught me so much on how to do it myself. For the same price I would've paid the bug guy I will be able to spray my house 15 more times. Talk about savings. Thank you Luis! I highly recommend these guys.

Amazing service and responded so quickly to a bee emergency. Just got home from work to see that a…read morecolony was right where I parked my car, didn't even want to get out cause they seemed aggressive. Called a few other pest control specialists and they wouldn't even come for a quote until 3 days from now but since I have pets and live in a cul de sac where kids sometime play I couldn't wait that long. Called Aim and with a quick answer he set up to show in a few hours. Showed up earlier then expected even which is a plus for me and he was very nice and knowledgeable on explaining what could have happened. I am very satisfied with his service and the reasonable price so I have already saved the number just in case I will require his services in the future.

Great service, always answers the phone and takes the time to answer any questions that you've got…read more Very good prices and he used a very effective chemical at my house. When he came over, he took the time to walk around the house and help me understand the process on how the bugs come about and how are the chemical works to killing the colony. Overall, very, very happy and satisfied. I highly recommend them!

For over 40 years, we have used Southwestern Pest Control's services in our home. They are always…read moreon time, courteous, trustworthy, wear booties, and best of all, they keep our home free of insects. On occasion, they have sprayed our yard for mosquitos when we are planning to entertain outdoors. It works! It is our pleasure to do business with Southwestern Pest Control! Great value for the price! B. Cardenas

If you have a bug and pest problem, call Daw Pest Control to keep them away…read more My family and I have been very happy clients for many years. Roaches, and scorpions are literally non-existent, and ants, especially during the hot summer months, are kept effectively at bay. With the very heavy rains, we saw this past year, there was a tremendous increase in bugs, especially mosquitoes. Daw Pest Control took care of every issue with these pesky pests! The chemicals they use are safe for humans and for pets. You cannot smell the chemicals at all, and they wear booties while inside your home keeping your floors clean and footprint-free. I especially appreciate that they follow all safety requirements and wear masks while in my home. I will continue to use their services, and recommend them highly.

The best pest control in this part of the country ! Owned…read moreand operated by The terrific and iconic El Paso Daw Family. The patriarch being Jommy Daw Sr. And this company run by one of my favorite El Pasoans Jimmy Daw, the son. I live in Kern place where a mouse or a bug or a spider is part of the pageantry of living in this great and historic neighborhood with older homes and cellars, yet since I hired Daw Pest Control, I haven't see a big, a mouse or a spider in years ! Steve Yellen

I needed a termite inspection for a home we are buying. After calling many different numbers, James…read morewas the only one who answered. If all goes well, he will be our pest control expert for the foreseeable future.