My husband got his car stuck and high centered on a weekend. Few days before that, it snowed and rained. Unfortunately, the car he was driving wasn't designed for steep roads, it's not a four wheel drive, let's put it that way. He didn't really need it to be towed since it's driving fine. It just needed to be pulled out. It was weekend and unfortunately he called them without calling around or checking out their review first. He initially got quoted for $225 to pull the car out from the mud. They were 30 minutes away. When they came, it took them less than 15 minutes to hook up the car and pull it out. Then he got charged for $445 which was basically double from what they initially quoted him over the phone. He was pretty much under a virtual gun barrel because he took it with faith that what they quoted was exactly what he will pay for. It's already a hefty sum for $225 just to pull the car out, but to be charged almost double the price without even getting towed is ridiculous. The most that he got charged before for getting towed for 15 miles is $150 and that's already a hefty sum 3 years ago. But these guys are the winners for shyster of the year. When my husband recounted what happened, I went ahead and started reading other people's reviews. I don't normally do a review on a business or service that I do not have personal and direct experience but in this case, I will make an exception. If a business is reviewed and gets 20 reviews giving them 1 star out of 36 reviews, there must be a very good reason behind it. And if they have a common theme why this business was given a 1 star review, it certainly is good to pay careful attention. We understand fuel cost and inflation, but this is highway robbery. Caveat emptor, buyer beware. read more

if I could give a zero I would. this was the most horrible tow truck place in the area. drive shows up says can only drive 30 miles an hour. get to destination went to pay gentleman and he says have no change and we don't do receipts. call to question this and basically get called a liar and they try to tell me i didn't want my money back it was a tip. yes I believe in tipping but not the amount that was owed. then they call my phone over 20 times in a row leave a message once but decide then they will just keep calling non stop very unprofessional read more

Run as fast as you can. Fry's Garage is a bunch of crooks. They overcharge for everything they do. We had a car towed by them and they charge us over $300 to tow the car less than 5 miles to their garage. They simply could care less about you as their customer and only care to gouge customers in need. I wish Rudy's Garage was still around. That business was run with integrity and decency. I am sorry in advance if you do not consider my warning. Have a great day! read more

This is the first time in years i havent felt screwed by a garage or mechanic. Shaun is a real nice honest man I would highly recommend him read more

Roughly one week ago, my truck broke down in Harrisburg and I was forced to have it towed back to Wilkes-Barre, PA to have it looked at further. The driver quickly came to my location and had the truck on the back of his in less than five minutes. Not only that, he could see I was starving and even offered some of his lunch! He was extremely kind and polite throughout the two hour ride from Wilkes-Barre. I was extremely pleased and thankful I had his help and would certainly call again! read more

I'm 75 years old and just experienced the biggest rip-off of my life dealing with Fry's garage. Towing charge: $100 to hook up car, $245 to tow car 5 miles then $150 to store it 3 days for a total charge of $495.00. I hate to think what they charge to fix cars. STAY AWAY FOR THIS GARAGE!!! read more

Worst place ever was to towe my truck 12 miles to my house and they never showed up I call them after waiting at my house and then they tell me no we towed it to our shop never called me to tell me or nothing the service order said my home address .then they told me they could have it here in the am um no now needless to say I had to call the state police . read more

They charged us close to a thousand bucks for a radiator, (my mechanic said, "you paid WHAT?!!") and failed to notice or mention the bigger problem that made a new radiator useless anyway. Bottom line: they sent an 18 year old girl off with the Check Engine light on and assurance that it would go off in 100 miles. Guess what? It did.! Everything went off, shut down, died completely. The car was toast in less than 30 minutes because (as mechanics who looked at it explained after it was towed 135 miles home) it clearly had overheated beyond repair. A diagnosis that was hard to miss. Shame on you Fry Automotive for raping us over a radiator we didn't need and couldn't use. Shame, shame, shame read more