This is my second time ordering from Frootbat. Both bottles came in good condition. Customer service responded in a timely fashion when I wanted an order status. I will continue to order bottles from here, if I can't get them near me. read more

From the price to the ordering process. Everything was seamless. Received the shipment and was perfectly packed. I have ordered multiples times from Frootbat and have never been let down. read more

Best prices for allotted bourbons, delivered promptly and intact multiple times. Customer service is very responsive and helpful

I cannot say enough about the customer service at Frootbat! It just blew me away - in a way that no one does customer service anymore I ordered a bottle of scotch to be delivered to my cousin who we were going to visit. When I realized that it would t get to me in time, Michelle immediately changed the delivery address - replied to my Friday 4:50pm email within 5 minutes- and had it shipped directly to my cousin It arrived while we were visiting AMAZING!! read more

When I placed my first order with Frootbat I expected great things, especially with really reasonable prices and free shipping. My order was only two bottles, and I was surprised when they shipped separately. The first bottle came through with no problem, and I contacted customer service after what I thought was a fairly unreasonable time to wait for the bottle. When I didn't hear back right away, I pretty much wrote it off and thought to myself "Well I got a great price on the first bottle, with free shipping, and that's the one I really wanted so I'm not gonna make a big deal about it." Much than my surprise just a week ago, when I received a message from their customer service department apologizing for what they considered "dropping the ball" on my second bottle and for some reason it just got lost in the shuffle. Then, they told me they would ship it out within three days, and as promised, three days later, the bottle showed up at my house! I will continue to include them as one of my go to vendors for my bourbon collection and recommend them to any other purchasers, young or old. read more

I order quite a bit of tequila and I purchase from many national retail distributors. I will say the Frootbat is one of the better ones, they carry many of the brands that I prefer and equally important is they have terrific customer service. As a big time aficionado I can highly recommend Frootbat. read more

I love Frootbat. They ship quickly, packages always arrive perfect, reasonably priced and their selection is the best.

Frootbat and their support are simple the best online liquor store and my only choice. their support team is second to none, their shipping team is absolutely the best, quick and securely packaged. read more

The customer service is superb. Patrick helped me resolve an address issue almost instantly and got my package delivered 2 days faster than originally scheduled. read more

This was my first time buying from Frootbat and their customer success team is awesome! Will buy again!

The team are always helpful sorting any issues, quickly as well. Being in the UK it's good knowing the team will do everything they can to provide a great service. I have used Frootbat multiple times now and will continue to use the. read more

This is now my second purchase through Frootbat where the product arrived damaged--and once again, the company refused to make it right. When you're paying premium prices for rare bottles like Blanton's Green Label, you expect the label and box to arrive in collectible condition. Instead, Frootbat continues to ship poorly protected items and then hides behind excuses when something goes wrong. To make matters worse, their shipping is horrendously slow, with no sense of urgency or care. Their website statements promise quality and customer satisfaction, but based on my experience, they simply don't honor those claims. As a collector, here's my warning: Stay away from Frootbat if you care about your bottles arriving in collector-grade condition. If you don't want your expensive, rare bourbon to show up with damaged labels or crushed packaging--and then be told there's nothing they'll do about it--look elsewhere. Frootbat has shown me twice that they do not care about their customers, their packaging standards, or maintaining the trust of collectors. read more

Frootbat - Beer, Wine & Spirits Near Me - Lewes, Delaware

Excellent service and follow up. Everything happened as communicated. No issues. Would buy again.

I've been ordering from Frootbat for many years. until recently it was seamless, but nobody's perfect. even though we had a slight mishap (a damaged bottle) Frootbat made it right and came thru with flying colors. I'm one happy customer. read more

My son ask me years ago to purchase Pure White Tennessee. I never did until now. My son bought his first house, and I decided to get this for a housewarming gift. He really enjoyed his gift. Frootbat made the whole process easy peasy. Thanks everyone involved of making this a great gift. read more

Frootbat is wonderful! the website is laid out very well and easy to navigate. Service department is awesome and Patrick is very responsive and detailed! Great work to Frootbat read more

Excellent customer service! Reasonable prices and easy web ordering process. Will definitely purchase from Frootbat again!

Excellent service and follow up. They even checked to make sure my purchase arrived satisfactorily.

ordered a hard to find bottle, it came extremely fast, very well packaged and was updated every step of the way. Excellent company to work with!! Don't hesitate! read more

I like finding unique and special items we can't get locally. Sometimes get disappointed to find they have what I'm looking for in stock, but then can't purchase it because their supplier won't ship to my state. I don't like getting email special deals, only to try and order immediately and am told it's not available. Seems shady. I will purchase from, but not always a pleasant experience. read more

Have ordered many times from Frootbat. Shipping is always prompt and the scotch has been very professionally packed. Selections are available that others do not carry. Recently they quickly corrected a mistake in an order. Service was courteous and prompt. I recommend them and will continue to be a customer. read more

It is a scam. I ordered a bottle of Oban 18 on November 1st. They immediately charged my credit card. On November 6 I realized they didn't sent it to me. So I emailed them. They politely told me that they don't have it and trying to locate it. So on November 7 they refunded my money on my request. In their email about refund they wrote "Thank you for shopping with us, and we hope to see you again in the future.". Ridiculous. I will never order from them. read more

Excellent product selection. Website easy to use. Great shipping communication and Great customer service.

Frootbat is amazing. I can always find brands I can't find locally and at a low price. And they ship with extra care. I even use it to send gifts to others. Fantastic! read more

An excellent experience. Fast shipping and extremely well packaged. Also at a very good price. Thank you Frootbat!

Have made multiple purchases. Very competitive pricing. Quick shipping, Quality Products and GREAT customer service.

Frootbat has top notch customer service. Great packaging, fast delivery!! Will definitely be ordering again

I ordered Blantons at considerable markup and it arrived promptly and in good condition. Today, I was advertised 15% off sitewide so I returned to the website to purchase a bottle of Weller Antique 107 I've been eyeing for a while. I was told because the price was low they couldn't honor the discount. This is blatant false advertisement which is an illegal and deceptive business practice. Will not deal with them again and I don't recommend that you do so either. read more

Frootbat - After I tried applying the discount code "NEWYEAR25" even though no discount code is applied. - Beer, Wine & Spirits Near Me - Lewes, Delaware

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First shipment was lost in transit. Frootbat customer service was quick to fix the issue, sent another bottle via FedEx. It arrived quickly, and safely. I will continue to use Frootbat in the future for hard to find bourbons. read more

If Frootbat sends you the wrong bottle, expect to be offered multiple small discounts to keep it before they provide a legitimate return option. Be prepared to cover the cost and effort of printing labels, repackaging the item, and driving it to a shipping location yourself. In my experience, meaningful return accommodations were not offered until after I posted a negative review and disputed the charge with my card company. It felt as though the company was more focused on managing reviews than resolving the issue through straightforward customer service. It took six months for a return option to be offered -- and only on the condition that I remove the negative reviews. By this point, I no longer trust the company enough to proceed with the return process. Overall, this was not an acceptable customer experience and required far more time and effort than it ever should have. I would not recommend this company. I'm sharing this so others understand what they may encounter before making a purchase. read more

Was happy with customer service. I had an issue with my order stuck in the 'packing' stage for a week. I reached out and they resolved quickly and I received my order as expected. read more

Amazing company with great prices and customer service. I reached out about my order and they responded immediately and stayed in contact until delivered. Thank you!! read more

Just as others have warned, shady reseller. I placed an order for a 2018 Hibiki Anniversary Edition, received a confirmation, credit card was charged, and then I waited. Was not til I reached out and contacted them a week later (in that time I received absolutely zero updates) that they informed me the bottle was no longer available due to the bottle not meeting their quality standards, and instead offered me an entirely different Hibiki edition. I declined only to then notice the same bottle I had originally ordered was still available on their website, but at a $500 higher price point - Horrible experience, and will for sure take my business elsewhere. read more

Customer service is top notch. Delivery and shipping are quick. Web site is easy to use and they make finding the hard to find bottles ...super easy....highly recommend! read more

Excellent customer service. I had an issue with my order and they went above and beyond to correct it. I will return.

Some of the prices are high, but they are able to procure some hard to find bottles. Typically, orders ship fair quickly. They send communication about order status regularly. read more

This is my second purchase from Frootbat. As the first time this last transaction was great. I had a small issue at the time of the order but customer service fixed it promptly. Shipping was extremely fast even though it was delayed by a day due to weather. The packaging is top notch and I don't see how it could get damaged. I will buy again from Frootbat. read more

Frootbat - Very secure packaging - Beer, Wine & Spirits Near Me - Lewes, Delaware

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My order from Frootbat was delivered as promised. Tracking the entire process through delivery was easy. The way they pack their products lets me know I can oder products and not have to worry about breakage. I thought the pricing of the products was reasonable. They answered my questions and had great follow up. Nice company to do business with. read more

I've been ordering from Frootbat for a little more than a year. Great pricing, no issues, and fantastic customer service. They are my source for bottles that are basically unobtainable in my home state. read more

This is one helluva company: great selection, good prices, and remarkable customer service. Quickly becoming my go to wine supplier.