great location overlooking Plaza Mayor excellent service…read morevery fair price available valet parking at a fair price breakfast included

This hotel has such a great location, it's just crazy! You're basically at walking distance from…read moreevery major tourist point. However, it is a little hard to get to via car since the streets are limited to local and business vehicles. However, if you're staying at the hotel, they do provide valet parking for your car for 15 Euros per day- which is great as we nearly got fooled by a public parking lot charging 30 euros! There are all kinds of local restaurants and tapas/bars right next to the hotel, all at a reasonable price. The only reason I'm giving it 4 stars is because our room was non smoking, yet it smelled as if a chain smoker was standing inside the living room. Maybe we shared AC vents with another room? Not sure. Other than that, this hotel is one for the books and very much recommended!

This hotel is absolutely amazing. The rooms are very nice, the breakfast is delicious, the service…read moreis absolutely amazing. When I needed their help they were on it! They made sure that I had an amazing stay in their hotel and it really was. If I'm ever back in Madrid, I know for sure I'm going to stay here again!

A great base I operations if you want to visit MadrId. El Carrascal metro is only a 5 min walk and…read morean easy trip to central Madrid. The hotel is in a shopping plaza so plenty of shopping and a Super Carrefour is two stops away on the Metro. Dedicated parking is great if you have a rental car. I was there for 3 weeks doing a seminar and Javier and all the staff from desk to chamber staff to Restraunt were very accommodating. I would stay here again. Rates were in line for the place. We even had a sleeper sofa which accommodated three adults.

I stayed here for the Taylor Swift concert because it was like a 5-10min walk to the Stadium. It is…read morealso really close to the metro stop and we were able to get to a lot of places pretty quickly. It was only a 30min metro trip from the airport as well! Very convenient location! The rooms are kind of on the smaller side (we booked a queen size bed) but it was sufficient. Breakfast is kind of expensive at 25 euros a person and I feel like it could be more comprehensive. There were meats, cheese, toast, coffee, oj, fruits, etc and a separate menu where you could order like eggs, bacon, sausage. I don't think it is worth 25 euros. We didn't check out the gym. We just mostly stayed in the room or went outside. It takes about 25-30min to get to the the city center (i.e. Sol, Gran Via, etc.) so it's a good location. The AC wasn't very strong in the room but it was good enough. I am VERY glad I stayed here since I was so tired after the concert and was able to just walk back in less than 10min. I recommend staying here if you're going to the stadium (Real Madrid). The room was clean and the cleaning lady was very nice!

In late September, I stayed at AC Aitana on a business trip for five days and four nights. Here are…read moresome notes throughout my stay: * My room was located on the first floor, where the walls appear to be super thin. From 7:00 AM, I was repeatedly woken by loud noises: people stomping in the hall, people in the adjacent room flushing their toilet, maids talking and slamming doors. Because I worked late, it was hard to get more than four or five hours of sleep each night, even with earplugs. * The gym is located underground and has neither windows nor attendees. It was very hot and lacked proper air ventilation. The walls were thin and I could clearly hear the dialogue of a private business conference next door. * My room card stopped working four times in one single day. I was forced to go back to the front desk and get it re-magnetized every time. This problem stopped when I finally asked to get a new card. * Upon check out, I asked an attendee at the front desk to email my invoice to me. The attendee verified that the invoice was sent. 4 days later, I checked my email and did not find the invoice. Since Aitana doesn't list their email address anywhere, I was forced to call the hotel (even though I was already back in the states) and ask for my invoice again. * I dined at the breakfast buffet twice throughout my stay. Both times, I asked to charge the breakfast to my personal Visa, not to my room. 4 days later, I checked my Visa statement and found only one charge for breakfast. I called the hotel again and they adamantly stated that they didn't have my personal Visa on record, which is impossible since the breakfast appeared on my statement. Since the hotel still hasn't sent me the invoice for my trip, I can't verify where the 2nd breakfast was charged. * My TV (in the superior room) almost exclusively accessed Spanish channels. There were only two English channels available; think C-SPAN or the Weather Channel. I didn't mind it because I spent most of my time at work, but if I were a kid on vacation, it would've sucked. It makes me sad to post this review because I really enjoy most hotels in the Marriott chain.

From the owner: Habitaciones con baño incluido y con baño compartido. Limpio y en zona residencial tranquila.read more

Nice modern hotel. Furniture is updated and the rooms ate large and layout nicely. The lounge is…read morealso nicely stocked with items all day long. The Spaniards are know for their warmth and the staff here certainly shows it.