Frootbat is wonderful! the website is laid out very well and easy to navigate. Service department is awesome and Patrick is very responsive and detailed! Great work to Frootbat read more

First shipment was lost in transit. Frootbat customer service was quick to fix the issue, sent another bottle via FedEx. It arrived quickly, and safely. I will continue to use Frootbat in the future for hard to find bourbons. read more

Was happy with customer service. I had an issue with my order stuck in the 'packing' stage for a week. I reached out and they resolved quickly and I received my order as expected. read more

From the price to the ordering process. Everything was seamless. Received the shipment and was perfectly packed. I have ordered multiples times from Frootbat and have never been let down. read more

Best prices for allotted bourbons, delivered promptly and intact multiple times. Customer service is very responsive and helpful

Excellent product selection. Website easy to use. Great shipping communication and Great customer service.

ordered a hard to find bottle, it came extremely fast, very well packaged and was updated every step of the way. Excellent company to work with!! Don't hesitate! read more

This is now my second purchase through Frootbat where the product arrived damaged--and once again, the company refused to make it right. When you're paying premium prices for rare bottles like Blanton's Green Label, you expect the label and box to arrive in collectible condition. Instead, Frootbat continues to ship poorly protected items and then hides behind excuses when something goes wrong. To make matters worse, their shipping is horrendously slow, with no sense of urgency or care. Their website statements promise quality and customer satisfaction, but based on my experience, they simply don't honor those claims. As a collector, here's my warning: Stay away from Frootbat if you care about your bottles arriving in collector-grade condition. If you don't want your expensive, rare bourbon to show up with damaged labels or crushed packaging--and then be told there's nothing they'll do about it--look elsewhere. Frootbat has shown me twice that they do not care about their customers, their packaging standards, or maintaining the trust of collectors. read more

Frootbat - Beer, Wine & Spirits Near Me - Lewes, Delaware

I've been ordering from Frootbat for many years. until recently it was seamless, but nobody's perfect. even though we had a slight mishap (a damaged bottle) Frootbat made it right and came thru with flying colors. I'm one happy customer. read more

Excellent customer service! Reasonable prices and easy web ordering process. Will definitely purchase from Frootbat again!

Frootbat is amazing. I can always find brands I can't find locally and at a low price. And they ship with extra care. I even use it to send gifts to others. Fantastic! read more

An excellent experience. Fast shipping and extremely well packaged. Also at a very good price. Thank you Frootbat!

I like finding unique and special items we can't get locally. Sometimes get disappointed to find they have what I'm looking for in stock, but then can't purchase it because their supplier won't ship to my state. I don't like getting email special deals, only to try and order immediately and am told it's not available. Seems shady. I will purchase from, but not always a pleasant experience. read more

Have ordered many times from Frootbat. Shipping is always prompt and the scotch has been very professionally packed. Selections are available that others do not carry. Recently they quickly corrected a mistake in an order. Service was courteous and prompt. I recommend them and will continue to be a customer. read more

Have made multiple purchases. Very competitive pricing. Quick shipping, Quality Products and GREAT customer service.

I've ordered from Frootbat multiple times. Their service and turn around time is always excellent. I've only had one issue with an order and the customer service team handled that issue expeditiously and very courteously. I will definitely order from them again. read more

It is a scam. I ordered a bottle of Oban 18 on November 1st. They immediately charged my credit card. On November 6 I realized they didn't sent it to me. So I emailed them. They politely told me that they don't have it and trying to locate it. So on November 7 they refunded my money on my request. In their email about refund they wrote "Thank you for shopping with us, and we hope to see you again in the future.". Ridiculous. I will never order from them. read more

Amazing company with great prices and customer service. I reached out about my order and they responded immediately and stayed in contact until delivered. Thank you!! read more

Customer service is top notch. Delivery and shipping are quick. Web site is easy to use and they make finding the hard to find bottles ...super easy....highly recommend! read more

If Frootbat sends you the wrong bottle, expect to be offered multiple small discounts to keep it before they provide a legitimate return option. Be prepared to cover the cost and effort of printing labels, repackaging the item, and driving it to a shipping location yourself. In my experience, meaningful return accommodations were not offered until after I posted a negative review and disputed the charge with my card company. It felt as though the company was more focused on managing reviews than resolving the issue through straightforward customer service. It took six months for a return option to be offered -- and only on the condition that I remove the negative reviews. By this point, I no longer trust the company enough to proceed with the return process. Overall, this was not an acceptable customer experience and required far more time and effort than it ever should have. I would not recommend this company. I'm sharing this so others understand what they may encounter before making a purchase. read more

Frootbat has top notch customer service. Great packaging, fast delivery!! Will definitely be ordering again

Excellent customer service. I had an issue with my order and they went above and beyond to correct it. I will return.

Just as others have warned, shady reseller. I placed an order for a 2018 Hibiki Anniversary Edition, received a confirmation, credit card was charged, and then I waited. Was not til I reached out and contacted them a week later (in that time I received absolutely zero updates) that they informed me the bottle was no longer available due to the bottle not meeting their quality standards, and instead offered me an entirely different Hibiki edition. I declined only to then notice the same bottle I had originally ordered was still available on their website, but at a $500 higher price point - Horrible experience, and will for sure take my business elsewhere. read more

I ordered Blantons at considerable markup and it arrived promptly and in good condition. Today, I was advertised 15% off sitewide so I returned to the website to purchase a bottle of Weller Antique 107 I've been eyeing for a while. I was told because the price was low they couldn't honor the discount. This is blatant false advertisement which is an illegal and deceptive business practice. Will not deal with them again and I don't recommend that you do so either. read more

Frootbat - After I tried applying the discount code "NEWYEAR25" even though no discount code is applied. - Beer, Wine & Spirits Near Me - Lewes, Delaware

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Some of the prices are high, but they are able to procure some hard to find bottles. Typically, orders ship fair quickly. They send communication about order status regularly. read more

My order from Frootbat was delivered as promised. Tracking the entire process through delivery was easy. The way they pack their products lets me know I can oder products and not have to worry about breakage. I thought the pricing of the products was reasonable. They answered my questions and had great follow up. Nice company to do business with. read more

I've been ordering from Frootbat for a little more than a year. Great pricing, no issues, and fantastic customer service. They are my source for bottles that are basically unobtainable in my home state. read more

This is one helluva company: great selection, good prices, and remarkable customer service. Quickly becoming my go to wine supplier.

frootbat does a great job. they are quick on getting out your product, it is always packed fabulously & their prices are the best. plus, i had an issue with a shipment & they corrected it immediately - customer service was outstanding!!! read more

This is my second purchase from Frootbat. As the first time this last transaction was great. I had a small issue at the time of the order but customer service fixed it promptly. Shipping was extremely fast even though it was delayed by a day due to weather. The packaging is top notch and I don't see how it could get damaged. I will buy again from Frootbat. read more

Frootbat - Very secure packaging - Beer, Wine & Spirits Near Me - Lewes, Delaware

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They say the have a 100% satisfaction guarantee. I ordered a $228 bottle of Blanton's black as a gift for a friend. It was damaged in shipment and leaked in the packaging. I immediately contacted them with pictures and details. They offered a $16 refund to cover the damages. They can keep the $16 dollars. Lots of other options out there. They certainly would not pay their supplier if they showed up with damaged inventory, yet that's what they expect of their customers. read more

Bait & Switch tactics. Would do ZERO stars if I could. Ordered 2 bottles of small batch bourbon for Christmas. Order was confirmed and a delivery date set for 12/23. Received 2 bottles of ordinary bourbon on 12:26. Contacted Frootbat and they offered to make it right. Next communication was so sorry but we can't get that bourbon. I requested a refund for the difference since what I bought was more expensive than what was sent. Today's response was that the ordinary bourbon they sent is actually priced higher today than what I ordered: however that is completely untrue when I checked their website site prices. Disreputable, dishonest and disceptive. read more

Ordered a bottle of Blanton's Special Reserve from them and couldn't be happier or more satisfied. The price was the best I've seen it so I was anxious but decided to pull the trigger. I ordered the bottle on Saturday afternoon, June 29th, and it arrived today, July 2nd. The bottle arrived in perfect condition. The box was the correct size and it was secured with 2 inflatable bottle bags. There was no leakage or a cracked wax ring. The Blanton's box was folded in with the bottle as well. My lone issue is they didn't include the bag. Not a huge issue since I have many other bags just sitting in a drawer. I hope my further order goes just as well. read more

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20 days to get order of two bottles of whiskey. Ugh. See pic. Order placed and paid for on Dec 10. Order acknowledgement Dec 18. Order packed Dec 19 Order shipped Dec 20 Order delivered Dec 30 Order arrived safely and securely packed in styrofoam case. Would not order from Frootbat again. read more

Frootbat - Example of super long shipping process - Beer, Wine & Spirits Near Me - Lewes, Delaware

I have ordered from this company before with no issue. However, I ordered and paid for insurance protection for a bottle of rum which was an Xmas gift. It arrived and the plastic seal was broken as well as the gold top cap. I sent pics to company and asked for refund. I paid for insurance protection as well. They did not offer a free return of the product and only offered a small credit of $3.40. This is unacceptable. I would never recommend ordering from this company. read more

extremely poor customer service bait and switch tactics they will sell you a bottle then they won't deliver it because magically it's not available. they take your order but don't deliver what you ordered instead the try to switch you into something you didn't purchase very sketchy can not recommend read more

I would NOT recommend frootbat anymore. I've been a loyal customer for years but after my most recent experience I can't go back. I purchased three bottles (JD 14 and 18 yr redemption x2) for the price they had on their site. My purchase was completed, card charged. Then 8 days go by, the JD shows up but I get email saying the two bottles of redemption rye were priced incorrectly and they can't source them so they will either refund or I can have a credit. With the refund I get 30 days to use a 10% off coupon. Guess what , their system will find a way on fees to get that 10% back so useless and it's capped at $100. Meanwhile I check the site and the redemption I've been waiting 8 days on is advertised for sell but 4 times the price they sold to me! That's terrible customer service! Good customer service would get me my product for what I purchased it at and fix the issue so it doesn't happen again. Stay away from frootbat they don't honor their prices as advertised. read more

Frootbat - Bad customer service - Beer, Wine & Spirits Near Me - Lewes, Delaware

Frootbat has now joined the ranks of other substandard, greed ridden, anti consumer online alcohol delivery businesses. They were one of the few remaining companies that provided fair pricing, safe shipping and a responsive customer service option. Unfortunately, Frootbat has fallen victim to placing corporate profits above consumer relationships. I shopped and purchased a bottle as a gift some weeks ago. I arrived to the event without a gift because Frootbat chose not to honor the transaction due to a pricing "error". They waited weeks to address the issue and offered a few unacceptable options as a resolution. My response prompted an immediate cancellation of my order and a 10% discount ( with a cap ) for a future order. This company only cares about money, Shoppers BEWARE!!! read more

Frootbat - Frootbat Listing "Error" - Beer, Wine & Spirits Near Me - Lewes, Delaware

I have ordered many times and always had a good outcome. I used customer service on my last order due to my delivery address changed and was assisted promptly and my order was updated. Yes, the prices are inflated but you are able to get the hard to find items. I will continue to order with confidence. read more

Buyer Beware!! Will never purchase from the site again. Took over 11 days to receive order (3 wines) when the site says 3-5 days. Shipping label was created and FedEx waited 6 days to receive the shipment. Wine was received heat damaged and undrinkable- wax tops were popped off, corks were 1/3 way out with seepage over the bottles. When contacting customer service I had to email multiple pictures, multiple times (I included pictures in my original email). Their response time was very slow. After 4 days or so of back and forth they tried to only give 20% off order. They wanted me to eat $100+ on wine that was not drinkable. I kept requesting a replacement order. Days later they responded with 40% off. I continued to refuse the offering asking for a full replacement. No response for almost a week. Checked my credit card and they issued the 40% refund. I wasn't about to throw away $80 on undrinkable wine. I disputed the charge with my CC company. Only the did they respond saying they would replace the shipment. Took a couple days and they sent me a return shipping label. I was told once they receive the damaged items they would send a replacement shipment. Took another 5 days after receiving the return to ask if I wanted a replacement or refund. At this time it was 6 weeks after the original order. Their customer service was joke and was definitely AI generated. The audacity to ask to throw away $100 (then $80) on a product that couldn't be consumed. Super slow response times and unwillingness to make things right. If I didn't dispute the charge I would still be waiting for a resolution. Unless you prefer undrinkable wine, slow shipping, and awful customer service, I would strongly recommend not ordering from Frootbat. read more

Frootbat - Beer, Wine & Spirits Near Me - Lewes, Delaware

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