Hello to whom it may concerns,
I'm reaching out as one of the owners of Fuel Tec Key West. First and foremost, we do not use Yelp as a platform, and I'm unsure how our business even appears there. Unfortunately, Yelp requires payment to respond to reviews, which is not a route we choose to take. Or I just don't have the time.
Regarding the recent post by David, I'd like to clarify that the incident described did not involve Fuel Tec Key West. At the time referenced, our business was closed and we were out of state attending to a family matter. Unless the review was posted significantly after the fact, it simply could not have involved us.
Additionally, upon reviewing the reviewer's posting history, it appears there is a recurring pattern of negative feedback. We kindly ask that individuals verify the authenticity and accuracy of their claims before posting online. Small business owners invest a great deal of time, effort, and integrity into building their reputation, and misinformation can be genuinely harmful.
Thank you for understanding.
Best regards,
Steven Bitner
Owner, Fuel Tec Key West
Please Note:
FUEL TEC Key West is in no way affiliated with fuel pro key west. At FUEL TEC Key West, we stand behind the quality of our tank cleaning services and proudly offer a satisfaction guarantee. In the rare event that issues persist following our service, we will provide a second cleaning at no additional cost--though such cases are extremely uncommon.
Please be advised that we cannot extend this guarantee to services performed by fuel pro key west or any other company. Due to the similarity in business names, we understand there may be confusion; however, we are not responsible for work done by unaffiliated businesses and are unable to correct their service under our policies.
We appreciate your understanding and continued trust in FUEL TEC Key West. read more