How can you be open 24 hrs, and then not "accept" calls? Very disappointing to say the least.read more

Aaaron did a great job of being responsive and getting vehicle quickly form where it broke down and…read morethen to the repair facility. Great service ! Price was competitive

This tow truck company showed up, albeit over an hour later than the quoted time. The driver was…read moreprofessional, knowledgeable, friendly, and kind. I would recommend this company if you need tow truck service.

I want to start by saying that I try to be a reasonable person when dealing with situations like…read morethis, and I have kept notes of my interactions with Davenport's Towing throughout this process. My truck was towed by Davenport's Towing on 9/6/2026 and delivered to the repair shop at approximately 12:31 AM. I want to specifically say that the driver who handled my tow was very professional. I have no complaints about him whatsoever, and I do not want someone else's attitude to take away from the professionalism he showed. On 9/7/2026, the shop was able to get my truck running again. The issue was a blown heater hose that caused the truck to lose antifreeze. However, after receiving the truck back, I noticed that several warning lights were illuminated, including the ABS (anti-lock braking system) light. My truck is regularly serviced, and I have never previously had these warning lights or a check-engine light come on. I asked the shop about the issue, and before completing their inspection, they advised me that these types of warning lights can sometimes be associated with a vehicle being towed. I then contacted my insurance company, which was the company that arranged for Davenport's Towing--not me. My insurance company advised me to contact Davenport's first so they could determine how they wanted to inspect the vehicle and address the issue. I contacted Davenport's on 9/7/2026 and spoke with a representative named Tammy. Tammy attempted to get me in contact with Barbara. I was told Barbara would follow up, but I never received a call. I followed up again on 9/11 at approximately 1:08 PM, and again on 9/18/2026. Throughout these interactions, I was also sure to tell Tammy that I appreciated her professionalism and the professionalism of the driver. My frustration came to a head today when I called back and asked for Barbara's contact information. I was hoping to leave a voicemail or send an email directly since I had been told multiple times that Barbara would contact me. I was told that there was no direct phone number, only an extension, and I was transferred. No one answered, so I called Davenport's back. This is where the experience changed. The representative I spoke with had a very different tone. I explained the situation and was told: "Sir, Barbara has been here for 6 years and hasn't had a vacation. She doesn't work on Friday, Saturday, or Sunday. And blowing her up about this isn't going to..." I immediately stopped the conversation and explained that I had not been blowing anyone up. I had contacted the company because I was instructed by my insurance company to do so, and because I was trying to get an issue addressed that I noticed after my vehicle was returned. If following up multiple times over nearly two weeks about a vehicle-related concern is considered "blowing someone up," then I guess that's how it was perceived. However, I don't believe that is a professional way to communicate with a customer who is simply trying to get an issue addressed. To be clear, the driver was not the problem, and Tammy was not the problem. Both were professional and courteous in my interactions with them. My issue is with the lack of follow-up and, ultimately, the way the situation was handled during my most recent phone call. A customer shouldn't have to repeatedly call just to get a response, and they certainly shouldn't be made to feel like they're doing something wrong by asking for one. Based on my experience, I would not recommend Davenport's Towing. I hope the company takes this as constructive feedback because the situation could have been handled very differently with simple communication and professionalism.

Courtney was extremely fast and professional in changing our trailer tire when we unexpectedly had…read morea flat. He was communicative and called ahead of time to let us know his exact ETA. He was also very nice! Highly recommend.

Excellent professional courteous help was provided when we broke down in our 45' Motorhome on the…read moreside of the 40E. Courtney and Dow were incredibly careful and respectful with our home and even arranged to have us towed by Whites Motor Company when Good Sam Roadside Assistance was of no help to us for hours trying to locate a towing company. Wilson called us to make sure we were doing ok, a genuinely wonderful man. Hopefully you won't need his services but if you do call Wilson - he will take care you you!

0 professional not recommended 0 professional not recommended 0 professional not recommended 0…read moreprofessional not recommended 0 professional not recommended 0 professional not recommended

We want to give a huge thank you to Rodney with D's wrecker service in the Memphis area. While…read moredriving down the highway with our 5th wheel, Rodney noticed that one of our windows was flapping open and could have easily caused more damaged or caused an accident. He went out of his way to get our attention, safely led us to the next exit, and even helped us tape the window shut so we could continue our trip safely. What really stood out was his kindness and professionalism. In a world where people are often too busy to stop, Rodney took the time to help complete strangers. We are incredibly grateful and highly recommend this business. He was knowledgeable and quick on his feet. we are so thankful for him and his help.

2nd UPDATE- They delivered my car to the WRONG location/address. Had to call back 3 times for them…read moreto finally figure out their driver dropped at the wrong shop wrong address. Called Wanda owner who said her driver called me and apologized what more do I want. She was rude, talked over me and with this being the 2nd issue with her staff and costing me at minimum another 4 days of car rental she didn't care. They got their full amount of money and don't care what service they provide their customer's. Poor excuse for a business. UPDATE- Lynn showed up at my house unannounced instead of mailing it back to me. She was rude and had an attitude. And why is any company employee just showing up at a customers house unannounced like this!? So unprofessional an to be blunt with her attitude makes me feel unsafe just showing up like that out of the blue. Call for tow and they do not advise you they prefer cash or check and will charge a credit card fee. Lynn said she was too busy to advise that when we spoke on the phone to setup the tow. Even though I asked do I pay you over phone with credit card or do I need to pay the driver with credit card, check or cash. Lynn advised pay the driver and that was all she said. Even when I called back to ask why Lynn didn't advise I would be charged a fee Lynn just said she was busy. The driver didn't advise there was a credit card fee until after he ran the credit card and handed the receipt back. I called back and asked for a manger to call me and Lynn is mailing me the fee back but her tone of voice, she was condescending and had an attitude. It's not the point of the fee it's that no one told me beforehand I would be charged the fee and her attitude while talking to me. Poor customer service. Do better!

best place in Memphis by far they came early to pick my suburban up took it to the shop. I…read moreappreciate them

Mr. Roadside Towning provided excellent towing service. He was affordable, arrived pretty quickly,…read moreand loaded it properly. He even walked me through the process of delivering it to the Parts & Services department. I highly recommend Mr. Roadside Towning.

Called and I was responded to tow my car within 30 min ( as promised). Responsive, professional and…read morecourteous. Highly recommended!!

Awesome customer service had me rolling in 30 minutes good guys here and Sadie the golden retriever…read moretoo! Highly recommend this locally owned business

Fantastic service! The battery on the key fob for my Mom's car was low and she wound up getting…read morelocked out. KeyVerse came out within a couple of hours and had her unlocked and ready to go in less than 10 minutes. He even checked the key fob and changed the battery so it wouldn't happen again. Would (and will!) 100% recommend!