The front desk staff is incredibly rude. Also, desert ridge is so hard to get through when it's…read morebusy. I would never go back.

Alyssa at the front desk was super helpful, very welcoming and made check-in easy. I got an eyebrow…read morewax and tint with Shannon and I couldn't be happier. I'll definitely be coming back. The staff and the whole place just have such a good vibe.

I've been getting regular (monthly-ish) facials from Courtney for over 15 years now, and I cannot…read morerecommend anyone more. I recently moved to Washington DC, and have tried at least 7 other facialists, and NONE of them even come close to the quality and care that Courtney provides. Courtney is thorough, friendly, kind, and she feels more like family at this point. I have sensitive, acne prone skin, and I swear that having facials with her throughout my teens increased my confidence SO MUCH. I would recommend her to any gender of any age, but I would especially recommend her to teens or young adults struggling with acne and confidence. Courtney truly has such a healing touch. Thank you Courtney for the many years of INCREDIBLE facials, and cheers to many years to come.

Thank you so much Erin for being the best eyebrow waxer. I was so nervous coming in for my first…read moreappointment but my brows looked phenomenal. I'm glad I came in and couldn't be any happier.

I love this salon and have been going there for years. It's a relaxed atmosphere and everyone is…read morefriendly and professional. No matter what service I get, they always do a great job.

Horrible customer service - don't uphold their BOGO free new client wax. Still charged me full…read moreprice. Go get waxed elsewher

It was my first time at this establishment. Not only did they stay open late for me but the nail…read moretech did a fabulous job!!! It's cutely decorated, clean and our conversation left me with a smile. This is my new place to go! Next time I'm gonna get my feet done and thinking about some eyelash extensions!! Its the one stop beauty shop

I'm so glad I found Christine on Yelp! She is very thorough and makes the experience quick and…read morepainless. She uses great quality of wax and temperature has never been too hot which I appreciate. Her services are very reasonably priced and she will always accommodate the best she can to get you in - even if it's last minute!

As a first time visitor, I had a phenomenal experience. Initially, I could not find an appointment…read morethrough the online booking portal. I reached out to the virtual receptionist by phone and she was able to help me relatively quickly. The North Scottsdale location was clean and tranquil. My tech (Yeleny) was patient, knowledgeable, and efficient. I appreciated that she asked a few additional questions before getting started which led us to switch service from waxing to sugaring. That attention to detail may have saved me so much pain, scarring, and embarrassment! Thank you Hello Sugar team for a great experience!

This is a great location; clean, beautiful inside, and very well-kept. The specialists here are…read morefriendly, skilled, and provide excellent service. Parking is also easy and ample since it's in a shared plaza with other businesses and a grocery store, which makes coming here convenient. However, the biggest challenge with this location is the efficiency of the check-in and check-out process. There is no dedicated front-desk person, which means the sugaring and waxing specialists are doing everything, performing services, answering phones, checking in clients, checking out clients, and managing walk-ins. Because of this, the wait times before and after the appointment are consistently extended, even when the staff is doing their best. The specialists themselves are great, but it's almost impossible for them to give a fully hands-on, focused experience when they're simultaneously trying to run the entire front-of-house. I understand wanting to cut costs, but the administrative side of the experience is too important to overlook. Even a part-time receptionist or intern would make a huge difference in the flow and overall customer experience. I genuinely like this location, but whether I return will depend on whether they improve this operational inefficiency. If you're in a rush or need a quick, smooth in-and-out appointment, this may not be the ideal location for you at the moment. I hope they consider adjusting their staffing model, because the specialists themselves are wonderful. I had Kenzie before and she was amazing but no longer here as of last month. I tried out Savana and she was amazing also and made the experience so pleasant, fast, and professional

It has been a really long time since I was here. This place is very conveniently located & has…read moreample parking. Booking an appointment online is super easy. I was able to make an appointment same day & was fortunate enough to get an appointment 20 mins later. I saw Hannah & she was very nice & efficient. It was a quick appointment. She did a good job. The wax didn't hurt & left minimal redness. She offered a cooling agent or moisturizer when she was done & I declined. I never do because I'm always concerned about an allergic reaction so out of caution I always decline. I don't have any personal experience with their products beyond the wax. Truly, the redness wasn't that bad & went away fairly quickly. It's cashless checkout which is fine as that seems to be the way most places are going these days. I was given the sales pitch for buying a package of waxes. It's not a monthly subscription, simply a package of waxes. I declined not because it wasn't a reasonable price for the packages but because I'm really bad about going in consistently to anywhere that isn't the eyebrow threading place in Surprise that I'm used too. My eyebrows don't grow enough to go every 4 weeks & I don't want to go to have like 6 hairs waxed from each eye. Maybe one day I'll be a better adult & make consistent appointments. For now, this will have to do & I'm happy to know this place is close to me, has convenient hours, & reasonable prices. I would go back but not sure when.

10/10 recommend Nora. I have been seeing her for years and am so grateful for her. She makes the…read morewhole experience so much more pleasant. She is personable, sooo cute & bubbly and kind which def helps elevate the vibe. She does my eyebrows & Brazilians. Thank you Nora!!

Kyrie was amazing today. Having done a few prior sugarings, this time was much less painful, sugar…read morenot too warm, and overall just an absolute pleasure for having hair ripped out. Took her time. Frequently checked in. Just fantastic all around and my go-to onward. Danielle was in the office well and a delight to talk to and incredibly friendly. Glendale gang!

I don't write negative reviews, and I wasn't going to -- but after reaching out to request a…read morerefund, being refused, asking them to reconsider and explaining my situation further, and then receiving no response, I feel I should share my experience. My appointment started nearly 20 minutes late. When we went in for the body polish the table was dirty and had to be reset, and the service wasn't explained beforehand, which was uncomfortable going in blind as a first-time client. She also had me touch the tan on my body during the service, which you should never do, and it left spray tan all over my palms. I did not have my palms or nails wiped off at the end either. When I brought it her attention upon leaving (as well as other white spots all over my hands) she sprayed more, which I think ended up making it worse. She tried wiping off my palms at that point, but they were already stained. I paid over $80 total -- which is higher than other studios in Scottsdale, and I have never had a bad experience anywhere else. I still left orange and splotchy with the polish and primer add-ons -- photos attached. The girl who did my tan was nice, but maybe less experienced and appeared to be managing the whole studio on her own. When I reached out, the response was "sorry that you were unhappy with your service" -- but this wasn't about being unhappy, it was a service that wasn't done correctly. It feels like I'm being treated like I did something wrong. I was told I needed to come back in for them to review what happened, which would have required me to leave work early, and that since I hadn't done that I wasn't eligible for a refund. They did offer a free tan as a "gesture of goodwill", but I don't have confidence anything would be different next time. When a tan is orange and patchy, the only solution is to remove it and redo once the old tan is gone -- not go back for more. I'll be trying somewhere else. I ended up having to buy tan remover, a remover mitt and went in the pool several times to try to remove the solution and it's still stuck on there over a week later. I wanted to love this place as it's close to home. I hope they use this feedback to improve the new client experience. If someone turns down a free service, that might be worth reflecting on.

Cynthia is the best! ... Knowledgeable, personable and a true commitment to excellence…read more You are so lucky to have her in the Scottsdale area. After years of owning a home in Scottsdale, we had to say goodbye to the area. (Not sure if I wept more about missing the sunshine or Cynthia.) Now I will go out of my way to visit Scottsdale and Cynthia whenever I can. So, if you are lucky enough to live in AZ, do yourself a favor and make an appointment!

Cynthia Boggs is an amazingly skilled skin care consultant. She understands the needs of each…read moreclient and treats them individually. Her facials are amazing and her studio is a zen palace.

Still the best nail salon!! Always super clean!!!!! So many services to choose from and they ALWAYS…read morehave the best colors!! Such a relaxing vibe!! Been going here over 8 years and can't recommend enough!! Mandy is the absolute best!! Walk-ins welcomed but always best to make an appointment. Great online system for appointments!!

I've been getting my nails done regularly for about 16 years and have never experienced anything…read morelike this. Three weeks after having my nails done at this salon, I removed the set and discovered severe discoloration and damage underneath my thumbnail. It was alarming enough that I am currently going to the ER to have it evaluated and make sure there is no infection. I can't say for certain what caused it, but this appeared directly under the product that was applied here and it is something I have never encountered before in all my years of getting my nails done. This situation is extremely concerning and may result in a significant medical bill just to ensure my nail and nail bed are safe. I hope the salon takes this seriously and looks into what may have happened so no one else experiences the same issue.