Best Prosperity branch in the metroplex. The manager Jordon is amazing. She's alway friendly and…read moretakes care of customers. She makes you feel like you're valued. The cashiers/tellers are all very friendly. I'm always greeted when I come in. This is a great place to bank if you enjoy good customer service and efficiency.

This is the WORST customer service EVER! EVERYTHING time I…read morego there inside or drive-thru these people has no friendly services or characters. I DEFINITELY will leave this bank and will tell everyone especially friends & families about this bank! Where do they find these bank teller people @ the

I had no idea the credit union was even there, after all these years in Irving. I finally joined…read more After only a couple of months, it has been a great experience. Kendra, Jeff and Maria are a wonderful trio to work with. Every time I walk in the customer service is top notch!

Great credit union! Wouldn't trust anyone that said…read moreotherwise. 25 year customer Always friendly. Great rates

This bank is located inside the Walmart. I was shopping and as I was leaving the bank caught my…read moreeye. I have a CD a coming due at my savings and loan I normally go to and i need to decide what to do with the money when it does. I thought to myself it would not hurt anything to ask about what rates and terms they were offering, especially since they were not crowded. I stopped in and inquired and the staff was extremely nice and helpful in getting me the information I was asking for. While I ended up preferring the terms at my current savings and loan, their rates and terms here were competitive. Review #2085

Everyone at this branch went above and beyond and were so helpful and efficient. The staff worked…read moretogether like a well oiled machine!!! Love that I chose to bank here :) with Caela Totten!!!! Majo Ovalle Mara Pinales Daniel Alvarado and Chase Ledet

I have yet to meet a bank like this one. I've been in business for a long time and I've been…read morethrough several banks. I have been most pleased about the personal as well as the business end of this bank. The staff are all personable, I've met them all to include the manager, Jesse, and I find them all very competent! I count on Jose to make sure my business works well on my phone and he always pulls through very well. I cannot say the same for my previous bank Chase. I noticed a book in the manager's office, and I asked if I might read it, given the fact that I'm a dyslexic, he allowed me to take it with me and read. Funny, it's a book on Success written by a bank for the bank personnel and I now have the chance to read it and I've read a number of Success books in my career since I've been self-employed most of my life, over 50 years, and this one hits the spot well. Its title is. " Truist on Purpose", and it is very well worth reading and you'll notice that in the introduction, which is only two pages long, but quite powerful. It speaks my language. It's very nice to work with a bank like this and it's very nice to have this bank near me with this staff to work with, I could express many things to be grateful for getting to know them and they getting to know me as I'm sure they do other clientele! It is well worth the change and I do appreciate all of their help all of the time and they are very consistent about their help! Again, I cannot say that about all banks, not even a small minority of them, and this bank is exceptional! I do visit other Truist banks that could be near my work or when I'm in route elsewhere and I need to get some banking done and they are consistently good at there too, this one on Broadway near Centerville in Garland happens to be my favorite! They represent a very good, stand up, Bank! And every word is the Truist I can say about Truist Bank! A little humor there you know!

At the corner of Snider Plaza and Rankin in the old Texaco station building is Oakwood Bank. They…read moreare open Monday-Friday 9am-4pm, or they also have an ATM that is available 24/7. My experience there was great! I originally stopped by to use the ATM, but then thought I would go inside and learn more about banking there. I learned they handle both Personal & Commercial Banking as well as Treasury Management. Not being a banker i had to ask what Treasury Management is, but once I learned, it seems like a valuable thing for a business to have! Anyway, I had a great experience at the ATM, and also another great experience when I went.j side to learn more about banking there. Really nice folks!

They have outsourced part of their customer service department. A fraudulent charge was made…read moreagainst my account. I have enough experience to know the wait until the amount has posted to my account. It's been showing posted for several days. I called the number after they spend a lot of time verify my identity then they tell me that it see the amount has posted, and they need to transfer me. of course. But then I'm talking to people from a telephone room you can hear a lot of noise and they do not speak English as a first language. We're dealing with money here. I want someone who truly understands me and that was not the case. After I verify my identity three different times with them because they cannot understand me, they inform me that even though it shows posted it really isn't and I need to monitor my account for 5 days and then go through the whole mess again. I am very seriously considering closing my account. This was a bad move on their part. I asked to speak to a supervisor and the person I was speaking to just continued to talk and apologize and talk and apologize and I finally yelled transfer me. What are they thinking? I've had my account for close to 30 years. And I have been so happy until now. They really need to get their act together.

Truly annoying. No, not the people inside the credit union. The majority of my interactions with…read morethe staff have been great. My beef is with the parking lot you enter to reach the people inside. Either by lobby or drive thru, the parking lot is ridiculous either way. The gigantic speed bumps ( they have a million) are obnoxiously huge. Are they trying to protect the neighborhood school children who wander around in bank parking lots? Are they trying to deter bank robbers? Probably not going to work, in crime shows they don't care about the condition of their getaway car anyway. Consider this review something like a Public Service Announcement.

The only place I found that offer is checking accounts from 4 to 6% annually. Took most of my money…read moreout of Bank of America and put it in there. At least I'm earning while I'm sleeping. Friendly people good service.

If I could give this bank 0 stars I would. This is the WORST BANK…read more 1. Hidden Fees- A lot of hidden fees 2. Online Banking is down every week without notice 3. Management (specifically at this Sylvan location) is AWFUL- they are rude, unprofessional and unhelpful. Chevell is the assistant manager here and she is very difficult to work with. Her manager Cotis is unresponsive and unhelpful. 4. Closed on Saturdays 5. No ATMs! And you are charged when you use other ATMs

The service was amazingly quick and everything was well organized. The staff was very friendly and…read morewelcoming and answered all my question in a way that is easy to understand.

Worst bank I've ever been in ever! I have never experience such unprofessional, terrible service in…read moremy life from a bank. Please know, I never ever give bad reviews, never have, but this bank, made me change my mind. I went into this location because it was close to my own bank, who would of held my clients check for a few days because of the amount, so I thought, no big deal, I'll pop in here real quick, cash it and then deposit the cash in my bank down the street and it will post immediately, wrong! I was the only customer in the bank and yet they made me wait 25-30 minutes while they called my clients branch to verify the check, they said it was good, but then this branch demanded to call my clients CFO who issued the check in order to cash it, I gave them the number, he verified it, they asked him the last 4 digits of his SSN, the amount, who it was made it, everything but a blood sample. All totaled my clients office was called 5 times, it was terribly embarrassing, and humiliating. I highly recommend Chase or any other bank but this one.