I rarely write negative reviews, but I'm gonna while my feelings are high. I took my daughter to…read moreMood for the first time to celebrate "Senior skip day" and my first impression was super strong nauseating cleaning product smell. The 2nd thing I noticed was there's only 4 flavors none of which were great. Everything was clean and nicely displayed. The lady at the front was friendly and frankly a beautiful young lady. It is my fault I really did not research prices at all, I knew it would be expensive as these places always are but I was expecting something like $12 maybe. Our total was $19! For 2 small cups!! I was shocked! I could've gone out, bought all the fruit and a gallon of ice cream for that much! Good Lord, that pricing just seems excessive. Pretty sure that's what I'll be doing from now on. Lol

It was my sons birthday so I took him and a couple friends as well as my two girls to Mood…read more Apparently it was "no weight Wednesday," where they have one size however full for $5. I will say, that was nice. They were all very excited. The boys asked for sample cups and the girl said they didn't have them while telling them she had just cleaned the counter for them not to lean on it. I looked over and two of the boys were filling their cups a bit and tasting, as I was opening my mouth to tell them to stop- the girl says from the counter that now she's going to have to clean those too. Then I asked about the 6 out of 14 flavors not working, she said they were out. One of the boys asked if one of the machines was supposed to be watery, she just walks over and turns that light on top of the flavor off. The coffee machine was broken as well. I honestly wasn't impressed with her attitude- I know kids are annoying but it was only 6:20 and they closed at 8. The kiddos played a couple of board games that are offered while they ate their frozen yogurt and she was correcting them constantly. Was just hoping for more options and possibly a happier employee present. The place was immaculate but the employees hair was long, up in a hair tie but over her shoulders while she was was scrubbing everything we touched.

I was greeted by employees as I walked in the door, even by the owner. Employees were…read moreknowledgeable on flavors of ice cream and offered samples. Everyone was helpful, and service was amazing. Ice cream was fantastic and service was even better. Will definitely return and recommend to others.

Ice cream great...employee attitude however horrible! Experience was ruined by employee attitude.read more

Food, Service and Ambiance were all great! It was my first time trying rolled ice cream and I…read morereally enjoyed it.

When I first walked, in I was not greeted or acknowledged at all from the staff. There were 3 girls…read morejust huddled in a corner just talking... clearly no management or supervision present. Once they finally took my order, again, they were chatting the entire time. I also noticed almost immediately that the floors were slippery/sticky. On the bright side, the ice cream was delicious. This place would be perfect if they worked on customer service.

The agua frescas are so delicious!! The tostadas could use a little bit more lettuce but over all…read morethey're good

Stopped by for some ice cream on our trip, and while the ice cream itself was delicious and the…read moredrive-thru was super convenient, the experience left a bad taste in our mouths-literally and figuratively. We ordered two waffle cones, which were advertised as $3.75 each. However, when we got our total, it came out to $10.70. Confused, we asked about the discrepancy, and the staff casually said, "Oh, that's just tax." But after doing the math (8.25% combined state and city tax), that just didn't add up-it should've been $0.61 in tax, not nearly $3 more. We went back in to get clarification, only to be told that the cone prices had recently increased by $1 each. Even with that adjustment, the math still didn't work. It feels like they're just making up numbers and overcharging customers, which is incredibly frustrating. It's a shame because we're in town all week and had planned to come back nightly, but after this experience, we won't be returning at all. I hate to say it, but it feels like they're stealing money from people. Proceed with caution if you decide to stop by!

Oh my! My daughter rloves hotdogs so we had to try it! First, they are amazing! Second, the owners…read moreare super sweet. Personally, I had their loaded tots and they were delicious! They are temporarily closed, at the monent and we are hoping they reopen soon! You HAVE to try them!

I really wanted this to be great. Sadly there was nothing special except for the people running…read moreit. They were AWESOME!!!!! I wish them luck on their new venture. The food business is brutal. It's hard to stick around if you don't have something unique. Let's hope they develop some new, interesting menu items. We didn't try their ice cream just had a couple of chili dogs.

I would definitely come back to try a new flavor! This was $10, a little pricey but there is a lot…read moreof work put into making this. So it's understandable.

Non-Dairy items. Not very palatable. Items are quite pricy too averaging $10 for most things…read moreafter tax The staff and people are nice, but the product is just not great. It even left an after taste that lasted for hours.

Ice cream was so soft when the cashier handed us our cones they dripped all over the place before…read morewe even could start eating! In fact they were such a mess we ended up throwing away before we got 3 blocks! When we asked why was so soft, this time they said they "just took it out of the freezer." That does not make sense to me. What the heck?! This is the third experience with same issues! We keep trying because it's the only Baskin Robins in town! And I don't want any business to suffer. But I'm about done! This is ridiculous.

The "Food" was not what was ordered. I ordered the triple scoop Chocolate with Marshmallow…read moretopping. The door dasher arrived, texted me saying that they didn't have marshmallow available. Was offered Oreo instead. How is that comparable? I tried to cancel my order but Baskin Robbin's said the order was already confirmed. I was NOT REFUNDED! Upon reading further reviews apparently this has happened multiple times. Baskin Robbin's apparently revels in poor products and service. Steer clear of any Baskin Robins and especially the one in Abilene, Texas.