I must admit, I'm shocked to see so many negative reviews for NAWAS. I recently returned from my…read moresecond pilgrimage with them and had a very positive experience both times. I previously traveled to Italy which was the trip of a lifetime. Our British guide (Gloria) was incredible! She was knowledgeable and entertaining and she knew all the perfect locations and times of day to get us to the most desirable locations. My most recent trip to Germany, Austria and Switzerland (including Oberammergau) was incredible! Again, our British guide (Deborah) was such a pro and incredibly knowledgeable and entertaining. Our tickets to the Passion Play were absolutely perfect. We had the best time. I have also previously traveled with another well known tour group on a pilgrimage through Spain and Portugal and was completely underwhelmed with the tour guide and overall service. In comparison, my experience with NAWAS was far superior The pandemic wreaked havoc on the world. Our tour group opted to be patient and wait it out rather than demanding refunds and everything worked out. Everyone was in agreement that the tour was a great one. I have, in fact, recommended NAWAS due to my experiences. If, however, I was treated rudely or ignored or threatened (as some have indicated), I would most certainly amend my rating accordingly. I have just never had that experience with this company.

My husband and I came back from a 2 weeks vacation on a Mediterranean cruise we booked with NAWAS…read more We had an amazing time. I'm so glad I booked it with NAWAS. It was a better deal compared to online booking. The whole experience was fast and easy. I want to thank Sami for our wonderful trip. He was attentive, kind and helpful with the process. He was quick in responding and gave great suggestions while we were in Europe. I highly recommend booking with NAWAS .

We will NEVER use Leslie Bryant at Valerie Wilson Travel again. Before we hired her we explained…read morecarefully what kind of trip we were looking to have, and our budget. We then paid her to organize our trip. She immediately outsourced the trip and the company she outsourced to came back with an itinerary that was DOUBLE our mentioned budget, our budget which was already generous and which she agreed to. After this is was all downhill from there. I ended up having to do a lot of the management of the trip and the bookings of our car transport and our tours. Not only that, but the company at the end part of the trip that she outsourced as well had us stay in a town for four days that was almost closed down, even to the point that our ferry back to the mainland was also closed for the season. I would never trust her with our travel arrangements again. Bummer.

Do not use this travel agency, specifically Yannette Edwards! I had a trip booked at the height of…read morethe COVID pandemic (April 2 - 9) and had to cancel because of a travel ban into that country. They had shopped out my air and hotel reservations to a third party agency and couldn't get my money back. They refused to cancel, stating I could only reschedule my trip indefinitely post-COVID. I don't have access to my flight credits or hotel reservation - they are holding onto everything in their name. I am out $7,000 for a trip I never took, for circumstances I had no control over. With these shady business practices, I wouldn't be surprised if this company goes under before the pandemic ends, then I'll really have NO chance at getting my money back. I'm pursuing legal action and filing complaints with the Better Business Bureau, Department of Consumer Affairs, an Department of Transportation. I've learned my lesson, I will never use a travel agency again! Update: 8/15/20 Our travel agent told us that she couldn't get a refund on our flights and they would have to apply our money as a future travel credit. She even argued with me that our flights to Belize were NOT cancelled at the peak of COVID. I contacted Delta Airlines to confirm and they told a different story, the fights were indeed cancelled and our travel agent received a refund on 3/30/20. She just pocketed the money and told us a different story. Message from Delta below.

As an avid backpacker, I live to travel. I work to travel, but I've been busy. Way to busy to plan…read morea vacation. As a DIY, I usually shop for the best rates. I'm a budget backpacker and I've never really thought of using a travel agent, because if I did go somewhere fancy and nice I probably wasn't paying for it. Although Melanie specializes in packages, Hawaii and cruises...she can really send you anywhere in the world!!! Melanie was able to get me a rate lower than I could find on the Internet for a trip to Central America. She also suggested a better itinerary than I was originally looking at. I also got a detailed unbiased report on Nicaragua and Costa Rica with information about transfers. The great thing about going to less traveled places is there aren't as many tourist, but the bad thing is transportation can be really unreliable. Melanie was able to provide a great affordable solution with a reliable shuttle company which is the best way to travel especially in Costa Rica as I used Inter-bus last time which the bus overheated in the jungle on my way to the airport. As a precaution, I got trip insurance. I never get trip insurance. NEVER!!! Turns out, I needed it this time. Even though it didn't work out on my end, I would definitely use Melanie again. Now, I just need to pick new dates and new places! If you want someone who knows travel, give her a call. And if you enjoy your trip, I'd love to hear about it!!!

Thank you Melanie! Our family had a wonderful time in Kona, Hawaii. The resort Melanie recommended…read moreand booked for us was absolutely perfect. We were looking for something really nice, but also something family-friendly. We had a seamless experience with oyster travel. One of the best vacations we've ever had!

My wife and I went to Passport Health Menlo Park to get for vaccinations for a trip to Vietnam and…read moreThailand. All in all, it was a terrible experience and below are some of the reasons why: 1. Pricing for vaccinations are ridiculously high. 2. We mentioned that the cities we are going to are Nha Trang, Ho Chi Minh City, Phuket, Koh Samui, and Bangkok. One of the prescriptions we were given was for atovaquone-proguanil, which is anti malaria medication. After picking up the prescription, I looked up malaria risk for each of the cities we are going to and essentially found that all cities either have no malaria or very little risk of it. 3. One of the vaccinations we received was for rabies, which is a 3 shot vaccination. At our initial visit, we were given a quote which had all of our vaccines. While the price was high, we moved forward anyway as we didn't want to risk catching anything on our trip. We end up getting the first 2 rabies vaccines, then when we went back to Passport Health to get our 3rd shot we were told there was an additional fee. This fee was NOT mentioned when we were given our initial quote so we were wondering how this one came about. It felt like we were blindsided by it. Again, these vaccinates are not cheap (i.e. over $1,000 per person). I think the price for all doses should have been listed from the very beginning, not the price for 2 and then you tell us the price for the 3rd later. 4. We were supposed to receive a card, which had the vaccinations we got listed on there. This wasn't provided to us and I didn't realize it until we went to another Passport Health location. Points #3 and 4 were mentioned to the lady working at the clinic and the response was very defensive. We certainly did not see eye to eye at all. At the end of the day, I would not recommend this place to anyone and I personally would never go back.

My wife and I had an excellent experience with the nurse at Passport Health, and the intake and…read morevaccination processes were very efficient. They carry as many vaccines as you can imagine might be necessary and a number of other helpful products to travel with, such as bug repellant, anti-diarrhea meds and antibiotics. The nurse was extremely knowledgeable about every question we had for our upcoming vacation to the Far East. She was able to check any drug-drug interactions immediately, and she organized the required vaccines quickly and efficiently. She was kind, professional and pleasant throughout, and she was a pro at giving the vaccinations -- we had numerous injections and didn't feel a single one. Overall, we are very happy that we checked with the travel clinic before our vacation, and this Passport Health clinic in particular. Thank you!

Avoid this company. This is a total SCAM!! Don't ever try…read moreit! They post about 5% cheaper airfare than other companies on the Skyscanner or Kayak site. Once you book and pay for the full airfare, which you're required to do, they send you an email saying that the price went up by 20 %. You can either pay for the higher airfare or cancel the reservation. If you cancel the booking and request a refund, they will hold your fund forever. This company should be banned on internet travel sites. Look at the message below.

I had the most horrific travel experience with these people. If you search for unpaid reviews, this…read morecompany offers lower than average prices then after the deadline for refund is passed, they email you that they can not accommodate you due to some bogus reason that covers them. The refund process is extremely difficult, reaching their urgent care team is impossible (like literally). They left me without a hotel 1 day before my travel and also did not refund so now I am in a 6 weeks process of the dispute through my creditor and when I did that they emailed me that because of the dispute they can not refund me and I should wait for the process to be done. I am still happy because they are people who took their hotel offer, showed up at the destination and had no reservation, and were left stranded, based on other bad reviews that I see. Also even if you get another hotel in return it is usually much cheaper in an undesirable location. They are complete cheats.

I recently used David for a European vacation for my extended family…read more I found the agency on Yelp. I actually used them not because of all the 5 star reviews, but because of the one 3 star review by a clearly unfair former client, but I really liked reading the agencies reply. No customer groveling, just an honest reply. Would have given him 6 stars. I was extremely surprised and happy with my experience. Surprised because I couldn't have imagined how amazingly detailed his travel planning was, along with excellent advice. We are back from a perfect Italian vacation. I'll definitely use David again and would highly recommend him.

OMG Cindy is the absolute best. I am very stressed over trying to find round plane tickets that…read moretakes place all in one day to go to a wedding. None of the flights coordinated to get me there and back at the times I need. Cindy patiently found some perfect options! In addition, she relieved my stress by providing valuable tips regarding times, which airport, ground transportation etc. Her manner is positive and supportive and takes the time to listen to your particular travel needs. She exerted NO pressure at all and gave me total permission to take the time I need to think about it. Thank you so much Cindy.

Unprofessional with poor customer service. Gatekeeping clientele. Do not waste your time nor energy.read more

Can't say enough about working with Les and Ladera Travel. I've used various travel agents from…read moretime to time over the years for work purposes but never have received the level of service and attention as with Les. As a professional who takes multiple flights each and every week, I've dealt with just about every challenging travel scenario that exists, and admittedly pretty darn efficient as a DIY business traveler using the apps. But I had no idea just how helpful a really good agent can be. Basically an eye in the sky, and on top of every detail throughout. Nothing beats getting a text or call upon landing with details of a re-routed connecting flight and gate to head to,- handled..done! While other passengers scambling one direction to customer service line, I go the other direction to a gate with a new flight. Very happy customer!

Couldn't be happier with the service I received. Navigating visa paperwork can be incredibly…read moreoverwhelming, but David made the entire process seamless. He told us we would get the passport back in about a week but we got it back just a few days later. If you want to take the stress out of your application, I highly recommend his services.

David was great. He walked me through the Visa process, and helped me review my forms before…read moresubmitted. Once the form was filled out and he helped me review it I had my China Visa in a week. He's fast, thorough, and very professional! Highly recommend.

We have used Melodie for 13 years. She has booked 6 cruises for us in Europe, Hawaii, the Bahamas…read moreand Southern California. She provides outstanding customer service. She's extremely knowledgeable on Australia, New Zealand, and Europe and has always provided great recommendations on excursions. The websites, especially cruise sites, promise low fares, until you get to the fine print. Melodie gives you the straight scoop.

As documented in the San Jose Mercury News Travel article…read morehttp://www.mercurynews.com/travel/ci_23959129/perkins-travel-did-agent-overcharge-oakland-man we hired Melodie Kennedy of Kennedy Kruises & Travel (CST# 2021188) in Menlo Park, CA to arrange a trip to Australia to visit our daughter in 2013. Not only did she misinform us about numerous items during the travels she adamantly refuses to be transparent regarding how she spent our $10,853 fee. Some examples of her incompetence are as follows: I asked to her clarify overnight parking rates at our Sydney hotel in order to make a rental car decision. When she informed us that parking was $3/day we decided to rent the car on an earlier date. The actual parking rate was $29/day. I assume that any "Australian specialist" would have an understanding of reasonable rates and would have personally questioned the rate before misinforming a client. During an initial call with Melodie, I mentioned that my wife is a foreign national. She said that VISAs would be no problem and that she would apply for us and even pay the fee. A week before our departure she panics and finally informs us that I must personally apply for a VISA for my wife, fill out the documents, UPS the documents to the Australian Embassy in Washington DC and pay all fees to expedite the VISA process. Again, I would assume that an "Australian specialist" would understand the VISA requirements or at least verify any non-US requirements before making empty promises to their clients. Melodie arranged for a diving trip in the Great Barrier Reef. When I informed her of the rates that the service provider she chose, Poseidon Cruises of Port Douglas, quoted us directly her response was "that would be one huge bargain". She however refuses to clarify how much I actually paid for the diving trip. After various mistakes Melodie Kennedy made came to light, I questioned her numerous times how she actually arrived at the total price of $10,853 that she charged us. I provided her opportunities to clarify but to no avail. Her only response is that, "The rates charged for your trip were fair."